I made an appointment weeks in advance for an ear piercing appt. I received several phone calls to…read moreconfirm this appointment. I then get a call the day of saying the nurse practitioner called out and we could not be seen. Absolutely ridiculous!! Customer service reps at a mall pierce ears. ONE employee who is not available does not constitute canceling my appointment any of the doctors or nursing staff could have took 5 MINUTES to uphold my appointment. Do not waste your time or money with this establishment

From the owner: We are a group of Board Certified pediatricians and highly trained professionals dedicated to the…read morequality care of our patients. It's a great honor to be serving you. Trusting the care of your children to us brings a huge responsibility. We take that responsibility very seriously. We are constantly trying to do a better job to upgrade our knowledge and improve our efficiency.

So I've been a patient for several years and had no issues with my doctor. Unfortunately I haven't…read morehad the time or time off to do the normal physicals for 3 years. But I had gotten bit by a tick and it wasn't looking good and was told rudely that I haven't been in for a physical for 3 years and that I would have to start over as a new patient and he wouldn't be able to see me anyway. I get it I hadn't been in a bit but.. I've been a patient for 15+ years and didn't feel like she had to be rude. Not the first time they been rude either. Just read other reviews. They really need to consider looking into new staff. Sadly I will not be back. I have a new doctor closer to home. Just said because my doctor doesn't deserve to lose patients because of their upfront and phone staff.

Dr. Hammond, whom I went to for 25 years at Esse, retired in the fall. Esse had another doctor who…read morewas supposed to take his place. Today I called and was very rudely spoken to and hung up on. I didn't have the chance to say more than 10 words. I wasn't being rude at all. It was ridiculous. I guess my number was blocked too because I couldn't call back. All I said my doctor was Dr. Hammond who retired in August, was about to ask who the other doctor was that took his place, and she said well "so and so" doctors were the only ones there so I has the wrong number, and she hung up on me. I tried to use their patient portal to send a message to a doctor, but I couldn't fill out one field in the note, which was location, which is a required field. You cannot fill it out, it doesn't work, and it's a required field. So here I am without any way to contact my doctor. This is the large facility on Tesson Ferry. It was already starting to go downhill the past 2 or 3 years. Their manager is a btch. But now it's just sad.

No Thank You! Where to begin, Dr. Suffian arrived at our door about 45 minutes after our scheduled…read moreappointment. "CHECK THE ATTITUDE" at the door would be a great poster to hang on each patient's door. We brought our 1 year old upon recommendation from our pediatrician. Very rude, inconsiderate, seems her credentials may come from an online course. No customer relations at all. The whole time she seemed pissed we we're paying her to do the shitty job she provided. Any question we asked her was then deferred to our pediatrician, we asked about specific food related allergies, which she would give one answer on and then again tell us to refer to our pediatrician and contradict herself. We gained no real medical advice after our visit, the whole point was to attain some insight further into our 1 year olds diet since his nutrition is so restricted at this point. After speaking about dairy choices she recommended I give my 1 year old boy soy milk...last time I checked Soy in general is horrible for men due to the high plant estrogen in it. So that's what I asked and she became defensive, then proceeded to tell us we may have altered the test after they pricked him. Following more questioning about dairy products she then told us to consult our pediatrician again... This was an overall waste of time & money, I mean it was like we paid to listen to someone act like they knew what they're doing and spout out some blase blah. No help in any way shape or form. Customer service is lacking immensely. After blaming us for their test not going correctly we figured out this person is incompetent and if paid on performance/ results would not have a job. As well she then denied all of the knowledge granted to us by our pediatrician who referred her in the first place. HAHAHA WOW....Good times, don't go here or suffer the pain and agony of the above description