I was treated for severe neck pain. The therapists carefully worked with me, resulting in reduced…read morepain and increased range of neck motion. My questions were answered, I was encouraged and I left with confidence that I could safely resume activities.

I had a concussion on October 15, 2023 and had severe balance issues as a result. I was treated by…read morethree different therapists at Megan Mullin Physical Therapy. They were all wonderful, they assessed my problem and developed a comprehensive treatment plan for me. Their professionalism and the clarity in their explanations of the various exercises were impressive. I recommend them without any hesitation.

She is a miracle worker, the absolute best for working on a painful frozen shoulder & regaining…read morestrength & movement! I'm forever grateful!!!

This is a review only of the urgent care center here. Once I had a 5 star experience, the next…read moretime a 1 star one. So 3 stars. The first time I stepped on a nail. Went right through my Croc shoe and deep into my foot. Hurt ALOT. and the nail was rusty, of course. I came in with the nail and was promptly taken care of. They even called my dr in NYC to confirm i had tetanus shots recently for a trip overseas. The second time was a few years later. They left me in a treatment room, freezing I might add, for 45 min. I finally went and asked what was going on. I think they forgot about me. And it wasn't a busy place at that moment. When the dr came in it was a very cursory exam and I left feeling no confidence in it at all. If I find myself in urgent need in the area id go there, but I'll follow up with a dr I know ASAP as well.

I have been going to Crystal Run (now owned by Optum) doctors for about 4 years after moving…read moreupstate from NYC. My experience over many visits and communications over those 4 years: 1. They have some good individual doctors. Others are not. This review is not about any particular doctor, but about their administrative functions and billing practices. 2. All calls go through a central number. You can never speak with a doctor directly. You can only leave a message and someone other than the doctor calls you back. Calls back are mostly prompt. 3. Their billing rates are very high -- higher than most of my better qualified NYC doctors. For those paying cash or with a high deductible policy, you've been warned. You are better off getting a procedure done for cash by a reputable Manhattan provider -- you will save money and get the same or better care. Shop around. Getting an estimate from them is like pulling teeth. They also don't stick to their estimates. Your final bill could be more than double what they have estimated for a routine procedure/test. A second estimate with an absurdly higher amount is given to you right before you have a procedure/test, so that you feel you must accept the higher estimate in order to go through with your procedure/test without delay. 4. There is no accountability if there is a problem. Anyone you call with a problem just takes a message and says they can't help you themselves. The robot on here called Crystal R. looks good, but it's my experience is that nobody at Crystal Run will take your complaint and investigate and address it. Good luck getting through to anyone who actually helps you. You cannot even call the office of any particular doctor directly to get help from an assistant. It's always a game of call the main number, leave a message, an assistant calls back. This is a very frustrating way of handling more complex situations that require multiple steps and calls. On the "plus" side, call wait times have gotten much better in the past year or two. 5. The wait times are too long for many appointments and for many tests. Many appointments are scheduled 3+ months in advance. If you need a test, you often first have to get an appointment with a doctor for a 5-minute very expensive consult, so between the doctor's appointment and the test appointment you can make only after seeing the doctor, you are waiting 6+ months for test results. 6. If you have an illness or injury, forget about going to your primary care physician. They won't see you fast enough. You will be told to go to their urgent care center, which will give you minimal care to get you out the door and will tell you to follow up with your primary care physician or a specialist. You will have two visits when you should have had one. 7. I have had outrageous instances of a doctor failing to take the necessary action to get a prescription approved by my insurance, or not doing it in a timely fashion, or failing to arrange for delivery to Crystal Run of an essential pre-surgery medication. All these situations were shrugged off by Crystal Run personnel. This never happened with my NYC doctors. 8. The doctor appointments are usually very short -- 10-15 minutes --and billed at $350-$475 per appointment. An allergy scratch test was recently billed at $980! 9. When Crystal Run doctors refer you to a specialist, they refer you only to another Crystal Run specialist, who may or may not be good. I discovered in a couple of instances that I had been referred to a non-doctor physician assistant without my consent or knowledge. The non-doctor physician assistants cost time and money. They never correctly diagnosed my condition or correctly determined a course of treatment and I still needed to see a licensed doctor to receive appropriate treatment. This is not necessarily a knock on the PA -- my condition tends to be more complex than average and I should have been referred only to a medical doctor for that reason alone. 10. Their patient portal has changed several times over 4 years and just does not work well. It's not worth the effort of figuring out how to do whatever the latest version demands when it will soon be replaced by yet another version. 11. If you check in online via a link sent to your phone for your appointment, you have to always fill out the same long form even if you filled it out 3x already that week. 12. If you fill out required online forms through your phone check-in, you do not have give the ability to save a copy of anything you have filled out or signed electronically, and you can't see the totality of what you have signed off on. You sign that you received a document but it not emailed or otherwise provided to you. You are, for the most part, signing blind. 13. In-office visit wait times are usually reasonable--generally under 30 min. Radiology at Rock Hill is good.

Comprehensive Physical Therapy- Honesdale, Pa. Post Rotator…read moreCuff Surgery PT- Selected CPT Honesdale as they had great reviews. Received excellent coordination from CPT with my surgeon prior to services. Initial contact with CPT, was exceptional, with clear explanation of what to expect in form of a personal plan of therapy(verbal, , written and online via app), a highly supportive, welcoming environment, easy to follow home exercises to support in office visits, great interactions with staff (fun, professional and supportive), regular feedback on progress, and adjustments of therapy with focus on results. And would you believe that physical therapy could actually be fun? it sure was, the staff were always pleasant, truly cared about progress and worked hard making that happen. Made solid improvement. What a great team of professionals. Couldn't have made a better choice. They are that good!!

Has a few things happen over the last few years that culminated my left arm/elbow being in extreme…read morepain. What I thought was arthritis turned out to be damage to my elbow, so my rheumatologist sent me here for treatment. I didn't realize how damaged it was until she got into massaging the area, which has been extremely painful, but I have noticed improvement. I was at 50% strength in my left hand to my right. The exercises have helped, and I am optimistic that recovery will be soon. If you need OT, this is the place to go

I just recently had my second lower back surgery and went to Ivy for PT for a foot drop issue due…read moreto nerve damage. My Neurosurgeon specifically wrote no lumbar or core PT on the order, and this was discussed with Matthew during my evaluation, so he gave me things to do at home to help my foot strength. A few days later during my 1st PT session with Matthew, he had me do core work, which was not the plan and was not approved by my doctor. Then about halfway through my appt. Daniel (who never introduced himself) came over and asked me to do more core work which I refused to do since my surgery was only 9 days ago at the time. He then had me put a tension band around my knees and asked me to do side steps. I asked, "how is this helping my drop foot" and Daniel asked me if I had hip surgery. This kid literally didn't even know why I was there and what type of surgery I had or what my issues were. To me that is very irresponsible for a physical therapist to be advising a patient when they don't even know what the issues are. Advocate for your health !!! I was contacted by Matthew to discuss my issues after he read this review and was told Daniel isn't even a licensed physical therapist.

These guys are awesome! They came highly recommended by a family member after working wonders for…read moremy nephew after a sports injury. The staff is so kind and friendly. I am happy to report that they have worked their magic on my injury as well! Impressed is an understatement!

Jordan in the Orthopedic Department is always so quick and efficient with all my paperwork. She is…read morevery pleasant and caring to work with! Audrey Kenney

Dr. Itingen is a caring and skilled gentleman! I am very grateful for the surgery he performed on…read moreme yesterday! But what makes me angry and embarrassed is that one of the assistants inside has an extremely bad attitude! She is rude and uncommunicative !! When I politely asked her to fill out the FMLA form (my brother's work leave application for taking care of me), she said "No! Absolutely not!" with the attitude of a supreme commander, interrupted my request directly, and shouted and ordered me to listen to her ! I didn't even have a chance to explain! OMG! I have never seen such a rude and rude person! Excuse me, let me be frank: she is simply a hooligan ! Medical institutions are places to care for and help patients recover. How can such a savage get in? ? Destroy the good impression of the entire hospital ?!?!