This limousine company completely lives up to its name! My elderly mother arrived in the middle of the night this summer at Memphis International Airport and was expertly collected and whisked away by Premier Transportation to her home across town. The job was an assignment I could only entrust Mr. Ham Smythe IV's Premier Transportation to handle. She felt like a Hollywood star from pick up to drop off, which was perfect as she was arriving from Los Angeles. read more

J.R. has been driving us between our hotel and the Arkansas Realtors Association Convention at the Guesthouse at Graceland. J.R. is prompt and efficient but, more importantly, he is SO NICE!!! Thank you, J.R. for making our transportation to the Convention seamless and friendly. read more

J. R. Was absolutely fantastic. So pleasant and accommodating. He was available at the drop of a hat; was very personable; and a very cautious driver. We would use J.R. again in a heartbeat. read more

The only reason they are receiving one star from me is because they gave me a refund AND because Yelp requires at least one star on reviews. I booked this company for my wedding (after a large hassle of employees not calling back for booking when I had reached out numerous times). They were supposed to have a shuttle pick up wedding guests from downtown hotels and bring them to the metal museum, and lastly, pick up me and my bridal party for the wedding- THEY NEVER SHOWED UP! They picked up two rounds of guests and then never continued to pick up the rest of the guests or me (the bride)! I had to call the company and the response was horrible. I was told they had no control over the driver and couldn't help me. It took weeks to get any sort of response and I had to push for a half ass apology. The manager was awful and expected me to be satisfied because they didn't charge me without offering any real apology or explanation for why they made us incredibly stressed the day of our wedding. I urge you, DO NOT USE this incompetent waste of a company!!! read more

We have tried to use them three times for summer camp field trips. The first two, they didn't send what we requested (requested 2 buses, got one bus then a bus and a van; we couldn't fit all the kids/adults safely). Then today we almost missed our trip because they were upwards of an hour late. When we try to contact them, no answer. Pick a different company. read more

This company does not have reliable transportation, the A/C doesn't work on anything that they have, the bus drivers are impatient, and the cost is to high for the late model units that they have. read more

I've had used Premier Transportation twice in the past three weeks and both times the service was fabulous. I rented a bus to take a group of clients to an Ole Miss football game in Oxford. The bus arrived early and the driver did an outstanding job. Last Saturday (at the last minute) I needed a car service for a midnight pickup on Sunday. Lakeshia helped me with my problem and was very professional and prompt. She double checked the pickup time and location and also the 3 stops that needed to be made. Lakeshia made sure every detail was handled and Premier did an outstanding job. I give them my highest recomendation and will always use them in the future. Excellent Service and Excellent Staff. Thanks Lakeshia! read more

It's amazing that this company can still book events after all the constant bad reviews. We booked "Premier" Transportation to take our wedding party from a church in Germantown to our wedding reception in downtown Memphis. Pretty simple - you arrive at point A at a pre-determined time and end at point B - then you get paid (actually were pre-paid) and your job is done. You're a transportation company, that is your ONLY JOB. Literally, the only job you get paid for is to get people from point A to point B. Well, here's how our night went. We hired them to pick up our wedding party up immediately from the church and deliver us to the reception. As some of those who read this are aware, months and months go into planning every last detail about a wedding. The LAST thing you should worry about is a bus company getting "lost" and not picking you up. You are a bus company, do you not own a cell phone with GPS, or at least a map from 1994? If you have that map, do you not check it before you get on the road? That seems like common sense for a transportation company. If you're bus driver is lost, can they not call the customer and let them know? If you as a company recognize that there is an issue, should you not do everything in your power to fix it? Order them taxis or another bus.. To be fair, we've worked out a deal with "Premier" transportation and they've agreed to reimburse us for everything since the bus driver never showed up. But you should never be late to your own wedding, and we were because of this company. read more

This company's buses have no gps systems on onboard. We hired a bus to pick up the wedding party after the ceremony to take them to the reception. They were a no show because the driver got lost. It created a horrible situation which caused us to miss the entire cocktail hour and created a lot of stress. The dispatcher could offer no help, and could not send another bus. She stopped answering her phone. Do not use this company! They did reimburse us, but that was small solace for what happened! read more