I have had accounts with Bank of America for over 5 years including mortgage, credit cards,…read morechecking and savings accounts but I have never been in to a physical location. Who does that anymore? Everything is online. Unfortunately my husband was told the bank would be unable to add me to his accounts over the phone or online, so we had to go to a branch on a Saturday (yesterday) to update the information. When we walked in, there were probably a dozen people in line and the bank seemed very busy, but the Relationship Manager Veronica came right over to us and asked us if she could help. When my husband explained what we needed she sat us down at her desk and began helping us immediately. She was very friendly and explained that she had to update a lot of information because we had never been in to a branch before. We understood and waited patiently and had a nice chat. She was great! Veronica gets 5 stars! It probably took 20 minutes to get our accounts merged and get me an ATM card which I think was very reasonable. I would probably have been on the phone with customer service longer than that to get anything done. My husband and I were both smiling....until...she told us that the manager "likes to meet everyone." The manager walked over and greeted us both and, I wanted to type "shook our hands" but what he did was put his hand out and touch my hand gently. I believe his name was Ikram. He explained we would be getting a survey and asked about Veronicas service and stated that anything less than a "10" on the survey was unacceptable. I don't know if he was trying to be deliberately obtuse or condescending, but he was very off putting and ruined what would have been a 5 star visit. I wanted to take off two stars for the ridiculous way he spoke to us but Veronica doesn't deserve that. When I saw the 1.5 star rating for this branch I was surprised but if the manager insists on talking to clients like they are subordinates, then I can see why the rating is low. If I had to go to a physical branch again, I would definitely stop here, but I would ask to skip the instructional meeting with a supervisor. Both my husband and I completed the surveys and gave Veronica the 10/10 she deserves but I hope to get a survey on the manager in the future, so that I may voice my opinions on him!

I've been coming here for a few years now and I'm always treated with respect. I originally came in…read morebecause my Dad had been coming to do his banking here and opening up the occasional CD account. I met Gill during a visit while attending Dads account and he helped me start my own CD at an exceptionally good rate at that time. He actually remembered my Dad. I have returned to renew my CD here and each time I'm attended to quickly and respectfully. I also enjoy the ease of their online bill pay, easy to learn and use. Gill, as well as the whole team there seems to want to bend over backwards to accomplish my tasks. I will continue to return to this bank in the future.

As a small business we have been with BAC for 25yrs. With COVID we, as other faced financial…read moredifficulties Zach and his team were beyond companionate with our situation, helped with PPP loan, connected with us every step! AMAZING people! They never have let us down - companies are defined who they truly in bad times BAC and there staff I can't Thank you enough!

Very helpful, always friendly. Best customer service for our business that we have had yet in over…read more60 years. Online accounting security goes the extra mile, loan officers are the best around.

In my experience, the in-person customer service at F&M, both the main office plus the branches, is…read moreabsolutely tops. When I walk in there for help with any sort of issue, major or minor, the reception is always cordial and the assistance is as thorough as humanly possible. Couldn't be better. So much for the in-person experience. Calling for help on the phone is another matter. To keep this brief, just save yourself the frustration and go to the nearest branch instead. You'll save time and keep your blood pressure low. If you've ever tried to call Comcast or AT&T for phone support, you get the idea. Sadly, the same appears to be true with their online banking service. Their motto is "..where banking is easy." Not online. Again, for the sake of brevity, consider another bank if online service is important to you. I have extensive online experience at 3 other banks, all of which are very user-friendly with no loss of security. F&M should open an account at one of them and see how it should be done. Bottom line: best place in the region for bank services face-to-face. Not so much otherwise.

Horrible online services. If you don't log in at least once a month they cancel your online ID and…read morepassword. Constantly getting locked out of our accounts. Haven't used the ATM yet, but I assume I will have the same difficulties. Long waits or no service on weekends for phone help also. Then if they do agree to help, it will take at least a day and a half to get anything done to fix the issue. Very poor practices. However, when we go into the bank, the service is very good. It is their online practices that give me fits!

I love this location. All the employees are amazing and always willing to help. I always go in and…read morevisit Basir at the branch and he is always going out of his way to help me. Thank you

I have had multiple experiences with this bank over the years and the majority of them have been…read morenegative. I opened a teen account for my son years back and when it came time to close the account, they kept refusing. I went inside in person because I assumed there was some sort of miscommunication and they still refused to let me close the account. I took out all the money and they said they wanted to keep it open "in case he ever changed his mind". I had been there for over an hour and had tried multiple times to close it online and I just couldn't waste any more time. I honestly should have reported them for fraud at that time but I still had another account there. Looking back, it was probably a part of the fake-accounts scandal they were found guilty of. Another time I was having an issue with my account, I went in to talk to someone and the only reason I am not giving one star was that they were prioritizing non-english speaking customers, meaning that although I was waiting first, they took another woman before me because she did not speak English and the agent that opened up was bilingual. I am not complaining about that, I actually thought that was very thoughtful and that's why they get an extra star. Overall this is definitely a 1 star bank but at least this branch cares about vulnerable customers. I recently got a credit card from this location and I have had it less than a month but they freeze my card after every two transactions so I just cancelled the card but it was a nightmare. I should have known better and will never do business with this bank again. I recommend you don't either.

I did part-time work in the Lodi area for someone whose business checking was with F&M. I used to…read morecash my checks at the now closed Cherokee Lane branch, where, after cashing my checks there after a while, I was treated as a valued customer, ANYWAY! So, yeah, I opened an account with them "banking as good as it gets" not just their motto, but their actions. Free checking! No minimum balance or direct deposit requirements, believe it or not! While my tellers from Cherokee Lane went to Pine Street, I feel just at home at the branch on West Kettleman.

My favorite bank to go to. Every one is very nice and helpful. I've been banking with them for…read moreabout 8 years and love them. This is my favorite branch in Lodi.

I went to F&M Bank and unfortunately had the worst customer service experience. As a USAA customer,…read moreI don't have the luxury of walking into my own branch to pull out money, so I rely on other banks when I need to withdraw a large amount. After leaving that experience upset, I went to Bank of Stockton on my way to see my mom, who is currently fighting cancer. When I explained my situation to Karen, she was incredibly helpful, kind, and efficient. The transaction was quick and easy, but more importantly, she treated me with compassion and respect. After being treated so poorly at the previous bank, it truly meant a lot to be welcomed with care and professionalism. Thank you, Karen, for making such a difference in my day. In hard times, kindness goes a long way, and I am grateful for the way you listened and helped me.

REDEMPTION--I am delighted to change my review of Bank Of Stockton. Bank of Stockton has stepped…read moreup and corrected the error. I would imagine some policies have been put in place so that this doesn't happen again. I am changing my review to a 4 and not a 5 because this error should never have occurred Bank of Stockton as a whole is just awful Taking deposits meant for one account and incorrectly depositing them. Then they say Oops oh well, can't help you. Geeze I never thought a small local Bank could be as bad as Wells Fargo but Bank of Stockton has proven that they are no better than the big banks.

There used to be more good looking women on staff and I wish there were MFCU ATMs outside of Lodi,…read morebut I still say five stars for being a no bailout local credit union. Their hours are pretty much the same inconvenient bank hours every other non-grocery store bank has so I can't knock them for it. The service has always been great and responsive. Even back in the days when I used to bring in like $200 to $300 in tip money singles that the tellers would have to count out, they were cool. I haven't ever had a random WTF charge other people complain about at their banks.

The ATMs are always down and the supervisors/managers are rude and do not help customers who have…read morebeen with them for 20+ years. Find another more convenient bank if your in the market. I use to enjoy the localness of this bank but they have really gone down hill and are very disappointing.

I've had positive experiences with the tellers they are kind and help answer my questions…read more Especially Anahi, she had assisted me several times and it's always been prompt and a positive experience. Today, I needed to withdraw crisps bills for Vietnamese New Years. I'm glad they had the various bills including 2's. She kindly took the time to hand pick the nicer, new bills for me - it's important cultural wise to my family and I. She also offered me red envelopes, which is a huge plus, because I ran out. Good job to this chase branch.

I have never had so many problems with a bank before. Ever. I'm closing all my business and…read morepersonal accounts and will never do business with them again. I waited 2 hours inside the bank just trying to change an error they made, it should have been done in minutes instead took hours. Only to find out later in the day absolutely nothing changed and I have to go back in the bank again!!! I urge you all to not do any business with them. Totally Incompetent. Not just the employees but their online system is horrible that even an over the phone employee acknowledged it saying they are always having issues. This is just one of many dealings I've had with them that just never seem to get fixed. It's laughable and unbelievable at the same time. You've been "officially" warned. Why waist your time now and in the future when there's so many other options.

They are a great bank! Every time I call with a question. They always get me an answer and very…read morehelpful! Hard to find these days!

I love this bank! The best service I have ever received from a bank. Reasonable fees, outstanding…read morestaff, comfortable environement, easy accessability. Can't say how much I like this bank, strongly encourage all to check it out!

Not Happy- I will update when I see an improvement- Someone already responded to this review- I've…read morere-worded it and I'm hoping things just get better, overall- It's hard these days for business' and for customers alike. I just wanted my credit union to be there for me when I've been depositing my automatic payments to them for the past 27 years! My credit score isn't great- but 5 years ago it was worse and the FCCU, stood by me, that's how I was able to get an improved credit rating( by a credit union that was supportive. This Valley Strong, seems to be doing the least. As I said above: I will update when I see an improvement.

VSCU is one of the best Credit Unions to be a member of. Customer Service is incredible.read more