Did a tour about 3 weeks ago , was unsure if my dog would be allowed because of his breed. I was…read moreinstructed to fill out my information on Pet Screening which I had several problems with after being told it was a quick process. (Instructions were not very clear). I called maybe 2 days later asking for an update , the answer was always "We are going to call back". I didn't receive a call back, we had to keep calling. After 2 weeks went by I decided to drive up to the apartments @ 1pm for quicker and more accurate update. Upon my arrival before I could say anything I was told "Unfortunately, he is a high risk .." "I was suppose to call yesterday but ... a lot is going on". I feel like our moving process was definitely pushed back from waiting on an answer that had already been answered but just wasn't brought to our attention. I feel like as a "Future Resident" I was not prioritized that way. I understand the workers may have a lot going on but so do we , I mean I would hate to be homeless. After having to call multiple times & getting the same run-around I felt unwanted. Which is fine but I rather them be honest than give my hopes up.

I am extremely disappointed with the experience I've had under the new management. I have now gone…read more7 days without air conditioning with temperatures well over 90°F. While I understand that maintenance issues can happen, what has been most upsetting is the complete lack of empathy, professionalism, and customer service from the office staff. Every time I have tried to express my concerns, the manager, Maribel, has been rude and unprofessional. When speaking with residents, she often doesn't even make eye contact, making you feel as though your concerns don't matter. When I went to the office last week to ask for an update on my A/C, Alondra was dismissive, rude, and simply told me that I "had to deal with it." The following day, when I returned to the office, the two women spent the entire time laughing while I was in there. It was incredibly frustrating and disrespectful. This isn't the first issue I've experienced. My car has been broken into.However, the way this A/C situation has been handled has been the most disappointing part of living here. This is actually a great apartment complex with a lot of potential, but the current level of customer service is unacceptable. I hope ownership takes these concerns seriously and considers placing people in the office who demonstrate professionalism, empathy, and respect for the residents they serve.

I asked for a change of blinds and Luis came the same day and in few minutes work was done! Thank…read moreyou Luis.

I've had a great experience living at IMT Woodland Meadows, The property is well-maintained, quiet,…read moreand secure. Maintenance requests are handled quickly, and the staff is friendly and professional. The location is convenient, with nearby shops, restaurants, and public transportation. Amenities like the gym and pool are clean and rarely overcrowded. Overall, it's been a comfortable and hassle-free place to live. Plus there pond is stacked with bass when in season

Move in was very smooth, process took about a week which was fast to me as a first time mover. I…read moreonly recommend they fix their water fountain in the dog park, but besides that the community is very peaceful. Mercedes, James & Leslie from the office have been great help so far. We look forward to calling this place home for hopefully a long time!

Great place to call home. Before leaving due to a health crisis I called this home for almost 7…read moreyrs. Quiet place to live

Love my apartment, the staff is absolutely friendly and helpful…read more apartment is so spacious and decor is so luxurious

I would not recommend this place...The ONLY person in the office you CAN trust to tell you the…read moretruth and stay by their word is Nate he is amazing. other than that you will be told multiple different things by Kat,Alison,and Valery. To be a little more transparent I waited a year to actually move in waited for a unit that from what I was told by Valery and another leasing agent that's no longer there had 24 hour pool access finally that day came there was one avalible. Then the day of signing the lease I validated with Valery and the other lady leasing agent and just to be sure Asst manager Alison came over and I spoke about the reason I waited and specifically stated the 24 hour pool access Alison reply was "oh yeah yeah" (which as I come to find out she will say when she has no intention on actually listening to what your saying). Well a few weeks after I move in I find out from the manager Katherine or as I refer to as Kat that even though I have pool access it's not 24 hours (the lock the entrance gates at 9pm but even with those locked my gate on my porch opens into the pool area which my gate is not locked) then one day about a week of me trying to have a deeper conversation Kay walks up to me in the office while her boss is in her office and in a quieter tone tells me directly "you can go in there and if no body says anything then your fine but if someone one says anything" (I found that as a sneaky little side deal so I never entered the pool area after the gates were locked) then she reverts months later and states it's the fair housing act so u can't. I felt if she would of offered me the opportunity at the beginning to switch units that I wouldn't be paying the extra for "pool access" then I would of been happy with that. But nope if I transferred to another unit it would of been $300 transfer fee. And to go with that theme recently our pool was closed for renovation which really as there email said to us they failed inspection. So since I couldn't even access the pool during pool hours (the extra I'm paying for "pool access") you would think they would credit or remove that extra off every unit that's paying that extra fee... but nope paying for something I couldn't even use. Recently my renewal time has came up and there was a conversation that was taken right in the office for all to hear and I was told if I renew my rent stays the same except for the amenity fee. But I got my new lease and the rent was actually higher so once again not sticking to their word. I won't be renewing as fool me once shame on me but that's not happening a second time.....There are a lot more concerns but I will be emailing that to everyone up the corporate ladder as those emails are public as I found.

My wife and I downsized from a house to an apartment. We moved in on Valentine's Day. Jeron in the…read moreleasing office is awesome!!! He is right on top of everything and has the greatest attitude!! The maintenance team is fast, friendly and efficient. They try to answer/finish service calls the same day. The grounds are kept up very nicely. We do have an issue with our above neighbors with their kids running, jumping, and stomping around though. Last night they were going until 1 am!!! Totally unacceptable and I WILL be speaking with the office about it. I have already spoken with the neighbor to no avail. Overall, after 4 months, the noisy neighbor is the only issue. The owners brought back the FLEX option, there is also FETCH for safe/secure package delivery. The amenities are great as well. We also pay for one reserved spot so that is nice too. I think it is $40/month; well worth it. Tel them Dana Simpson sent you!!! They have a referral program for $$$$!!!

I was scheduled for a tour at 11:30 but I had time to come in earlier and I called and they said…read morecome right in you're welcome!! So I came in expecting them to be snobby since I changed times, but that was not the case I was greeted by a man named Jeron. He made me feel like I could talk for hours about this place. It's a very very nice and well kept complex. I was not sure what I was looking for but he helped me with my options. He walked me through the pool and hangout area which was pretty dang awesome. Then we got on a golf cart and he showed me all around the place. Everyone's Patio looks well kept too. Well kept place = Healthy Environment. He guided me up the stairs to view the apartment I was looking at. I love how they have a fan in the living room at bedroom. Also that they have the same color of lights in the complex. Everything is very clean and up to date. I am very very sold on living here in January. Expect a call from me!!! Thanks again!

Office staff is really helpful and friendly. I love the salt water pool and the gym! This place is…read moreamazing.

I moved apartments, to a different building and my experience has improved drastically. Management…read morehas been very helpful with accommodating to improve this complex over the years. The two story, 1 bedroom layout is built great and there are no sound complaints with this layout - I recommend second story layouts.

We were actually great and had rave reviews about our complex when we first moved here. We have new…read moremanagement and it seems like stuff has just gone down hill. Maintenance has started to take longer to fix our requests after 2 years of being here. We paid extra for a set of stainless steel appliances that they assured would be installed on the day my finance took off for this to be done. THEY NEVER CAME. And we had been calling them periodically throughout the day and were assured IT WOULD BE TAKEN CARE OF... But apparently he took the day off FOR NOTHING. They knew my fiancé took the day off to be ready for the installation and again still assured him it would be done. HE TOOK THW DAY OFF FOR NOTHING. WE KEOT CALLING ANS THE OFFICE SAID WE WERE CONFIRMED NO MATTER WHAT... we still are waiting on the stainless steal appliances. Oh shoot and just throwing this in there, our AC is about useless - see pictures

So far my experience with this apartment complex has been great! Marco especially answers all…read morequestions without hesitation. Alicia has also helped a lot! By far the most informative leasing agents I've come across.

I currently reside at The Mark Apartments in Spring, and I wholeheartedly recommend this community…read more From the outset, the staff demonstrated exceptional professionalism and hospitality, making me feel genuinely welcome. Their accommodating nature and readiness to assist with any inquiries or maintenance requests reflect a commitment to resident satisfaction that is truly commendable. One of the standout features of The Mark Apartments is the strong sense of community. The residents are a remarkable group, fostering a warm and inviting atmosphere. Regular social events provide excellent opportunities for residents to connect and build meaningful relationships, creating an environment that feels more like a family than simply a place to live. In summary, The Mark Apartments is not merely a residence; it is a vibrant community characterized by outstanding staff and wonderful neighbors. For anyone seeking a supportive and welcoming living environment, I highly recommend considering The Mark Apartments. I currently reside at The Mark Apartments in Spring, and I wholeheartedly recommend this community. From the outset, the staff demonstrated exceptional professionalism and hospitality, making me feel genuinely welcome. Their accommodating nature and readiness to assist with any inquiries or maintenance requests reflect a commitment to resident satisfaction that is truly commendable. One of the standout features of The Mark Apartments is the strong sense of community. The residents are a remarkable group, fostering a warm and inviting atmosphere. Regular social events provide excellent opportunities for residents to connect and build meaningful relationships, creating an environment that feels more like a family than simply a place to live. In summary, The Mark Apartments is not merely a residence; it is a vibrant community characterized by outstanding staff and wonderful neighbors. For anyone seeking a supportive and welcoming living environment, I highly recommend considering The Mark Apartments.

The outside makes it worth the price. Especially during events I don't think any other apartments…read moreare comparing to this one. Real luxury here at city place.