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    2 months ago

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    Whistler Superior Properties - Unidentified puke like substance and trash in the bedroom

    Whistler Superior Properties

    (6 reviews)

    After a thorough review and stay, I've chosen to update my review of Whistler Superior Properties -…read morethe management company of the rental we stayed in. In a nutshell, this is a horrible company with terribly unkind staff. I'll attach pictures to show as such. I had several challenges with the room itself, however, upon Dan (the owner's comments) I've elected to update my review (Hi Dan!). In terms of property management companies, the company does not provide a professional nor clean stay (see photos including unidentified puke like substance behind nightstand, trash behind furniture, broken lights, hair in the shower- I'm blonde so explain away Dan). When staff were asked questions, their responses were rude and inconsiderate of what was being stated i.e. "I read the form it doesn't make sense" and their reply was repeatedly "did you read the form". I have a doctorate, I read the form, it doesn't make sense. See attached photos that show that Whistler Superior Properties is not offering what was advertised nor upkeeping what was promised. This is not a clean property nor is this property as advertised as we did not have hottub access. As an owner (Dan), to be attacked for our profession (which has nothing to do with being a guest) upon providing an honest review, is unacceptable. As a professional in mental health, it is my hope that you reflect on constructive criticism as a means for growth. There's plenty of room for growth and development here. We provided feedback on the company's inability to fulfill their promises as publically advertised. It is my hope that you review the photos, review Dan's comments and recognize this property only cares about money and not about people or feedback.

    Where to start with this "lovely" property. Looking at the past reviews, first one being from 2017…read morestating that the appliances and decor were lackluster 6 years ago...just providing an update here...THEY STILL HAVEN'T CHANGED. Bea from 2013 also commented on the springs coming through the pull-out couch....we had the same issue with our unit. Our choices were rock hard mattress or springs....either way it was not a pleasant night of sleep during our entire stay. Reading the description of the property and the "amenities" provided, this property is NOT "ski in ski out." Whoever thinks this on the property management team needs to get with the times as the closest lift is at LEAST a 10 minute walk from this place. If you do not book directly through the property site, understand that you will not have the privilege of staying in a specific unit. If you are like me and my wife, and went through another site, your odds of getting anything decent are slim. The "valued" staffed (see my review directly on their site) are rude, unhelpful, and the owner/manager (Hi again Dan! Hope you enjoy this read, bud) struggles to accept feedback and the opinions of guests for what they are by responding with attacking and condescending remarks. Deflection is a great skill this human has as none of the concerns were appropriately addressed. The room we rented for a week was gross, disgusting, and unclean. Hair was on the wall in the shower, utensils were dirty, trash was behind the bed, and the headboard was definitely broken. OH! Let's not forget the puke-looking stain tucked away in the corner in the bedroom. Appliances were outdated and old. Don't bother trying out the bathtub jets as there isn't enough hot water to fill the tub even above the jets to use. If you settle for a luke warm bath after being OUTSIDE ALL DAY, get your noise-cancelling headphones because the jets are loud and sound like something is going to explode. Definitely don't run the tub after quiet hours. Same goes for the washing machine/dryer, which are also outdated and incredibly loud. The room we rented definitely had an old-musty smell to it, despite the cleaning staff having just been in there prior to us having access. (See above problems with cleanliness in the room (Dan neglected to address these issues when we were there during our stay). Be mindful of what you are booking if you ever decide to stay at this property as you could easily be misled into booking something that isn't what it seems. Pictures of our unit were manipulated to seem larger and nicer than what they actually were (photographer did a great job...the only person that was there that actually did their job well). If I could rate this property lower, I would given the price you have to pay to stay here for outdated furnishings, appliances, and decor that doesn't make any sense at all. Please look into other properties as there are a TON of options in the village that are closer, cleaner, and have much friendlier and helpful staff.

    Luxury Condos

    Luxury Condos

    (1 review)

    Booked a lodge some time ago with a group of friends and paid a deposit of about $800…read more There was a mud slide on the highway which prevented us from driving to Whistler. The owner refused to give us a refund even though the sea-to-sky highway from Vancouver to Whistler was closed. The owner also refused to allow us to change the date of our accommodation as it was purportedly not provided for in the contract. The owner suggested that we take the alternate route from Vancouver to Whistler which would've been a 7-8 hour commute (assuming no traffic) as opposed to a 1.5 hour commute. The owner was not accommodating or sympathetic at all given the uncontrollable circumstances. We really wanted to go to Whistler but it felt like the owner wanted to take advantage of the situation. We ended up losing our deposit. I would not suggest booking through them. You could find better and more honest accommodations elsewhere.

    From the owner: Luxury condo accommodation in Whistler, BC, Canada is the starting point of any great vacation or…read morebusiness trip. Located at the center of Whistler Canada Village in beautiful, world-famous Whistler Resort, our condo properties are luxuriously appointed, intimate lodge suites where enjoying life is your only obligation! Step outside your door, and you are at the heart of Whistler Village. Steps to the lifts swiftly transport you up into the upper alpine of the mountains for the ultimate in skiing, snowboarding, dining and sightseeing adventure.

    Whistler Accommodation Reservations - The Best View in Whistler

    Whistler Accommodation Reservations

    (2 reviews)

    $$$

    I have taken hundreds trips in my life and have never, ever complained about anything ... But Do…read moreNOT ever book with Whistler Reservations (http://www.whistlerreservations.com). They are misleading and will take advantage of you by alluding to some great hotel room you are getting which you will not. I was sent links with specific pictures and descriptions of the "exact" room I would be getting (it had the specific room number on it). When we showed up it was some run down tiny room which didn't even have a blanket on the bed. When I called Stuart (the manager of Whistler Reservations), he told me I did not ask specifically over the phone what I would be getting (even though it was clearly stated on the web page link he sent to me himself). He told me my cache must be pulling up some old webpage that he did not send. We showed up thinking we would have a kitchen and had all our groceries in tow. We then told we would have to pay a large fee to "upgrade". Since we did not want our money to go to waste from all the groceries we bought or stay in this run down tiny room - in which the bed consisted of 2 twin beds pushed together and mattresses looked like they were over 30 years old and extremely uncomfortable. We were moved to a different location for our "upgrade" and were told specifically, multiple times by the front desk at our original check in that we would not have to pay for parking at the new location. Well when we showed up we had to pay $15/day for parking and there was "nothing they could do about it". I hope this does not happen to any one else. Be very wary of this company and its scams!

    Contrary to Kiersti, I have had a wonderful experience with Whistler Reservations. I have just…read morebooked my January 2016 trip to Whistler and after a frustrating time trying to compare accommodations, lift tickets, ski rental, etc on a myriad sites like Trip Advisor and others and also trying to go direct, I happened across the Whistler Reservations website. Using the chat facility, I got more information in 30 minutes than I'd been able to piece together in the previous week! They fired off quotes and I was able to compare options easily and quickly, and everything I needed was included, including accommodation in Vancouver. Everything I was told about the rooms and the photos I was sent matched what I was able to see on other sites, and I had no reason for doubt until I read Kiersti's review. To be fair to Kiersti it sounds like I should reserve my final opinion until I actually get to Whistler and see if I get what's been promised but for me, it's so far so good and I'm impressed.

    Whistler Vacation - Hair

    Whistler Vacation

    (2 reviews)

    I stayed at one of this company's units (#65) in glacier's reach with my boyfriend for a couple…read moredays recently, booked over their internet site. We both agreed that it was the best. whistler. vacation. evar. This one hit all the buttons: -fantastic suite: 2-story condo with everything you could possibly need - very competitive spring rate, at about $140 per night before taxes, etc. - free wireless internet - private hot tub: it was as private as private can be, clean, and hot the few cons: -no blender in the otherwise well stocked kitchen. we probably wouldn't have noticed if we weren't looking to use one - they tack on a $50 cleaning fee for stays of less than 8 days. really, charging extra for cleaning? who does that? - the internet was glitchy, needing a re-start on the first day and not connecting at all on the second. - they said they would email a feedback form right after our stay, which ended 3 days ago... so far, no email. When we arrived at whistler, we tried and succeeded at checking into the condo a couple hours early at 2pm. We surveyed (read: ran around gleefully like we were 3 year olds) the full kitchen with dishwasher and living room with deck on the main floor, then went upstairs to see the bathroom with jacuzzi tub, and the extremely comfy queen bed in the bedroom, and the deck off said bedroom with the hot tub. There was even a washer & dryer in a closet outside the bedroom, so we didn't have to pack dirty clothes on the way home. Overall I'd say the cons didn't detract enough from the pros to go for less than 5 stars, although I would consider .5 or even a whole star deduction for that $50 cleaning fee; I just find it such a sneaky way to get more cash out of visitors who aren't staying as long as others. But the rates are so good for what you're getting, I think I'd stay here again anyways.

    This place is old and tired. We left 2 days early it was soooo bad! We went in September, and had…read moreto endure constant construction on the exterior...great but the interior is what REALLY needs upgrading! These units are old and dirty....not worthy of occupancy. During our stay we had to stay in our unit for a full day because the elevators were out....we are handicapped. We were NEVER informed that there was construction going on or that basic amenities (like an elevator from the third floor) would be out of service. When we notified management of our issues, they basically said TOO BAD!!!! I would never stay here again and caution you to the non-existence of customer service! The construction was bad, but so is the road noise...right on a busy road. This organization is not at all interested in the comfort of their guests. They are so oblivious to making amends for a terrible experience. TAKE NOTICE AND AVOID!

    Aloha Whistler Accommodations - kitchens even a michelin chef would love

    Aloha Whistler Accommodations

    (3 reviews)

    I wanted to celebrate my 50th birthday with some snowboarding at Whistler. I was very particular…read moreabout what I wanted, a ski-in-ski-out condo, close to a village with a hot tub. Aloha Whistler delivered. Pictures and descriptions online always leave me with a little doubt. And properties are rarely as good in real life as they are online (like any of us). But in this case the place we rented at Cedar Hollow was exactly as advertised and then some. They were extremely responsive, answered every one of my countless annoying questions with grace ("where should I get a massage? How far is the trail from the house? Can I get groceries delivered*?, Can we get in early?" etc). The service was fantastic and I would absolutely rent through them again. Then even left a bottle of wine and birthday card for me when we arrived. I would highly recommend them. *For grocery delivery, check out Nesters Market and ask for Gerry!

    From the very first email inquiry up until we left the unit we rented through Aloha Whistler, our…read moreexperience was top notch. Every woman I corresponded with, either by email or on the phone, was kind and responsive. When we needed something, they were there for us, even going so far as to bring a new BBQ when ours wasn't working and their maintenance man (who came pronto) was not able to repair it. Their recommendations were spot on. But, mostly it was their stellar attitudes and desire for our family to have a wonderful Whistler experience that makes them stand out.

    Premium Experiences - vacationrentalagents - Updated May 2026

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