BEFORE SIGNING WITH THIS COMPANY...READ THIS FIRST. DO NOT GIVE YOUR MONEY TO THIS COMPANY. IF YOU HAVE HAD ISSUES WITH THIS COMPANY, PLEASE INFORM THE BETTER BUSINESS BUREAU AND CONTACT THE CALIFORNIA DEPARTMENT OF INSURANCE 1(800)927-4357.
I left my broker and signed up with Premier to save money...Luckily they signed me up to Infinity. December 2017 I was in a traumatic accident, while going full speed on a main highway, a car sped out from a side street, when I swerved to avoid hitting him I went through a steel post, brick wall and almost into a house. Infinity came through and took care of my physically and financially, my car was a total loss. I am barely going to return to work for the first time next week.
I received a letter that I was going to be canceled so I called Premier and explained about my accident and I needed to change my coverage... never mentioned changing Infinity... I was charged initial fee, sent a letter to click my initials...BECAUSE INFINITY TOOK SUCH GOOD CARE OF ME I NEVER THOUGHT I HAD TO WATCH MYSELF WITH THE BROKERS...I had no idea that they switch because they get brokers fees. Earlier this month I switched my policy to go back to work, I was told that they switched me to Alliance because Infinity does not do NONOWNER INSURANCE...not true. I called Infinity for a quote this morning and spoke to a Carlos. The other thing they told me was that my licensed was suspended. I called three times and kept being put on hold and then it would hang up. Finally I spoke to someone. I told them the situation that I was being told I have a suspended license so what are my next steps. I was told to go to the DMV with proof of SR-22 and I told her ok can we sign up. So I was transferred and I repeated what I was advised. $80.00 later I was at DMV for 4 hours in line. Fast forward to now. When I called Department of Motor Vehicle in Sacramento and Norwalk Sheriff's I was told my license was not suspended and I was asked why I purchased an SR-22, that is when you have no insurance when you are in an accident, or have a DUI. I DIDN'T NEED IT! Now mind you, I have not worked since December 2017, I have been living off my credit card. I am paying brokers fees when I didn't want to change policies, for SR-22s that they said, well you asked for it so of course I am going to give you what you asked for. I explained that THEIR OFFICE TOLD ME I NEEDED IT, and I rely on them to be the experts. I am besides myself upset because this is all money I don't have to begin with but I need to get back to work.
So either this staff is the most unskilled, unknowledgeable "brokers" or they are greedy and they are doing the sign you up for everything to get their broker fees. The trauma I suffered from my accident, now going through someone taking advantage and or maybe it is just they are so incompetent...either way steer clear from this agency. read more