Love engagement in the community! Great people who care! Incredible products and service! Walk-in…read moreservice with a person!

Amazing credit union. Bankers and tellers know me and my kids by name. I've been banking with them…read morefor 10 years. Definitely recommend to anyone!

Very nice people, very helpful and responsive, always pleasant to work with. I do live in Florida…read morebut I make sure to stay a member in Rochester

A good bank. We've used other banks that we've preferred, but Mayo Employee's Federal Credit Union…read morefits our needs right now. Setting up our account was easy and the employees are always friendly and professional. If you are driving, this branch is a little difficult to get to. You need to find parking on the street because the bank does not have a private lot. Most of the "parking" in the area is marked as "Unloading Only: 15minutes Max." I noticed that a lot of people abuse this and just park anyway. If you are like me, you'll either need to drive around a bit or park a few blocks away to find a meter. I parked up at the meters near the library. To get to the branch from the street, you walk into the US Bank Building (see picture), go straight underneath the escalator, and to the back through glass doors. If you are in the Skyway, it's right on the bottom floor and probably very convenient.

Considered a switch to think because it's free banking...no way after today. Bad wait times. Bad…read morecustomer service. I've never gone into a bank I don't bank in and been given bad customer service.

I grew up in Minnesota and my very first joint account was with Think Bank. Even though I now live…read morein California, I still have a checking,savings and credit account with them. Yes, it's weird but I have never had a reason to leave them. I did have to get another local bank just for when I need to do immediate types of transactions (like get a cashier's check for renting a place that afternoon). That said, banking with Think has been a breeze. Also, their phone customer service representatives are top notch. They are personable and friendly and so incredibly kind and helpful. Their genuine desire to solve my issues is palpable. I love how they just started a new phone system for busy times where you can request that they hold your place in line and call you back rather than having to wait on hold forever. It worked smoothly and I only waited 10 minutes. I can't say enough good things about their customer service. Easy to use web banking too. Just all around love banking with Think. :)

***They delete bad reviews*** If I could give zero stars I would! I went in today to deposit 2…read moremoney orders and a check at the Rochester location on cascade. I was being helped by a teller who CLEARLY didn't know how to deposit a MONEY ORDER. I simply asked her to ask for help and she quickly REFUSED! I went and cashed them NO PROBLEM at another bank across town (with a skilled teller) and brought back cash and a check to deposit and asked to be helped by another teller who AGREED the money orders should have been accepted and since they were blank they just needed to be written out. On my way out I explained to her she should've asked for help, she REFUSED to acknowledge her mistake and proceeded to argue with me along with a ignorant banker who had no idea what was going on. He jumped to her defense having no ideal how she handled me as a customer, he made the situation worse. I wasn't sure if he was an actual banker or a body guard. I QUICKLY CLOSED MY ACCOUNT. Rude & unprofessional is a understatement! ZERO customer service was shown to me today. I will also be moving my loan as well. EDIT: she did step off to ask a banker about the money order, I could tell the banker was busy because she didn't take her eyes off of her computer to even look at the money order. So when she came out I requested she ask someone else because NEITHER of them had clue. Altra is worthless!! I mean imagine being a landlords taking rent payments by MONEY ORDER banking at Altra.

From the owner: Mission Statement "To create member loyalty by providing…read moreproducts, services and guidance that enable our members, staff and communities to prosper." Vision Statement "Helping You Live Your Best Life." History! Altra was state-chartered in 1931 as Trane Employees Credit Union in La Crosse, WI. Over the years, services expanded well beyond the La Crosse, WI, area and membership eligibility expanded to include more than Trane employees. In 2005, the credit union was renamed Altra Federal Credit Union. The name was chosen to reflect the increased diversity of our membership while honoring our history by combining the words alliance, Trane, allegiance, and tradition. Today, Altra serves members in all 50 states and locations worldwide.

Every time I stop here I'm reminded why I hate Wells Fargo. Long wait times, unhelpful employees,…read moreand all around bad customer service is the usual. If I didn't HAVE to use them I wouldn't come back in a million years.

The money transfer app Zelle as much inferior to Venmo and if you have a choice, certainly prefer…read moreVenmo. I recently tried to money transfer with Zelle and I hit my limit very quickly. It was impossible to learn what my actual limit was. I called Wells Fargo to ask them to increase my limit to transfer money. They told me they could not help kind of a shame in 2024 to be unable to transfer moneyfrom my checking account to a vendor without jumping through so many hoops

My debit cards chip stopped working so I needed a replacement card. The person I interacted with…read morewas very knowledgeable and friendly.

From the owner: Associated Bank offers a full range of banking services, financial products, and services --…read moreChecking Accounts, Savings Accounts, Certificates of Deposits, Home Loans, CDs, and more. Bank of the Milwaukee Brewers | Bank of the Green Bay Packers Member FDIC. Equal Housing Lender

I have been banking with Wells Fargo for six years and have been extremely happy with my…read moreexperience. This particular location is rather new in town and has lots of very nice amenities. They provide drinks if you are meeting with any of the staff. They have a variety of safety deposit box sizes and plenty of them. They frequently have multiple lines of tellers and have numerous drive through lanes operating. Overall, this is a great location to do banking and its close to Walmart which helps me get all my other errands done too!

Staff are always friendly. They greet both me and my children and even gave them stickers. Good…read moreperks if you're employed at a major rochester employer

Bremer Bank is a financial chain in Minnesota, Wisconsin, and North Dakota. I had never heard about…read moreBremer Bank until I became a resident of Minnesota a while back. Whenever I'm in the southern part of Rochester, I tend to hit a plaza with Kohl's, Michaels, Five Below, and New China Restaurant. I always pass by this branch. Yesterday, I was curious about this branch and visited the drive-thru. I tried doing a transaction at the ATM and seeing what would happen. The weird thing about the ATM was that you insert your card horizontally. By default, you typically insert your card vertically at an ATM. It was quite the change, but I did it. Since my Canadian debit card is not a part of Bremer Bank's network, I was informed that proceeding with a cash withdrawal would incur a $3 network charge. Needless to say, I didn't perform this transaction. My card was returned to me horizontally. Again, it was weird. I guess Bremer likes being different. It was fairly quiet at this branch at around 3 pm on a Tuesday afternoon. The branch was open. It was nice to finally check this branch out at long last. (483)

From the owner: Bremer Bank is here to help you solve your toughest problems, seize your biggest opportunities, and…read moreachieve success on your terms, now and in the future. Bremer Bank has roots in the places where we live and work that go back to 1943, and a history of making a real-world difference in the lives of our customers. We're proud to work with the people who grow our food, build our economy, and serve our neighbors. We offer banking, mortgage, investment, wealth management, trust and insurance in Minnesota, North Dakota and Wisconsin.

My husband and I have used Think Bank for 50 years, but it started as a credit union. When they…read moreconverted to a bank, we were much less satisfied with the costs and services. I only use the app to manage our accounts. Recently, I didn't notice that the default transfer account was not the checking account, and ended up with payment money going to the wrong account. We were then granted a line of credit, but not notified about it. When I tried to pay it off, it apparently had accrued interest that wasn't shown, so I didn't actually get it paid off. This resulted in more charges. It cost us about $100 in fees and finally took calling the bank and having them transfer money to pay it off to eliminate the line of credit. Most of our money is now at Ally Bank. They have much better rates and great service. We just keep some money at Think Bank to have a local bank.

I have been a Think Bank customer for many years. When I first arrived in Rochester to settle into…read morea new phase in my life, one of the recommendations was to open a bank account at IBM Credit Union, which was Think Bank's former name. It made sense, as my employer was IBM. During my time in Minnesota. I only visited two IBM Credit Union locations: - Its main headquarters on West River Parkway NW in Rochester, which has since moved to Members Parkway - Edina (there is one, but I don't know if it has moved) When I left Rochester and moved back to Winnipeg, the bank changed its name to Think Mutual Bank. It has since dropped the Mutual part. I found the name change weird at first. However, Big Blue isn't the powerhouse that it used to be in Minnesota, so it always seemed like a premonition that the folks making the name change had. During my most recent stay, I visited Rochester a couple of times. I was driving up from Iowa and I remembered that there was a Think Bank on the south part of Rochester, but had never been. I did a quick search and found it. I needed to withdraw some cash, so I drove over here. This branch has a lot of parking spots. It's because it shares the same building with the Rochester Post Bulletin, which is the local newspaper. It brought back good memories of reading this newspaper both online and on paper. It had a restaurant section, which helped me figure out where to eat when I first arrived and beyond. It was my version of Yelp, especially being so new to the city. The branch wasn't open when I rolled in well after 6 pm on a Sunday. There are a few drive-thru bays. I only needed the ATM lane, which has always been the lane that I've used at Think. If you do need a human to help you with your transactions at the drive-thru, you'd use the other lanes during branch hours. The ATM was functional. The prompts have changed since I last used it over a decade ago, as expected, as have the look and feel using the ATM. I have been without a debit card because I didn't have the need for one. However, I visit the Twin Cities often now, so it made sense to get a debit card sent to me. It worked seamlessly. I withdrew some cash and was a happy camper. The ATM was clean. I had no problem driving in and out of the parking lot. All was great, including the clear signs everywhere. Perhaps when I'm back in Rochester and this branch is open, I'll go inside to check it out. I'm curious about the Post Bulletin, too. I never thought that I'd see both together. It's cool. (125)