My wife and I downsized from a house to an apartment. We moved in on Valentine's Day. Jeron in the…read moreleasing office is awesome!!! He is right on top of everything and has the greatest attitude!! The maintenance team is fast, friendly and efficient. They try to answer/finish service calls the same day. The grounds are kept up very nicely. We do have an issue with our above neighbors with their kids running, jumping, and stomping around though. Last night they were going until 1 am!!! Totally unacceptable and I WILL be speaking with the office about it. I have already spoken with the neighbor to no avail. Overall, after 4 months, the noisy neighbor is the only issue. The owners brought back the FLEX option, there is also FETCH for safe/secure package delivery. The amenities are great as well. We also pay for one reserved spot so that is nice too. I think it is $40/month; well worth it. Tel them Dana Simpson sent you!!! They have a referral program for $$$$!!!

I was scheduled for a tour at 11:30 but I had time to come in earlier and I called and they said…read morecome right in you're welcome!! So I came in expecting them to be snobby since I changed times, but that was not the case I was greeted by a man named Jeron. He made me feel like I could talk for hours about this place. It's a very very nice and well kept complex. I was not sure what I was looking for but he helped me with my options. He walked me through the pool and hangout area which was pretty dang awesome. Then we got on a golf cart and he showed me all around the place. Everyone's Patio looks well kept too. Well kept place = Healthy Environment. He guided me up the stairs to view the apartment I was looking at. I love how they have a fan in the living room at bedroom. Also that they have the same color of lights in the complex. Everything is very clean and up to date. I am very very sold on living here in January. Expect a call from me!!! Thanks again!

Office staff is really helpful and friendly. I love the salt water pool and the gym! This place is…read moreamazing.

I moved apartments, to a different building and my experience has improved drastically. Management…read morehas been very helpful with accommodating to improve this complex over the years. The two story, 1 bedroom layout is built great and there are no sound complaints with this layout - I recommend second story layouts.

The property is absolutely gorgeous. And well kept. The front office staff are absolutely nice and…read morewell respectable.

Zero stars if I could. This is, without a doubt, the worst apartment complex I have ever lived in…read more My experience at Virtuo Spring has been one disappointment after another. I paid over $2,300 a month for a one-bedroom apartment, expecting a luxury living experience. Instead, I dealt with poor management, unresolved maintenance issues, excessive fees, and what I believe was dishonest treatment. One of the most upsetting incidents involved my Ring door camera. During a maintenance visit, my camera disappeared from my door. I have video footage documenting the camera before it went missing. When I asked management about it, I was told that maintenance said they had thrown it away. I could not understand why anyone would dispose of property that did not belong to them. When I requested the maintenance employee's first and last name, I was repeatedly given the runaround. It wasn't until I said I would be filing a police report that they became willing to provide the information. The pest problem is terrible. Residents are charged extra for pest control, yet I continued to deal with bugs and spiders throughout my time there. Paying additional fees for an exterminator that does not resolve the problem is unacceptable. Don't expect maintenance requests to be handled promptly. Many issues were left unresolved until after I moved out. The so-called "luxury" amenities are frequently out of service, including the electronic keypad locks on apartment doors. On one occasion, when the keypad failed and I needed help getting into my apartment, I was told that being locked out of my own home was not considered an emergency and that I would have to wait until business hours. Move-out was another nightmare. Be prepared to receive an invoice for what feels like half of your monthly rent in additional charges. Even if you pay for professional cleaning, you may still receive a significant cleaning fee. I was also charged a "smoking" fee despite never smoking in the apartment apparently, simply using candles can result in that charge. Keep in kind during my lease we all received a letter saying that someone was smoking in the building and car and that if it continued EVERYONES rent would go up. To make matters worse, I paid my final month's rent through the resident portal before moving out, yet that same rent payment appeared again on my move-out invoice. When I called to have the error corrected, I was given the runaround and had difficulty speaking directly with the property manager. Communication throughout my lease was consistently poor. There was rarely anyone available in the office when residents had concerns, and it often took days to receive a response. I also felt misled during the leasing process by an employee who later left the company. After I moved in, I was told there was nothing management could do about the situation and that I could not get out of my lease. For the amount of money I paid, I expected professionalism, honesty, and basic customer service. Instead, I experienced poor communication, excessive fees, unresolved maintenance problems, unreliable amenities, and an overall lack of accountability. I would strongly encourage anyone considering Virtuo Spring to thoroughly research recent reviews before signing a lease. Based on my experience, I would never recommend living here.

This is the kind of place that begs you for a 5 star review before you move in. The water here…read moreliterally stinks. When I moved in they did not even clean the carpet from the people before me, I had to hire a company to do so. The ac unit is extremely outdated and gross. All my faucets and appliances are old/rusty. I've been accused of having a dog and they tried to charge me. (my 7 year old daughter playing and the apartment worker that lives below me said they "know" I have a dog) LOL I even got accused of not having renters insurance when I never had a gap in coverage, they charged me $50 for literally nothing but a lie on their end. They'll try to get you with the old "first month free". I deeply regret my decision.

Cindy is awesome and very easy to work with Very…read moreprofessional and knowledgeable. I highly recommend her and the staff

First I want to say that the apartments are very nice and spacious. I love their attention to…read moredetail and the little lake/dog park is very nice and calming for morning walks. I have had very good experience with the office staff. I have found them to always be helpful and with warm smile and hello. The apartments are kept up very well. The management keeps us abreast of all the fun activities in the area. So let's clarify the misconception and perceptions because this place rocks!! The loss of power during the summer that affected a large radius in the surrounding area not just Olympus nor was it managements fault we lost power. the noise level that someone wrote about was during the summer when some neighbors had parties around the pool. You can barbeque around the pool and people were having a good time. The noise level was a little high but that is not managements fault. Now that it is fall and much cooler very quiet. This apartment is very pet friendly which is great. Someone mentioned poop infested. Well that is the nasty neighbors that don't pick up behind their pets. Again not the fault of management. They have signs around the area reminding pet owners to pick up behind their pets. there are pet disposal sights and free bags all around the complex. So why people don't use it is beyond me. There are property care takers that walk around picking up behind these inconsiderate neighbors. This is not the fault of management to have to police grown people. For the most part it is peaceful as far as apartment living goes. I can hear my neighbors above me and the occasional dog barking but I have a dog and don't mind the noise. Remember it is apartment living there is some give and take it won't always be perfect. Security is very good. I do feel safe and secure. I made a lot of good friends and I am enjoying my time at Olympus!.

The apartments are very nice and the pool appears clean and refreshing. Would recommend for someone…read morewho wants to live close to the amenities that a big city offers

I highly encourage anyone looking for an apartment complex to avoid the Retreat at the Woodlands…read more After you move out, they will bill you for numerous absurd charges that are clearly meant for routine maintenance. They will take your security deposit and insist you pay hundreds of dollars to prep the apartment for the next tenants. They clearly intend to take advantage of renters.

Enjoy the nice amenities and the prompt maintenance while you can. When it's time to move out, they…read morecan set their sights on you bill you for hundreds of dollars for whatever they want to make up out of thin air.

We've lived here for several years, and management has steadily gone downhill. Maintenance issues…read moreeither take forever to address or never actually get resolved. We've been dealing with an ongoing fly infestation for months, and despite multiple complaints, nothing meaningful has been done to fix the root cause. The property itself is poorly maintained. Spider webs, ants, and general cleanliness issues are common throughout the complex. Reserved parking enforcement is practically nonexistent, and management rarely follows through when issues are reported. Communication is also terrible. It's extremely difficult to get clear answers or timely updates from the office, and residents are often left feeling ignored. It's frustrating because this place had potential at one point, but the current management team seems completely disconnected from residents' concerns. The only manager who ever seemed to genuinely care and help residents was Sarah. For the price you pay, the level of service and upkeep is unacceptable. I would strongly recommend looking at other options before signing a lease here.

I've been going back and forth on whether or not to write this review because I genuinely try to…read moregive places the benefit of the doubt. I know property management isn't easy, and I know things slip through the cracks sometimes. But at a certain point, you have to call it what it is, and what this is, is a property that collects rent like clockwork but treats maintenance like it's optional. Let me paint you a picture of what a normal evening looks like in my apartment. I come home, I cook dinner, and within minutes there are flies everywhere. Not the occasional fly that sneaks in when you open the door, I'm talking multiple flies that are just permanently living in my unit rent-free. They're on my food, they're buzzing around my face while I'm trying to relax, they're in my bathroom. It's disgusting. And I'm someone who keeps a clean home. My kitchen is wiped down daily, trash goes out immediately, dishes never sit in the sink. So don't tell me this is a "me" problem. But the flies are honestly just the tip of the iceberg. I've seen roaches. I've seen bugs I had to Google just to identify. Things crawling along the walls at night, near the windows, around the baseboards. I've spent my own money on traps, sprays, and every home remedy the internet could offer me. None of it makes a lasting difference because this isn't an isolated issue it's structural. It's a building problem being ignored at the management level. And that's really the core of this review the management. Because bugs happen. Pests happen. That alone wouldn't make me write a review like this. What pushed me over the edge is the absolute indifference from the people running this place. I have submitted request after request after request. I have physically walked into the leasing office and explained the situation to someone's face. Every single time I get the same rehearsed response "We'll get someone on it," "Thanks for letting us know," "We take this seriously." But nothing ever changes. Not a single time has someone followed up with me. Not once has a pest control tech knocked on my door. The requests just disappear into a black hole. It honestly makes you feel invisible. You're paying thousands of dollars a month to live somewhere, and you can't even get a basic response to a health and sanitation concern. It's not like I'm asking for a renovation I'm asking for someone to come spray for bugs. That's the bare minimum of property maintenance, and they can't even get that right. What really frustrates me is that this place markets itself as something premium. The website looks great. The leasing agents are friendly when they're trying to get you to sign. The tour hits all the right notes. But once you're locked into that lease, the energy completely shifts. You go from being a valued prospect to being an inconvenience. And that's a terrible feeling when you're paying this much to live somewhere. I've started looking into my rights as a tenant because at this point, I don't trust management to fix anything on their own. The fact that it's come to that should tell you everything you need to know. I shouldn't have to research Texas tenant law just to get someone to address a bug infestation in my apartment. To anyone reading this please take these reviews seriously. I wish I had. I saw a few negative ones before I moved in and brushed them off. I figured every complex has a couple of unhappy people. But now I get it. These reviews aren't from difficult tenants. They're from normal people who are fed up with paying for a standard of living they're not receiving. Don't make the same mistake I did.

Very friendly staff and they make sure your needs are met and that they answer all of your…read morequestions. I think I chose a great property for my daughter to live at. LaTanya B.

The parking here can be horrendous after hours (4:30 pm). This is the second time this resident has…read moretaken it upon himself to park in the hazardous zone and nothing has been done about it. SEND HELP or a TOW TRUCK, maybe....? The hot tub is pretty cold and not reminiscent of a HOT tub at all...(there's no way to change the heat in the pool area)