Everything was very professional. All my concerns were addressed. The person that did the bathroom,…read morehis name is Ivan, was a very nice man. He was neat and clean and very talented in what he does. you won't be disappointed.

Stay away. She is unprofessional and an arrogant asshole. I told her I was going to file a…read morecomplaint on her billing practice (double billing and not including cash payments) and she wrote the Sec of State in less than a week after that I was unfit fit to drive. She'll post some BS as usual to support her narrative but the lord knows her ways. Please reach out and I'll show you the communication and proof. Anyone want backing for a class action...reach out.​

One of a kind Dr! Honest, kind, understanding, open minded, strategic thinker, determined,…read moreoptimistic, precise, great teacher, and the list goes on. Dr. Lopez has been my moms Neurosurgeon for 18 years. Her most recent hospital stay was for a Emergency VP Shunt Revision. Due to some complications (from my mom) her stay was over 60+ days and Dr Lopez brought her through it! He never ceases to amaze me. When times got tough he took the time to talk to me and reassure me that she was going to be okay. Day or night, he has been there and always with a smile ready to handle whatever our needs have been. We are definitely proud to call him our #1 Neurosurgeon!

I have known Dr. Lopes for years and I must say I recommend him over any Neurosurgeon in the city…read moreand probably the country when it comes to NeuroEndovascular Surgery. He is always at the forefront of technology. His Dynamic and experienced approach makes him one of the most unique surgeons on the face of the planet. I can't say this about many surgeons, actually only one. In the case of an emergency, without a doubt would like only one NeuroEndovascular surgeon to work on my loved ones and myself and that is Demetrius Klee Lopes. When you have worked in the medical field you understand what kind of statement that is.

I had a horrible accident I was in a coma & in the hospital for a month cracked. My skull came out…read moreof that accident still alive, with a TBI but alive and have been suffering my whole life with debilitating headaches. I get all different kinds like migraines and neuralgia, Cervicogenic Headaches & tension and with a TBI I know there's another one but I can't think of the name. I never had a doctor Listen to me like Dr. Alex did he spent 2 1/2 hours with me on my first appointment I'm going to continue with him as my doctor and I'm grateful for the advice that he has given me so far. Most doctors are too frustrated with me,my case is too complicate. I highly recommend Dr. Alex. He's a doctor that cares and doesn't just want an easy patients. He's highly intelligent and educated and willing to help patients that are suffering.

Dr Alex is a brilliant migraine specialist offering many solutions I was unaware of. (He is the…read morethird and last neurologist I'll ever need!) He truly cares about his patients on a personal level. During each visit, he takes his time, asks questions, and we work together toward a solution. I feel heard and respected, and my migraines no longer feel as debilitating as they once had with the proper aresenal! I am not nearby, so the ability to Zoom on occasion also is a huge perk - especially on headache days! Thank you, Dr. Alex and all of the Synergy staff!

I've been pretty disenchanted with the medical community lately. Yes, there are many incredible,…read morecaring professionals out there, but then there are the incompetent, irresponsible rogues that ruin it for everyone. Dr. Sheldon renewed my faith. Not only is he an outstanding Neurosurgeon, but he is a caring and ethical man. Faced with a frightening spinal surgery, I saw Dr. Sheldon for another opinion. After the most thorough exam I ever had, Dr. Sheldon took the time to review my MRI and X-rays with me. He actually explained what I was looking at on the MRI. After discussing my concerns and fears about having the surgery, he persuaded me to try alternative treatments. He corroborated the serious nature of the surgery and the risks involved and told me honestly that I should not rush into this. I found that extremely impressive, since he operates for a living. I would recommend Dr. Sheldon to anyone with a spinal or brain issue. This is when you really need a doctor who is more interested in the welfare of their patient versus the financial reward.

The best by any test!! He was very patient with my consultation and encouraged me to try epidurals…read morerather than surgery, and so far he's been proven correct.

I just celebrated 5 years since Dr Musacchio performed my back surgery. He is truly amazing, a…read morephysician who really cares about his patients. He took me from constant pain to complete relief. The morning after my 4+ hour surgery I was walking without pain and was released to my home that afternoon. He and his staff were always caring and courteous. I am forever thankful.

Rude, uncaring, disrespectful staff. Cannot recommend, and I see others feel the same way too. If…read morethere are great doctors here, its a real shame their customer service isn't better. My husband tried 3 times this week to get an appointment with the Libertyville office. The receptionist (same person each time) was incredibly rude, disrespectful and very unwilling to help. She should be fired and I cannot believe that this person would be allowed to work there based on this experience. This was the absolute worst customer service I have ever experienced with a healthcare company. I called for my husband not too long ago today and she rudely hung up on me while I was - very nicely may I add - explaining how much pain my husband was in, and that there is a technology issue with receiving information via fax to get an appointment scheduled. There is something wrong with this person. My husband's doctor faxed paperwork over 3 different times this week and they are telling us they are not getting it - hence why I was hoping for an alternative way to receive the paperwork needed to get the appointment. Seems they do not care much for patients or trying to assist with resolving any issues like this that come up. At this point, I'm not even sure I want my husband in the care of this place. A simple test was all that was needed to get scheduled, if they cannot even get that right, how can we trust their medical services too?

I have been with Dr. Katsamakis and his Team for over Five years now. I've been through many rough…read moretimes and he has helped Me every time. I couldn't imagine going anywhere else for a Doctor. The Doctor will gladly talk with you as well as his Nurse. I don't understand all the whining I see in the other comments except people just like complaining. He has saved My Life twice now and will always help where he can. I've never once had an issue over the phone speaking to his group. Just speak slowly

Dr.Robbins has been a wonderful doctor and he worked to help me find the treatment & medicine that…read morewould help me the most. He actually listens when you talk to him and doesn't give up trying to find the patient The best medicine & treatment for their condition. For myself, he pretty much helped to give me my life back. Not that I was totally pain free, but he did work to find the best meds that helped my condition the most. He helped me to get most of my functioning back, and got my chronic pain under control far beyond the level that any other doctor was able to. My wife and I are so grateful to Dr. Robbins, for all the things he has been able to do for us over the years. As he is currently retiring, we will greatly miss him, and many of his staff. Paul

In full transparency, my review is of my experience trying to see Dr. Robbins because,…read moredisappointingly, I never made it past a terrible experience with his staff. I've been managing a post-traumatic headache for over a year. The neurologist I've seen regularly recommended that I try a headache specialist after exhausting other available options. Dr. Robbins was one of the recommendations he made. I called in early November and was greeted with a brusque, "Doctor's Office" by the person who answered the phone. After clarifying that I had called the correct office, I explained that I was a new patient calling to request an appointment. She asked if I wanted an appointment with the nurse practitioner or the doctor. I explained my history, unsure of what the correct answer would be without any context. She acknowledged I should see the doctor and then told me their first available appointment was January 14. I expected a wait. And I realize Dr. Robbins is apparently a good doctor, which translates to being busy. But when you've had a headache for almost 500 days, waiting another two and a half months feels intolerable. I agreed to the January 14 appointment, figuring I would find a way to make it work and that it would be worth it. Until. Until. Until the office called me back and told me Dr. Robbins would now be out of the office on January 14 and would need to reschedule me. For a later date. Are you effing kidding me? I hope other people have better luck. I provided full availability to them, willing to bend over backwards to get some relief from this headache that's been plaguing me. It's disappointing that their customer service is so poor and more disappointing that I would be penalized for a change in the doctor's schedule after waiting 10 weeks to be seen.

Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.