My wife had a knee replacement surgery and was transferred from the Methodist hospital to Encompass…read moreHealth Rehabilitation Hospital. We were greeted by Randy who gave us a quick and helpful orientation of the facility and what to expect from staff to help us. Everyone was professional and knowledgeable about rehabilitation. We were there for four days and feel grateful for care we received. My wife is recovering from her knee surgery and we are better off because of Encompass Health Rehabilitation Hospital.

If I could give zero stars, I would. Do NOT place your loved…read moreone in this facility. My mother was severely overmedicated to the point of complete disorientation. She didn't know where she was or why she was there. Instead of providing care, it felt like the staff just sedated patients to make their jobs easier. Aside from a few kind nurses, most were rude, dismissive, and clearly unwilling to engage with patients in a meaningful way. One tech even told my mom she "needed to adjust her attitude." Unacceptable. The doctor was worse. I've seen feral cats with more bedside manner. She knew almost nothing about my mom's case except what she glanced at in the notes. It wasn't until I insisted they reduce her pain meds that anything changed--then suddenly the doctor called and admitted she "thought" that might be causing the confusion. Seriously? The therapists are genuine and kind, and their efforts are appreciated. However, they typically spend only about an hour a day with patients. Unfortunately, despite the positive aspects, the negatives outweigh the positives at this facility. This place runs on convenience, not compassion. Please think twice before trusting them with someone you love.

For any patient being admitted to the ER be advised that the room is given to you based on the…read morescale of your condition. I pathetically balled in the fetal position at Methodist Hospital while crammed in a cesspool of bacterial, viral and trauma patients for many hours. Methodist Hospital is a great hospital, but it was beyond congested. There was a slim chance that I'd be selected for a room. So, I gambled on whether to remain at Methodist Hospital with a slim chance that I'd be chosen for a room or choose to leave and lose my position at Methodist, but be given a better chance with an admission into a triage room at St. Luke's Hospital. Obviously, I chose the latter, as I walked into St. Luke's Hospital I grabbed a blue emesis bag to vomit in and was quickly evaluated after signing paperwork. Miraculously, I was given a triage room within the hour. The doctor assessed the sick state I was in while the nurse made me comfortable. I'm grateful for nurse Eunice and the excellent care I received from him. Months later I'd be admitted into the ER again, but unfortunately I didn't receive For any patient being admitted to the ER be advised that the room is given to you based on the scale of your condition. I pathetically balled in the fetal position at Methodist Hospital while crammed in a cesspool of bacterial, viral and trauma patients for many hours. Methodist Hospital is a great hospital, but it was beyond congested. There was a slim chance that I'd be selected for a room. So, I gambled on whether to remain at Methodist Hospital with a slim chance that I'd be chosen for a room or choose to leave and lose my position at Methodist, but be given a better chance with an admission into a triage room at St. Luke's Hospital. Obviously, I chose the latter, as I walked into St. Luke's Hospital I grabbed a blue emesis bag to vomit in and was quickly evaluated after signing paperwork. Miraculously, I was given a triage room within the hour. The doctor assessed the sick state I was in while the nurse made me comfortable. I'm grateful for nurse Eunice and the excellent care I received from him. Months later I'd be admitted into the ER again, but unfortunately I didn't receive the same care like my prior experience. The ER was fairly quiet and I had way too many people probing and attempting to place an IV catheter in me. Though, I did have one redeeming nurse who took care of me well.

Having a short stay at St Lukes Hospital at the Vintage. The admissions process seems to be very…read morestreamline as compared to other hospitals. I must say the beds are more comfortable at the Methodist Willowbrook but the tv channel selection is better at St Lukes. The house doctor has been very nice but she comes in the morning and I don't see her again until the next day so I have to wait if I have questions. The nurses and staff were good and very helpful. I give a shout out to nursing assistant Amanda, thank you for your help. The food is what you can expect from a hospital, just one step above jailhouse food.

Communication between staff and family is seriously lacking While their PT team is effective,…read moretheir nursing staff contributed to the deterioration of my family member's health by creating situations conducive to skin breakdown and allowed their medical condition to deteriorate as well, simply because they weren't observant enough

From my grandma: Everything was excellent. PT and OT were the shining stars and nursing was…read moreexcellent. The food was the best I've ever had in a hospital and I would recommend this to anyone. I am very grateful.

Tried two others, not good my son got me transferred to Encompass. They got be back on my feet…read more they truly are a Rehab Hospital , my stay was about 8 weeks I believe that is still classified as short Term. I am currently in pretty good shape, but investigating at my age a bad fall could result in an extended stay. I have one question, what is the maximum time that is allowed for a rehab stay at Encompass? ronaleene72@gmal.com

DO NOT COME HERE. Absolutely Terrible, Uncaring Nurses and Staff. Only the Therapists are kind and…read moregood. The Nurses take forever to come and assist the patients in the rooms when the Red Alert Button has been pushed. The patients with dementia are not able to advocate for themselves unfortunately. Therefore, the patients do not get taken to use the restroom often, so they wet themselves. The wheelchair bound patients end up getting sores on their behinds because they are not moved often/ ignored. Many elderly patients fall down while staying here due to poor negligence. Case Managers do not respond back to phone calls in a timely fashion. You have to keep calling and hunting them down. Medications are not given properly to patients. Encompass will try to push patients out of their facility promptly even if patients are not capable (still have 10/10 pain, cannot walk/ move at all or without assistance, etc). Our family has been very dissatisfied and disgusted with the lack of care and service from this facility.

This place is so great. The staff is all very friendly…read more This place is very large, so there are lots of rooms. There have a big cafeteria and a few exercise rooms and a pool that patients can use. My father in law came here for rehabbing his legs and they took such great care of him. The staff members are all very nice and very attentive. It's not like some other place that have one nurse to 15 rooms, they are spread out more so that you're not having to wait forever if the patient needs something. Would definitely recommend this facility to anyone needing a quality care rehab facility.

I was taken to this facility by ambulance very late on 22 Sep 25 after falling in my home almost 24…read morehours earlier. When thery found out I hadn't eaten for 2 days they had a tray sent. As a result of the fall I had broken my sacrum which was very painful. I wa treated with kindness by all, from the top right down to the lovely lady who cleaned my room. The trerapists, Physical, Occupational and Speech were all excellent, kind and compassionate. In many hospital stays over my 88 years i have never had such excellent food. Three meals a day over the two weeks I was there were each delicious. I highly recommend and thank Encompass Health Rehab.

After my husbands heart attack he spent 2 weeks at this rehab. The staff are absolutely wonderful!!…read moreEveryone we came in to contact with were so positive and friendly. I never worried about his treatment when I wasn't able to be there because I knew he was receiving great care! I would highly recommend this facility.

Excellent care!!! Excellent staff!!!…read moreMy husband has rehab at this facility two times now. We could not be happier with the care that he received!

I had two major surgeries 6 months apart and went directly from the hospital to Encompass for…read morerehabilitation each time. The Physical Therapy and Occupational Therapy teams are the best...they are knowledgeable and caring and get you up and moving three hours a day. The floor nursing staff was friendly and helpful...they never minded a Call Button when I was not supposed to be getting out of bed yet on my own. They often asked if I needed anything before I asked. If I need another joint replacement I will ask my surgeon to refer me here again!

Intensive rehab program is very effective and everyone on staff was lovely. Food better than…read more"hospital " food!

My mom was here two weeks after fracturing her spine. Which the location is perfect for family…read morebecause we are all in the area. The staff was amazing. She wasn't happy about the food but it looked fine to me. She just wanted stuff she know she can't have. But each day that passed she was improving. Plenty of free parking thank God because that hospital garage was eating us up. Also a lot of patient room doors are open and they say "heyyyy! (Smiling) lol I say heyyyy! How are you? So give them a smile and say hi back. (My mom was doing to, with me in the room)

I loved my time at Encompass as I endured the process /pain of healing. The pleasant smiles,…read morepositive and encouraging attitude always brightened my day. My conditioned required other services that I needed and encompass provided these services instead of me going to other facilities. I also liked spending time in the garden.

I've learned you get what you put into it when it comes to rehabilitation. The Humble facility is…read moreby far the best experience I've had with Encompass (I've been to the woodlands facility as well, and it was okay but they had a major health faux pas where i was concerned--that's for a different review though)....Humble Encompass accepted me twice when other facilities refused to take me for whatever reason, and I feel I flourished at this facility. I've been there four times total now, and I plan to go again in the future. I have ankylosing spondylitis, and a myriad of other health problems, but the AS causes my spine to fuse, and physical therapy is the gold-standard treatment to maintain as much mobility as possible. This is why I will go back regularly to keep as much as I can. I'm currently in a wheelchair but with physical therapy from Encompass, I was able to walk 10-12 feet with a walker on a fairly consistent basis. This also means I can stand and pivot, which is so crucial for mobility around my house. With occupational therapy, I learned to stand and help get things out of cabinets in a kitchen and put utensils back into the drawer while standing. I hung clothes on a clothesline, and I learned ways to take a shower that don't wear me out completely. It was wonderful. Special thanks to Amanda, the OT, for all her help--and Ozzie when she was off, he was great to me! My love to Christian, Konnie, Amanda, Ozie, and so many others. I wouldn't be as strong as I am not if not for your help. I hope I spelled names right, but if not, know I meant to! LOL And my case worker Kim was phenomenal! I will be back and by the way--the food is pretty decent, especially for a hospital. Really impressed with the hospital food here. They do serve dinner early, but I always could get the best turkey sandwiches at night if I was still hungry just by asking the tech. They also served snacks like pudding at night around 9pm, if you wanted something. Can't complain about the food. They followed me through to discharge and called within an hour of me arriving home to make sure I arrived home okay and there were no problems. They followed up with Home Health services to ensure that I was set up for home health. Everything transitioned smoothly. Can't really complain about anything at the Humble facility.... I'm pleased.

Doctors filing reports without any evaluation?…read more Doctors throwing meds at any patient that questions there treatment? Case workers trying to put off discharge until "supplies" have came in. (Which is unusual that home health was scheduled before supplies where delivered, so you already know insurance wasn't the issue) Pressure ulcers (do to lack of attention and essential care) Honestly I have heard of Malpractice across the whole corporation. This needs to be taken care of before class action/private suit opens up. Not to mention before any state or city investigation starts. I recommend getting involved, and fixing These issues very soon.

While our mother was under the care of this facility, we identified a serious environmental safety…read moreconcern involving the presence of mothballs that were being brought in, crushed, and dispersed in resident rooms--reportedly by a staff member. This practice is dangerous for use in any type of facility and presents a significant health risk. During this period, our mother developed acute symptoms including leg weakness, leg quivering, and a pronounced unilateral lean, which were observed by staff without appropriate intervention or escalation. She later confirmed she had personally witnessed a staff member crushing the substance in her room. Given the severity of her condition and the lack of timely response, she required emergency medical evaluation. This raises serious concerns regarding supervision, safety protocols, and duty of care. Families are strongly encouraged to ask direct questions about environmental controls and oversight. If any of your family members display these symptoms, please seek immediate emergency medical care. 0 Stars. Do Not Recommend!

I wrote an extensive review on Google about the extremely poor service by nursing staff and nursing…read moreaides at Broadmoor . The only continual positive experiences I had there was from the Physical And Occupational Therapy group and housekeeping staff Both PT and Occupational Therapists worked together as a team and continually offered to assist the other therapists. In addition both therapy groups encouraged and applauded all of us on our accomplishments. The housekeeping staff was so kind and helpful and they offered to assist each other. The PT / Occupational Therapists and Housekeeping staffs are both cohesive groups and work well as teams. I only wish that the entire nursing staff and their aides were a cohesive team, for their guests / patients. Four different aides came into provide patient care for me but they were on their personal cell phones the whole time. That could have been a violation of HIPPA or very close to it. One aide came in around 11 pm at night and was upset because she had to come in and clean me up. That aide drug a wheelchair over to my bed and said "Mr Woods here is your wheelchair that way you can get up and go to the bathroom yourself". I was shocked and upset and said "I can't get out of the bed or walk without help." Her reply was "I only work part time and PT didn't pass that onto me." Obviously there needed to be procedures in place where aides and nurses are at least basically aware of the status or condition of a guest / patient. Or how about just instituting a communication or pass on between shifts. One last issue a counselor/ therapist came in and asked if she could ask me a few questions and I said yes. About 10 minutes into the interview and she said "Oh you are not a woman by the same last name are you?" I said "no I have not had a gender reassignment surgery ." She left my room and found the correct guest / patient. The counselor came back in and said that "I have been making mistakes like that a lot lately". She left and then came back a few days later and said "can we finish the rest of the interview" I said "no and please leave you already discharged me." Now I could go on about other issues but I won't. Now Amanda the Director hired 2 new employees "T" and Gemayel they are in charge of the nursing staff including the aides. They made some positive changes but they have a long road to go yet. I would highly recommend before you admit a relative or friend to any "skilled" nursing facility conduct your own research on any and all facilities that you might consider. Talk with your friends to see what they might have to say about a facility .