Is there a rating less than 1 star available? That is what this company deserves. After shopping there for years, including the Novi location, I was bathing my dog and they told me to leave. As a kind and loyal woman, I was shocked! I have never experienced anything like it in my 58 years! They said you are taking too long. I said I cannot wash and dry my dog any faster. She said that is not what this is for. I said it is not to wash and dry your dog and she said yes, but faster. I gathered my things and left and on my way out I asked for Brandon to call me. He is one of the owners, yet he didn't call. I called the Novi store asking for him and left a message and again he never called me. I was kind the entire time. I am still stunned by this, and after a few months I decided to let the public know about my experience. I still have like 9 washes on my account that I pre-paid for. read more