On our way to Chicago to take my daughter to college, I went to open our back door after lunch and…read morethe whole door handle came off of the car. We se used to go by Premier Toyota to see what it would take to fix it. (I was worried about leaving it overnight with all of the college move in items in the car.) I don't know the name of the person who came out to look at it, but he said he would take it back to see what was going on. They fixed it, and were super friendly and efficient. If I lived close, I would not hesitate to have them work on my car. Thank you for getting us back on the road so quickly!!

We are on a cross country trip and our RAV4 gave us a maintenance required message and we'd just…read morehad it in for a full maintenance. Needless to say we were concerned. We took it first thing in the am to Premier. We chatted w a salesman who said it was likely just a reset, which he promptly took care of in about 30 secs. So impressed and so grateful! Highly recommend this place. Friendly, prompt service.

This was absolutely the worst experience. From the second I…read morearrived at the dealership I was taken advantage of. The salesman, Kalon, was terrible. He lied About the entire transaction. From signing documents to fixing the scratch on my car. The management was just as bad. They apologized and said they would follow up with me and after a week I had to call them back. I went to license my car and I wasn't able to because they never sent the paperwork to the DMV but tried to lie and say it was the banks fault. I had to pay late fees because of their negligence. The DMV said, this doesn't surprise us with Janssen. They're known for this. I've had my car for 6 months and still NO ONE has ever contacted me regarding all of the issues I've had. I even had to call them after a month and ask if they were ever going to cash my down payment. I was and still am, extremely disappointed and frustrated with this entire experience.

Yes took care of all my needs and always available to help. I called darnell for help with my…read morevehicle he kept me informed always and my car was fixed right the first time too!

We had vehicle issues traveling on I-80 near North Platte. We dont usually go to dealerships on the…read morenotion they overcharge for service, especially for travelers. Bill Summers was exceptional! They diagnosed and resolved the issue quickly and very reasonably and got us back on the road. The dealership is comfortable, clean, and very efficient. It was like taking my truck to a neighbor's house. Other Ford dealership could learn a lot from this group.

I wanted to take a moment to express my gratitude for the exceptional service I received from the…read morebusiness of Bill Summers of North Platte, NE. I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out. I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions. Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them. I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.

Bought a used car and they did not resolve a problem that should have been taken care of. An easy…read morefix but they refused, bad communication through website.

I would leave 0 stars if I could. We purchased a used old car and had it shipped to us 800 miles…read moreaway. Was told car ran good with no problems. When car arrived it was smoking a huge amount of white smoke and smelt like burning oil immediately within 5 mins after getting it off the truck. The motor was bad and needed rebuilt. Called the salesman, he said ,"it was fine when it left here." I spoked with the General manager, he said he would check the service records and promised to get back to me. It's been a few months and he never returned any of my messages. You would think you could trust a large dealership. We purchased this vechicle because it was supposed to be a good driving car . It is not driveable until the motor is rebuilt. The dealership had to know about this. There was thick oil in it... Seems like they were trying to disguise the smoke. Would never recommend this place to anyone. Thought we were getting a vehicle to drive around with my family. Instead I got a giant yard decoration. They got there money, so apparently it's not there problem. Shady business! Can't trust the salesman, mechanics, or GM here.

My 2020 Western Star with 7634 miles died due to an electrical problem and FL of North Platte sent…read morea tow truck immediately and worked on the truck immediately to get back on the road in less than two hours. Thank you thank you thank you! This would have been a total disaster anywhere else but it turned out to be a minor inconvenience thanks to the great people in North Platte.

Had a problem with a 1 yr old motorhome on a freightliner chassis. Called Floyd's. We were two…read morehours away and had to be towed. They got us scheduled in for 1st the next morning as it was late when we arrived. They had us in before eight the next morning. Everyone there was very helpful polite and professional. Great communication. Problem was fixed snd now rins great. Highly recomend

I was looking at a 1998 Dodge 1500 here today. KBB trade in value (avg) is $772 (I'm sure whoever…read moretraded it in didn't get much more than that) ... retail dealer sales fair purchase price is $2804. The salesman verified while we were talking. He called his boss with a CASH offer of $2800, maybe as high as $3000. We were told he would not take less than $4500. What a rip off artist. One star is probably one too many.

Wish I could give it less than one star. The owner, Chris Brown, is a crooked as they come. He…read morerents cars, claims they have damage, and then turns around and sells them on his used car lot. If you buy or rent a car from this guy, you'd better check it top to bottom or he will try and rip you off. I wouldn't rent of buy anything from this guy. He is the true definition of a shyster used car salesman if I've ever seen one. He also tried to get me to pay him cash for alleged 'damage' to a vehicle in order to bypass the insurance company. Steer clear of anything this guy owns (National Car Sales, Alamo Car Rental, Etc).

Excellent service. Have taken my vehicles there for over 20 years and am always satisfied with the…read morequality of work. Tune-ups, generator, brakes, broken seat, air conditioning, etc. - always done well. Don't know what others may charge but I consider the cost reasonable for the service provided. Plan ahead because there is usually a substantial wait - 20 to 30 days, indicating to me that many others share my opinion of them. They have gotten me in & out quickly on a few occasions where it was a simple repair & needed quickly.

I was in North Platte for an event, and an overnight. Ellett's got me in when the dealer couldn't,…read morereplaced the brake switch, and got me out of there in under an hour!!!! And reasonably priced!!!! Very kind people!