My physician Gaurang Shah and my Nurse Claire Fazzone were amazing. They did exactly what you want…read morea Dr and Nurse to do. I felt comfort and relief and cared for and I was seen within 20 mins of checking in. I was in extreme pain 8/10 due to a bad tooth infection that had been hurting me all week until I could not bare the pain any longer. I'm able to come home pain free and get this taken care of tomorrow at a dentist. I also got 3 days off work note and I didn't even ask so that was also awesome. This was the best experience I've had going to the emergency room. I don't have insurance at the moment and that's no problem they will be billing me. I went to two other emergency rooms and was told to pay up front before being seen which I understand but was not able to pay hundreds of dollars this day.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

I had rotor cuff surgery March 2019 then I had partial left…read moreknee replacement in March then total right knee in Sept. '20 This is the best hospital I have EVER Ben a patient & I am 75. The staff from the doctors & nurses to the custodial stall are A+. Oh! The food is AWESOME! It's the Marriott on steroids & THE ONLY WAY TO GO.

Dr. Chafizadeh and his staff are excellent. They are very thorough and really take the time to…read morediagnose and treat the patient while still being friendly and caring. In my experience, that's a rare combination.

I think they tried to kill me...Why the hell did it take three months to get me to a surgeon? My…read moreexperience with Cardio Texas started out well. I originally went to the Cardiologist because my doctor found that I had high blood pressure in August of 2023. The Cardiologist Dr. Otero put me on blood pressure pills. I took the pills for a few months and stopped. In March 2024 I ended up in the hospital with extreme dizziness and got physically sick when I moved. I went through a plethora of tests and the emergency room doctor said I had possibly had a small heart attack and/or Stroke, the hospital said I had to see a heart surgeon immediately and set an appointment. When I spoke with Dr Otero he said to cancel the appointment with the surgeon and that he needed to do more tests to verify my condition before I see a surgeon. Then I was run through every singe one of the same tests that were performed when I was in the hospital costing me for out of pocket expense again. Then an angiogram was scheduled for the first week of June 2024. The results were not good, Bicuspid valve that needed to be replaced, a 70% blockage that required a double bypass and a aortic aneurysm which could burst at any moment, (same thing killed my grandfather). I was told that a surgeon would call me the next week to schedule an appointment. Well, the next week came and went and no call...then the second week went by and no call. So, I called Dr Otero's office and left a message with his assistant Andrenika Ellison that I had not heard from the surgeon. I never heard back from Cardio Texas, and this was three weeks after my diagnosis. I waited until the next week, called again, no answer, left a message and never heard back. I had other family members who also used Cardio Texas but other Doctors in the practice call to try to get a response, and STILL NO CALL BACK! Remember, I have an aneurysm that could rupture an any moment and I would die on the spot. This went on for THREE months, I called every week, without an answer or a returned call. Finally at the end of August a surgeon's office called. I scheduled an appointment and the first thing the surgeon said to me was " I'm very concerned that you were diagnosed with this condition and your cardiologist took three months to get you to a surgeon?" Then he said, my diagnosed blockage was not 70%, it was 85% blockage and I didn't need a double bypass, I needed a triple bypass and could I be ready tomorrow for surgery? Then the surgeon said, I could be almost recovered by that point if they would have sent you back in June. BEWARE OF THIS PRACTICE, THEY ARE JUST LOOKING TO GET THAT COMMISSION FROM BIG PHARMA. Then, when I went to Cardiac recovery CARE with a physical therapist to help with my physical recovery. I was supposed to go to for several weeks but I ran into an issue the first day with my heart rate shooting up to 130 bpm. The therapist made me stop and instantly called to speak with Dr Otero and didn't get a answer. I was told to go home because we could not do any more exercises until he spoke with the Dr. Well, needless to say after making several calls and leaving messages the therapist never heard back from Dr. Otero or his office staff and would not see me without their call back. I'm going to have to say this is pretty sad for the type of doctors that are in this office...you know...HEART DOCTORS...or are they Grim Reapers!

I'm a 100% disabled Veteran with cardiac issues (very high burden of PVCs). I reached out to Dr…read more Burkhardt for a second opinion and understood that this consultation would be at my expense. I've had two telephone calls with Dr. Burkhardt. The first was a consultation (second opinion) which took place on 12.27.24, was billed $157.20 which was paid in full on 01.10.25. The second call was on 01.24.25 and lasted less than 1 minute - yes, less than 1 minute - as shown on my telephone records. I also received a bill of $157.20 for this call. I disputed this charge as being excessive and had a back-and-forth with the clinic, and their third-party billing office, for finally on 03.10.25 I was told by the billing office that the new amount due was $21.60 which I paid over the phone. However, I have continued to receive bills for $157.20 and have had numerous calls with the third-party billing company, as well as the practice, and there has been no resolution. The practice manager, Rachell Thomas, has not returned any of my voicemail messages regarding this matter. No one can explain why I was told the total was $21.60 nor how the $21.60 was applied since the remaining balance is still "$157.20 - the original amount. No one can explain how the amount due appeared as '0-30 days' one month and the very next month it appeared as '120+ days) and was turned over to a collection agency! Fortunately, the third-party billing office has been trying to help and recall the bill from the collection agency and put a 'hold' status on it until I can get resolved. The billing company needs authorization from the clinic manager to adjust the amount due; however, the clinic manager is completely non-responsive to my calls or messages from the billing company. Today, I left yet another message for Rachelle Thomas, clinic manager and, based on past experience, do not anticipate a return call. In researching, I have discovered many patients who have had issues with billing - including those with insurance who were told by the clinic that insurance would cover the charges only to discover later that it was not covered and the patient is 'on the hook' for the charges. While the care/treatment provided by Dr. Burkhardt may be 'top-notch', please be aware that you may have continued cardiac issues from dealing with the billing issues and lack of response.

Great providers, but they don't validate insurance. Going to this doctor genuinely has the…read morepotential to bankrupt you. They made absolutely no effort to verify that the people they were sending labs to were in network for my health insurance. No effort whatsoever. I went here a year ago, and I am still getting balance bills in the mail. I have a great health insurance plan from Aetna, they just didn't want to spend the extra 15 minutes it would take to make sure that bloodwork, labs, etc were getting sent to people that actually accept my insurance. AVOID! THIS DOCTOR WILL BANKRUPT YOU!!!!!

I've never had a kinder Physician in my life. I struggle greatly with health anxiety, and my…read morephysician was beyond understanding and went above and beyond to make me feel better about my situation. I never leave reviews anywhere but it literally made me emotional in the office.

Took my child three times over 7 weeks for recurrent infection. In hindsight (once I was able to…read moreaccess labs) there were multiple errors made by the NP. Not only errors, but basic mistakes and failure to even order the things they said they would. Got a call back from corporate with an acknowledgement and apology, but concerned about the poor judgement and poor quality of care.

My family and I will be forever grateful with Dr. Latorre. He has gone above and beyond to help us…read moreand our grandparents. After hearing multiple doctors/physicians tell us no, he managed to tell us yes. He fought for what we wanted and always gave us hope and a new answer. We have deep gratitude for all his support. If you are looking for an honest answer and something that will benefit you, please consider Dr. Juan M. Latorre (:

A relative had to stay here for 2 weeks after a hip fracture. I had been given a choice and this…read moreone seemed ok online. It turned out to be great. Nurses and techs are very hardworking, professional and attentive, especially appreciated given how depressing these places could be. The physical therapist and occupational therapist we were assigned were both outstanding! They couldn't have been more thoughtful and patient. It's a modern bright place with a common room where you can have a meal or a game with visitors. The therapy gym room looks well equipped. Only constructive feedback I have is the check in could have been better. We weren't really greeted by anyone like the case manager and so we didn't really know what was ahead of us.