Truly remarkable: I reached out to Pacific, based on yelp reviews, to secure insurance for two…read morevacation rentals I own. The reception person answered in a brusque manner and asked me a question I didn't "get"-- something to do with vacancies on said properties. I told her I didn't understand her question; rather than rephrase, she asked the same question. I offered, wondering if it would help, "I'm seeking insurance for my vacation rentals. I'm the home owner." I received a why didn't you say so in the first place kind of answer (what does that have to do with vacancies..?) Then, totally unnecessarily , she followed up by telling me I should have communicated more clearly. I hung up. One of those days where you're fatigued and won't tolerate B.S. I don't judge a business based on one encounter with a front person, so I tried email. The remarkable part: None other than THE OWNER, NED, BOTH CALLED AND EMAILED TO TAKE ME TO TASK. I learned the receptionist lied, telling him I'd called her "stupid" before hanging up. I was startled by his reaction-- to immediately believe her, then to be so undiscerning as to immediately call and write me to say he is not interested in working with me. So: why should anyone else care? Because, this is what i call a "character revealing moment." This is how Ned runs his business. This is how Ned addresses conflict. This is how Ned, if anything goes awry, will deal with you. Not a class act; not a wise decision maker; not someone to give a (prospective) client the common respect that is due when you truly have no idea what happened because you were not there.

John Foxworthy is awesome. Buy switching our home and auto insurance over to John we saved over…read more$2,000 a year. Which is huge. They also provide excellent customer service.

Absolutely recommended, first class service always , very helpful staff, timely communication,read more

My insurance has been with Julie's agency for many years. Julie, Amanda, and Sondra have helped…read moreme many times and they are always friendly, professional and very knowledgeable. This is a top notch agency and it gives me great peace of mind knowing that all of my insurance needs are being taken care of by Julie and her team.

Philip Polder and his staff are everything you could ask for in an insurance agency…read more Friendly, efficient and professional service at its best.

I have had an amazing experience with this company! All of their agents are professional and…read moreexperienced and they are even able to help in English and Spanish. Julissa helped me get a quote and made it so easy! Will definitely recommend to people I know.

I recently worked with Tina at Oakley Insurance Group. I changed my home owners and auto policy…read morewith her help. Her suggestions saved me about $1,000 per year. She was such a joy: professional, very informative, and went the extra mile to get my previous coverage changed over. I truly felt like she was there for me during the transition. I am so glad I have the opportunity to work with Tina and the Oakley group.

These people really care about their customers! They helped me figure out all my insurance and…read moremade sure my stuff was in line with my values. I ended up with lots more coverage and paying less than what I was paying! Honest people there.

My wife and I have been with Halvorson's Insurance for 3 decades. We love the personal service…read morethat they give, and Travelers Insurance is first rate.

Been with them for years. They do great looking at our insurance every year and finding us the best…read morefit. I hesitate to ever recommend anyone but I have recommended Nancy several times and my friends have all been happy with them too

Very friendly and very helpful people in this office! Someone from their office sat down with us,…read moreexplained insurance options for us, and we were able to sign up for the appropriate insurance coverage that we need. Very good experience! Thank you!

Worst customer service & care. Ladies that speak to customers on the phone have no idea how to…read morespeak with people without disrespecting them.

TAWNY ELLINWOOD is the best !!…read more Tawny works in Dan's office and she is simply the best !! She helped me get renters insurance for my apartment, then car insurance for my daughter. The price of my daughter's car insurance was so good, that her boyfriend also switched to State Farm. :) I have thoroughly enjoyed working with Tawny for many years now. She is always upbeat, friendly, helpful and professional. She answers all of my questions and responds quickly to my calls and/or emails. DEFINITELY contact her for a quote on any insurance needs.

We have been using this agent for 11 years. Which just adds to the shock we have experienced due…read moreto the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them. P.S. I jus wanted to add some facts after I ve had a conversation with this person - agent. He demanded that I should remove this review in a rude way - I said I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... This is a scary individual - beware! P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS. Just for reference: What he attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, misleading agent. Plus given his recently changed reply - he is very good in twisting the facts. He is not to be trusted! P.P.S, At this point we decided to seek a legal advice and will contact State Farm directly to recommend them to have a better customer service focused training to their agents. Its obviously a complete failure at this stage. This person should not be in a customer focused business. End of story.

I had never had an agent/insurance company, that took the time to explain what is best for me till…read moreI came to Old Pueblo Insurance. I love my agent Brian, he is prompt, efficient and easy to understand. I have been with Old Pueblo for almost 2 years.

I have been with Old Pueblo Insurance for several years. My agent, Brian Bogard, has been the most…read morecompetent and knowledgabel of any agent I have ever dealt with. I have two houses and four vehicles insured with Old Pueblo and I strongly recommend them to all my friends and family. I would gladly give a five star rating to this company. JBrozo