When I picked up my eight-year old carpet from Classic Carpet I was amazed. It looked in new…read morecondition. The depth of pile was restored and it was so clean! Highly recommended.

I would not recommend Classic Care Carpet Services based on our experience…read more My grandmother brought in a very expensive Turkish runner to be professionally cleaned. When it was returned, the red dye had bled into the white areas of the pattern and the previously white fringe had turned pink. I personally dropped the rug off and can confirm that it did not look like this when it was brought in for cleaning. What was almost as disappointing as the damage was how the situation was handled afterward. When my grandmother called to discuss what had happened, she was spoken over and yelled at, and was told the rug had arrived that way. It had not. He eventually agreed to have us bring the rug back so he could look at it. I returned it myself. At first, he claimed he couldn't see the problem. When I pointed out the discoloration, he became loud, defensive and argumentative, repeatedly insisting that the rug had already been like that. I explained that it wasn't my rug and that I was simply dropping it off on my grandmother's behalf, but that I had been the person who originally brought it in and knew what condition it had been in. Instead of simply addressing the concern, I was given a lengthy explanation about how many rugs he cleans and how highly regarded his work is. None of that changed the condition of my grandmother's rug. We left the rug with him to see if anything could be done. He later told my grandmother that it could not be corrected and agreed to refund the cleaning charge. When I returned to collect the rug, he handed me the refund cheque and then told me he would "advise my grandmother not to cash it," although he was giving it to me as an act of good faith. I found that comment incredibly inappropriate. Mistakes can happen in any business. What matters is how a company responds when they do. In this case, an expensive rug was returned damaged, the damage could not be corrected, and rather than being treated with courtesy and concern, both my grandmother and I were met with defensiveness and an unnecessarily aggressive attitude. A refund of the cleaning fee does not compensate for the damage to the rug, and the way the situation was handled made an already disappointing experience considerably worse. Based on our experience, I cannot recommend this company.

Great job. Had them in today to clean 2 area rugs. Price was great. Only took 1hr to do job. Very…read morefriendly. They even cleaned a small coffee stain in tv room for free!

I had some stains that 2 other carpet cleaners couldn't get out. Allstate managed to remove the…read morestains and they never came back.

"Al is exceptionally meticulous and professional. He cleaned all of my couches and carpeted floors…read morethoroughly and in a very timely manner. His pricing is highly reasonable as well. I will definitely hire his services again in the future."

From the owner: When you're trying to clean your carpets and the Dirt Devil just isn't doing the trick, call the…read moreIICRC certified technicians at Elite Carpet Cleaning and Restoration. Based in Nanaimo, we treat odors and clean carpets, upholstery, rugs, air ducts, dryer vents, tile, grout and more for residential and commercial clients. We also specialize in flood restoration. We are a bonded and insured company that utilizes a pet-safe products and a powerful truck mount to get the job done right efficiently and correctly. Call us today to schedule a consultation, and we your carpets looking fresh and clean.

I booked Van-Isle Carpet Cleaning when we moved out of our rental house as they were competitively…read morepriced and came highly recommended. Allan arrived on time, was very pleasant to deal with, and he did a great job on the carpets. I would definitely hire them again!

The company responded quite quickly to my comments and came back again to try to remove the urine…read morestain. I think the lesson here is not to buy wool carpets because although they are lovely, they are difficult to clean. The company cares about their customers and doing a good job and I would use them again.

Terrible job. Carpets are still visibly dirty despite being new. 2 years old. Did not stand behind…read morehis written guarantee. Did not even want to come and relook at them. Only wanted to make sure I new how to pay him when we spoke on the phone. Would not recommend or use again

The new owner of Lee's Nanaimo Carpet Cleaning company goes above and beyond expectations. He…read moreanswered all our questions, provided an honest online quote, showed up on time and did an amazing job on our carpets. He wore booties and used these corner protectors that assured me that he cared about our personal belongings. They even take on the spot debit!! Great service and will recommend this company to everyone who is in need of carpet cleaning services.

I requested a quote on getting a dryer vent, 2 bathroom fan vents, a stove vent as well as cleaning…read moreof 3 area rugs. The appointment was made. We waited for the service person to show up, and 15 minutes after the latest time of their arrival, I found a message on my cell phone saying they were at the door, but I wasn't home and would I like to reschedule. They didn't ring the bell (which is really loud) or knock on the door. When I contacted the business, the girl that answered the phone apparently needs to take the "good host program". She didn't apologize, she was rude and told me I had ruined her day. I wouldn't consider using their services. The first thing out of her mouth should have been an apology, not an attack.

I had a vacation rental company that I've just recently sold. Sani-Tech was my 'go-to'…read morecarpet/furniture cleaning company for the properties I managed. I wouldn't hesitate to recommend them to anyone who needs this type of service. They are not only extremely good at the cleaning aspect, they are very professional, friendly, dependable and flexible with any scheduling issues. Even though I no longer have my company, I will continue to use them for our personal home and our vacation home. Thank you for your excellent service! Sandy Stirling (former owner of Make a Memory Vacation Rentals)