The most expensive dermatologist I have ever been to. In addition to not extending any terms longer than 12 months, there is no discount should you be able to come up with the cash to pay their inflated fees. Nor do they take the Care Credit Card. And these high fees are for services performed by PA's (physicians assistants), not even Physicians or Md's. Look elsewhere. read more

I was charged $1000 (after insurance!!!) to have a skin tag removed. $1000. I didn't even see the dermatologist - it was a physician assistant, and she said that I "wouldn't be happy with the results" if she removed the mole that I initially came in for. Extremely upset about this colossal waste of money - I would never ever ever have had this done if I had known the cost. I can't imagine in what world this 1 second procedure should cost $1000. Will NEVER come here again. read more

On July 16, 2019, my son had an appointment with Dr. Vaghani in New Lenox office; that we scheduled 3 weeks in advance. Upon arriving at the office 15 minutes before the given time, we were told that we are 1 hour late for the appointment and that Dr. Vaghani cannot see the patient. We went back and forth with the receptionist regarding the actual appointment time, she was adamant that we were late and no one could see him. We pleaded for the Dr. to see him even for 5 minutes, the answer was no. Dr. Vaghani was still in the office at the time and not seeing any patients. They offered to reschedule the appointment for beginning of August. My son walked in that office with oral uclers that were bleeding, infected, painful and he had not eating/drank properly for the past week. It is disheartening to know that a medical professional whose job is to show compassion and help has the capability to turn down a child in that condition and will not give even 5 minutes of their time. Fortunately, his pediatrician saw him within 2 hours of the above incident, he was transferred to the hospital and admitted for four days. Since then, we have seen a dermatology from Lurie Hospital (Dr. Paller) who was very helpful in diagnosis his condition. I am a nurse and to experience such treatment was painful. I will rather go to a dermatology that is not fully supported by my health insurance than to have to deal with a health professional that has no heart/compassion. I was not going to give then a start at all but I was prompted that I had to. read more

The extra fat on my neck has always bothered me. As a stubborn, hart to get to area, nothing I tried could help me lose the extra weight. I was tired of hiding from the camera at family functions and hated seeing myself in pictures. So, I decided it was time to try Liposculpture on my neck. I regularly see Dr. Kelleher for Botox and have always been so satisfied with my results. I completely trust him and know he is the doctor for this procedure. I was nervous going into the procedure because I though that it would be painful. Much to my surprise, it wasn't at all. I have never felt in more capable hands than Dr. Kellehers'. He explained everything thoroughly and answered all of my questions. I was at complete ease! Although my full results won't be visible until about 3 to 6 months of healing, I already look much younger. My only regret--I wish I would have done it sooner! read more

Unless you want to have unnecessary procedure performed on you, for the purpose of billing you and your insurance, do NOT go here. Its always a red flag when the pathology services are also owned by the dermatologist. That way they get to double bill you for the dermatology services AND the pathology services. Its a scam, and it encourages them to perform procedures when they may be unnecessary. Would never go here again, unless I want to pay another $500 for a biopsy (billed as "surgery"), derm office visit, and pathology. This place reeks of slime....its almost fraud. And yes, you will receive 1 bill right away, and another 8 months later...surprise surprise.... read more

Don't even bother wasting your insurance on this place, office staff is rude and not knowledgeable, along with the so called nurses who ask questions on your visit, my response for going for my facial problems was oh that's it? I saw Dr. Newbauwer, didn't have much to say besides welp how old are you ? Oh yeah acne is common use cera v cleanser? that was it then gave me aczone and said follow back up in a month? Def don't waste your time and go to someone who has expierence, good reviews,cares as well as knowledgeable I wonder if any of these so called doctors or nurses even had schooling the lack of response is concerning. read more

I have always had a bit of a fuller face, but I have started to notice deeper folds in my skin that I really don't like. I have also always wanted fuller lips. When I heard of Dr. Kelleher, I knew I had to see him to help me with these areas that were bothering me. He is the best with botox/filler and I totally trust his judgement. I went into the procedure with no concerns! I have seen his work and everyone always looks perfect. He is gentle, interested in your concerns and so incredibly professional. One thing about Dr. Kelleher, he is always happy with his end results. He is a perfectionist, and it shows in his work. Consequently, I absolutely love my results! I keep hearing compliment after compliment from my friends and family. If you are afraid or hesitant to try Botox or filler, please go in and speak to Dr. Kelleher. He is wonderful at addressing your concerns and offering options. I couldn't be happier to be his patient! read more

First the receptionist was not the most pleasant person in the world. Being at the Dermatology for the first time ever I almost walked out due to the greeting. The doctor and aid that saw me was really pleasant and comforting. With that said I then overlooked the greeting at the front of the office. Now fast forward to 3 weeks later when receiving the bill. The bill showed that I owed my copay, no problem. Went to pay the bill online, that's when everything changed. The amount due was almost 3xs as much as my copay with NO explanation. It showed the bill that I received in the mail but did not show where the excess bill came from. Called the 800 number and it was explained to me over the phone but it was not their website for billing. That did not help me one bit. I did not pay the copay or bill yet. The online bill pay would not let me just pay the copay, it wanted the whole amount. I am not taking the customer service's word. I want to see what I am paying for and was notified that I will receive another bill in a month. So why show the amount online without any explanation? I do not at all like Premiers billing system. I do not understand how the company can do this. POOR BILLING SYSTEM read more

Really, people??!! Wow. Prima donna whining is alive and well. Get a grip! Dr. Sogyong Auh was the VERY best and is primo and kind! Nancy, her assistant was personable, efficient and professional. Dr. Neubauer was outstanding on the consult. You're complaining about the receptionists, et al.? If you command the red carpet treatment and spoon feeding, I urge you to attempt to find an appointment 90 days from the time your GP gives you a referral. Do NOT let the grouchy people turn y'all away, sports fans. This establishment is in an excellent location in Naperville and is clean, fastidious and professional -- not to mention, timely. My wait time was nil. After my procedure, Dr. Auh telephoned me to check on my status. The very next day, Lola telephoned me to re-check my status. Fantastic job, Premier!!! Thank you. read more

Is there an option for 0 stars? A few years ago, I was referred to this place by my dermatologist for a serious issue...basil cell carcinoma on my face. The reception staff is unbelievably rude and preoccupied with their own personal chatter, but the real problem is the billing and the way that they charge...or rather gouge their patients. Apparently, they like mysteries, since I was not advised as to how the charges are determined. BEWARE!! I was charged as though this were a cosmetic procedure and my insurance, thus, did not cover it. They refused to make the appropriate adjustment. Fortunately, the Doctor, who performed the procedure is excellent at what she does; thus, I will not identify her in this review. Interestingly, she vamoosed to a reputable medical center (Northwestern Medical) shortly after my procedure. I am speculating that she figured out "Premier" was not worthy of her. GOOD FOR HER!! Seems I am not alone considering the negative reviews. There you have it! read more

I went to their location in Naperville 2 years ago. I called them a few weeks ago requesting they transfer my records to my new dermatologist, since I moved. Last week I received a $400 bill in the mail for services from my appointment 2 years ago. They can go ahead and stuff that bill up their you know what's (and/or submit it to my insurance)!! can't believe they would lose track of billing so easily. shouldn't have called them, otherwise they probably would have never noticed. And why can't they submit it to my insurance?? It's too late now so I have to take the time to appeal it to my insurance so they will actually pay them. I prefer my new dermatologist much better to those "old boys club" mentalities at premier. read more

Terrible experience. I was billed 50% of my $80 balance as a collection fee when my account was sent to collections even after I made a payment. I'm sure that's illegal in most states, but I definitely won't be recommending this place. read more

I recently had my one year, full body check due to past history with precancerous lesions. The provider I saw last year was very thorough and did a full body check. This year I had a different provider as the other was no longer there. This check up was a joke, completely incompetent!! She was 15m late coming in to see me, DID NOT wash her hands, asked if I had any areas of concern which I showed her, she quickly looked and not even with her special magnifier. That was all she checked!! She was more concerned about any "rough spots/areas" on my face, which I had none, as she was trying to sell these services and concentrated on that as she kept saying, "if you notice any or just decide" to make an appointment. I am a RN and have worked in surgery for 25+ years and this was the biggest joke of an appointment and the provider. It is obvious she was there for one reason, to sell their other services which are not covered by insurance and paid 100% by the patient. I highly recommend to not use this facility for true preventative skin care! read more

my doctor gave me a referral for this place. too bad i couldnt even make an appointment cause nobody answered all 3 times that i called. i did call during their open hours. how am i supposed to get treated if the damn place wont even pick up the damn phone read more

I had 3 appointments here and for all three, I was kept waiting far longer than a patient ever should be (even considering typical long wait times at doctors offices). My last appointment was scheduled for an hour and a half earlier than when the doctor arrived. I barely got an apology and no explanation for this recurring problem. And when my appointment finally came, I was hardly examined and never once sat on the patient table. It literally lasted 5 minutes in what could have easily been a quick hello in the hallway. I've been going to different doctors and dermatologists for most of my life and I wouldn't recommend this place unless you have ample time to waste. read more

This was my first Botox procedure, and I knew that I had to see Dr. Kelleher. I heard he was simply the best, and that definitely proved to be true. I was extremely comfortable at my appointment and Dr. Kelleher answered and explained all my questions. My results are awesome! They look natural and I look and feel a lot younger! I will absolutely be back for more, no doubt. read more