If you are looking for the best eye doctors and the best place to get eyeglasses near Mobile, THIS is the place! I looked al over for glasses last year and couldn't find what I wanted until I came to this eyeglass place. They have the very best selection of designer frames. I have moved away from Mobile now and need to go to the eye doctor here and am so worried I am not going to find a place like this here. This place is organized so great and from seeing your physician, eye surgery, to picking out frames, this is the absolute best for eye care. Mobilians are SO lucky to be blessed by this place. I have prescription sunglasses that I had never had before and it's just amazing.. not to mention they are Kate Spade!! I get SO many compliments on them it's crazy.. I LOVE it! I may have to find a reason to travel back to Mobile to take care of my eyes!! :-) read more

Terrible experience, I've been calling for over a week closer to 2 about trying to schedule surgery that they told me I needed. No one ever returned my calls, I never got any messages, I was told my messages were never received, now they want me to wait ANOTHER month for my surgery, the receptionist was VERY rude and kept cutting me off. Overall save yourself the trouble and don't go here read more

This is the most disorganized and unprofessional ENT office staff. Save yourself the effort and choose another one. The billing has been horrendous, they've lost my payment, sent me to collections without even sending a bill. Seriously, save yourself a headache. read more

The staff is rude, especially Pam who handles insurance billing. I waited an hour for my appointment and was never seen. I arrived 15 minutes early as this was my first visit. I'd provided my health insurance information on the phone when I made the appointment. No one greeted me, the only thing that was said was "I need your driver's license and insurance card". They then spent the next 30 minutes trying to understand my workman's comp, ignoring me when I said to just use my health insurance & I'll deal with that later. I was then taken to the back and advised I had to pay $150 for today's visit - allegedly it's "policy" to charge a cash rate for people who have insurance, even though the visit would be repriced and they admitted they won't know what the charge total would be until AFTER my visit. This felt extremely fraudulent, like a bait & switch sleezy car sales tactic. No one could show me this policy, nor did anyone mention this policy when I called to make the appointment. Pam then hovered over while I paid the $150 on my card - it was quite disturbing and unsettling because she wasn't the person processing the payment, just hovering and watching, standing way too close to me, as if I was going to steal something. At this point, my appointment was 30 minutes past due. I finally get called by the nurse to go into the exam room, only to be told minutes later that the doctor had to cancel last minute. I wasted an hour of my time for nonsense. I've searched their website and cannot locate anyone to contact regarding my experience, nor did I find this arbitrary policy Pam touted. Being new to the Mobile area, this is a horrible impression of a medical facility and needless to say, I won't be back. read more

Left hand doesnt know whwt the right is doing. Cant get anyone to answer their phones. Cant get straight answers from staff. Will just "not be available" in one location and the women at the counter are very rude. Cannot even make a request to send records to the school because the "staff is in daphne today". They tell you to your face your child is fine then recommend in a chart on their portal that he has surgery read more

Hello went to the office on feb 5 had a problem with a bill went to the he dept trying to receive some answers I was told they will call me back never received a call talk to Debbie no one call me nor answer any questions I really felt I was discriminated against I really do no call are anything read more

Scheduled a hearing test for my 2 years old. They set it up for the Providence Location. When we arrived they told me they didn't have the equipment to do the test on a 2 year old there. They scheduled me for there location on Dauphin Street. test was done there. they billed me for both appointments. Got away with double charge. read more

Currently still in the waiting room, time is 10:25 and my appointment was at 8:45. No help from the front desk and just keep being told real soon. Have not been told they are running behind or anything. Unprofessional and do not care about customers. I will be getting another eye doctor. read more

I've been suffering from terrible allergies since I moved to Mobile. Really, I've suffered from allergies my whole life, but they got much worse when I moved here. I finally broke down and went to get it all checked out. It has to get pretty severe for me to go to a doctor. From the minute I walked in, I liked the place. I liked that the staff was so bubbly and friendly. I can tell that they would normally get you in and out pretty quickly, even though they're pretty thorough. I wasn't in the waiting room long at all before they called me back for the x-ray of my noggin, then I was whisked into a room where the doctor promptly came in to go over everything with me. As soon as I told him it was allergies, they took me up front to be tested for those. Guess what???? I'm allergic to....wait for it......DOGS! Yep, little Jazzy causes more problems than just eating the sofa! I've had dogs and mild allergies all of my life. I also found out that I'm allergic to cats, ragweed, oak trees, and a slew of other things. The allergy tests do not hurt at all. That's been my hesitation about getting tested for years. I get to start allergy shots next week, and Jazzy and I have decided to blame it all on the trees. The only reason I didn't give them five stars is because Dr Swain suggested I start keeping my dog outside. Ummm, no way!! Never say that to a person who loves their dog like a child. All in all, I'm so glad I went there and can get started with treatment for the issue, rather than just making repeat visits to a family doctor for antibiotics. I would highly recommend seeing them for any sinus or allergy problems you may be having. read more

I am a regular here and for vision issues. The Mostellar family have worked with my family for years. The Premier Group has really fine doctors and staff. My treatments have always been A+ with never any billing issues. BUT they don't have a clue about running a business, which is what Healthcare has become. Having two offices on the same street but miles apart confuses patients. I know because I am usually stuck in the 1st lobby for at least 45 minutes watching elderly cataract patients and sometimes patients in wheelchairs to be turned away, referred to the "other" Mobile location. It makes me feel so badly for those patients who are probably already not feeling great, just having to reload and drive to be (now) late for their appointment. I have spoken to Premier about this several times but it keeps happening. The wait is typically unbearable. I do not like the practice of being "graduated" from the outer waiting area, to the middle (and very crowded) and then to my own room where I may wait up to 20 minutes to see my M.D. Something needs to be done with scheduling. I have now moved my files to the Eastern Shore office and am hoping for better service. The service received (once you finally get it) is absolutely super. I will report on Daphne soon. read more

I've been seeing Dr. Lee for about 10 years on and off for ongoing ear issues. While he is competent enough he seems very rough with ear cleanings and exams compared to other ear doctors I've been to. I definitely would not recommend him for children. He can also come off as rude when it comes to follow up questions. He definitely is not the greatest at informing you on diagnosis or treatment options. The audiology and hearing aid department is also lacking especially if you have any complex issues and I've decided to go elsewhere for that. Mobile Hearing Clinic on Grelot is a far better option for hearing aids. read more

Great THANK YOU to Sonya,Rebecca,Kerissa, and Melissa for your care and kindness. You all are AWESOME. Happy Holidays and a Blessed New Year. D. Moffett read more

Dr. Burton is the best. Great personality. Very knowledgeable Dr. Burton cares about his patients and follows up showing his concern. Ready to answer any questions or concerns. read more