We had vehicle issues traveling on I-80 near North Platte. We dont usually go to dealerships on the…read morenotion they overcharge for service, especially for travelers. Bill Summers was exceptional! They diagnosed and resolved the issue quickly and very reasonably and got us back on the road. The dealership is comfortable, clean, and very efficient. It was like taking my truck to a neighbor's house. Other Ford dealership could learn a lot from this group.

I wanted to take a moment to express my gratitude for the exceptional service I received from the…read morebusiness of Bill Summers of North Platte, NE. I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out. I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions. Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them. I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.

Had an issue with my truck on a cross country roadtrip. I showed up on Friday morning unannounced…read moreand experienced the some of the best customer service I've ever been shown. They diagnosed the problem quick and provided me with several options. Their technicians worked fast and got me back on the road. Huge thanks to the whole team!

I purchased a vehicle from Jerry remus in North platte in 2024. At the time of sale there was no…read moredisclosure that the vehicle had been in a previous accident. I specifically asked about a carfax report before buying, the salesperson went on at length about how unreliable carfax is. Eight months later I received a free car fax report when I took the car in for service, and discovered the accident history myself, making the value of the vehicle a LOT less than what I owe. THis lack of Transparency is disappointing and erodes trust, for all the "we live in the area and rely on repeat customers so you can trust us" Always get your own vehicle history report, these people can't be trusted.

This was absolutely the worst experience. From the second I…read morearrived at the dealership I was taken advantage of. The salesman, Kalon, was terrible. He lied About the entire transaction. From signing documents to fixing the scratch on my car. The management was just as bad. They apologized and said they would follow up with me and after a week I had to call them back. I went to license my car and I wasn't able to because they never sent the paperwork to the DMV but tried to lie and say it was the banks fault. I had to pay late fees because of their negligence. The DMV said, this doesn't surprise us with Janssen. They're known for this. I've had my car for 6 months and still NO ONE has ever contacted me regarding all of the issues I've had. I even had to call them after a month and ask if they were ever going to cash my down payment. I was and still am, extremely disappointed and frustrated with this entire experience.

Yes took care of all my needs and always available to help. I called darnell for help with my…read morevehicle he kept me informed always and my car was fixed right the first time too!

Bought a used car and they did not resolve a problem that should have been taken care of. An easy…read morefix but they refused, bad communication through website.

I would leave 0 stars if I could. We purchased a used old car and had it shipped to us 800 miles…read moreaway. Was told car ran good with no problems. When car arrived it was smoking a huge amount of white smoke and smelt like burning oil immediately within 5 mins after getting it off the truck. The motor was bad and needed rebuilt. Called the salesman, he said ,"it was fine when it left here." I spoked with the General manager, he said he would check the service records and promised to get back to me. It's been a few months and he never returned any of my messages. You would think you could trust a large dealership. We purchased this vechicle because it was supposed to be a good driving car . It is not driveable until the motor is rebuilt. The dealership had to know about this. There was thick oil in it... Seems like they were trying to disguise the smoke. Would never recommend this place to anyone. Thought we were getting a vehicle to drive around with my family. Instead I got a giant yard decoration. They got there money, so apparently it's not there problem. Shady business! Can't trust the salesman, mechanics, or GM here.

Had a problem with a 1 yr old motorhome on a freightliner chassis. Called Floyd's. We were two…read morehours away and had to be towed. They got us scheduled in for 1st the next morning as it was late when we arrived. They had us in before eight the next morning. Everyone there was very helpful polite and professional. Great communication. Problem was fixed snd now rins great. Highly recomend

We called Floyd's while we were on the road after our muffler fell off our motorhome. Not only were…read morethey the only place around that had the part in stock they worked us into a bay when we pulled into town. We were fixed and on the road quickly. The guys in the shop were friendly and helpful.

Not sure what to say that would let you, whoever is reading this, know how helpful and such a…read moreblessing it was to deal with this company. Came out and help me with my RV catching a flat and being stalled in the middle of road. The representative even explained to me what he was doing so I could take care of it, in the future. Blessings on top of Blessings.

Soo I'm a dumb 26 year old who happened to need his butt saved twice in the same span of 12 hours…read moreand this tow company was amazing. The First Gentleman that picked myself and my car up last night from my work (Verizon) was amazing and doing the nights work by himself. Then another gentlemen who towed my car to a mechanic this morning was kind as can be and we had a great conversation. Not to mention how fast they were as well as super polite. The lady on the phone that helped get me taken care of was an angel as well. Bless you Big Red Towing!

I was looking at a 1998 Dodge 1500 here today. KBB trade in value (avg) is $772 (I'm sure whoever…read moretraded it in didn't get much more than that) ... retail dealer sales fair purchase price is $2804. The salesman verified while we were talking. He called his boss with a CASH offer of $2800, maybe as high as $3000. We were told he would not take less than $4500. What a rip off artist. One star is probably one too many.

Wish I could give it less than one star. The owner, Chris Brown, is a crooked as they come. He…read morerents cars, claims they have damage, and then turns around and sells them on his used car lot. If you buy or rent a car from this guy, you'd better check it top to bottom or he will try and rip you off. I wouldn't rent of buy anything from this guy. He is the true definition of a shyster used car salesman if I've ever seen one. He also tried to get me to pay him cash for alleged 'damage' to a vehicle in order to bypass the insurance company. Steer clear of anything this guy owns (National Car Sales, Alamo Car Rental, Etc).

They come to you and do whatever you need done at your house or in the parking lot at your work!…read moreIt's so convenient and the cost is the same as having to drop it off at a shop!

Luckily our power steering pump pulley failed as we pulled off to the highway at North Platte, just…read moreminutes away from Lowman's. Eric answered the phone at 7:30 am and got us right in as the tow truck dropped off our car. Branden immediately started working on the repair while Eric went to look for a unique nut that wasn't included with the replacement part. Just a bit later we were on the road. Can't thank the guys enough. I wish them much success in the future. Customer service like theirs is what this world needs more of. Safe travels all!