I will start by saying that what made this truly unforgettable was the memory I shared with my…read morefamily and the many first experiences. With that being said, the rest of the experience left much to be desired. We decided to purchase our tickets at the booth, and our transaction started with one individual and then another took over. She told us the total, we paid, and started to fill out the waivers. While filling out the waiver, she took a phone call with a prospective customer, told them the pricing, and also told them there is a processing fee to use a credit card, something that was never disclosed to us nor was it advertised. Very unfortunate, as we would have paid cash. We were instructed to go to the waiting area and listen for our name to be called. We talked to a few people who were there before us and quickly realized that they had been waiting for over an hour, and people who arrived after us were being called. This was the second red flag for me. Our reservation time, unbeknownst to us, was 2 pm, and we were called around 2:15 pm, not bad. Our name was called, and before we knew it, there were a total of 13 individuals in a buggy on a scorching day, packed in there like sardines, so close that you could literally feel your neighbor's sweat. I will say that our driver, John, was absolutely a gem; he was kind, knowledgeable, and let us into his world. The overall route that we took was very nice; it allowed us to experience something we would not be able to do otherwise. We were amazed by the land, the sheds, and the homes. Be aware of the horse "rest stop," which is really another money grab with cookies and beverages for $3 each. Unfortunately, even with these positives, I do not believe I would go back. The customer service was just terrible and not forthcoming with information.
