We chose Preferred Security monitored alarm system and we could not be happier, On the day of fitting the engineers were great, clean & tidy. Once installed we tested the alarm which the security consultant advised me to do and I was actually very surprised at the high level of service and was excited to then tell my friends about it and recommend it for their home. Before we signed our contract we were taken through every step to the next proceedures and was taken through the whole payment structure in great detail which made us very comfortable. We purchased this product and service with 100% confidence! Which these days is very rare you must agree! We have friends who have other alarms and monitored alarms and they tell me about the charges they pay on maintenace and even the security call outs which they were miss sold and guided into buying! Me and my partner can now sit back knowing we are covered for 5yrs with NO HIDDEN or ADDITIONAL costs! Just how everything should be. I would definitely recommend this company. read more

Hi there my name is Mark and I live in the St Andrews Area of Bristol with my two children and my wife. I work away a lot with my career, and like any father and husband, I worry excessively about my family's safety and security. Which I why I needed a security system in place for them, and not just a belled alarm and door code as these are pretty useless in my opinion. I needed something reliable so I could travel away knowing my family were in good hands. After rather of lot of research and not finding what I was quite looking for, it was my colleague that told me about Preferred Security and it was here I got what I wanted. My family now have 24 hr clock care with professional security guards and local authorities nearby should they need help in case of an emergency. I am very happy with the security system; all that is left to say is a massive thank you to Preferred Security! read more

Hi there my name is Mark and I live in the St Andrews Area of Bristol with my two children and my wife. I work away a lot with my career, and like any father and husband, I worry excessively about my family's safety and security. Which I why I needed a security system in place for them, and not just a belled alarm and door code as these are pretty useless in my opinion. I needed something reliable so I could travel away knowing my family were in good hands. After a rather of lot of research and not finding what I was quite looking for, it was my colleague that told me about Preferred Security and it was here I got what I wanted. My family now have 24 hr clock care with professional security guards and local authorities nearby should they need help in case of an emergency. I am very happy with the security system, thank you Preferred Security. read more

I'm really not one for writing on these things, but I feel the need to express my gratitude towards Preferred Security. I had got into a bit of a hole with ADT, my previous security provider, they let me down so much and it was an absolute nightmare from start to finish. Luckily my friend told me about Preferred Security and I couldn't be happier. Admittedly when it was first installed we had a few alarms that needed testing and the system went off a few times, but the way in which we were dealt with was a drastic improvement to what we had experienced with ADT. The engineers turned up within 1-2 hrs and we were regularly updated from the customer services team. There have been no future problems, and I only hope anyone else out there enduring the cons and deceit of ADT can find their way to Preferred Security as I have! read more

I'm really not one for writing on these things, but I feel the need to express my gratitude towards Preferred Security. I had got into a bit of a hole with ADT, my previous security provider, they let me down so much and it was an absolute nightmare from start to finish. Luckily my friend told me about Preferred Security and I couldn't be happier. Admittedly when it was first installed we had a few alarms that needed testing and the system went off a few times, but the way in which we were dealt with was a drastic improvement to what we had experienced with ADT. The engineers turned up within 1-2 hrs and we were regularly updated from the customer services team. There have been no future problems, and I only hope anyone else out there enduring the cons and deceit of ADT can find their way to Preferred Security as I have. read more

Thank you Preferred Security for helping my Nan feel safe again. My Nan lives by herself and had the most horrific burglary where she was physically assaulted. Afterwards naturally my Nan needed protection. We needed a high tech security system to keep her safe! This is where Preferred Security came to the rescue! They were so good, such a professional, efficient company. They empathised with my nans vulnerable position after the burglary and provided the solution being future protection, which is prevention. They installed the security system for my Nan giving her life back. The sales professionals were really careful in making we totally understood the full package and process. We are so happy that Preferred Security was there to help! Carla Bridgend/Wales read more

In my opinion a monitored alarm system is the only system worth having. I have been a long ADT system owner time and always stood by them regardless of the many criticisms. Over the last few years I have noticed a serious lack in quality with the product and customer service, it feels like you are paying for nothing. I seen my neighbour having the Preferred Security system installed and being the nosy bugger that I am I had to find out what it was all about. I took a consultation from Preferred Security which I must say was very informative, I felt confident in making the switch. The payment options were easy to understand and very reasonable, they were able to remove my old system for FREE! And installed my new system within 24 hours. Now that is service. read more

Thank you Preferred Security for helping my Nan feel safe again. My Nan lives by herself and had the most horrific burglary where she was physically assaulted. Afterwards naturally my Nan needed protection. We needed a high tech security system to keep her safe! This is where Preferred Security came to the rescue! They were so good, such a professional, efficient company. They empathised with my nans vulnerable position after the burglary and provided the solution being future protection, which is prevention. They installed the security system for my Nan giving her life back. The sales professionals were really careful in making we totally understood the full package and process. We are so happy that Preferred Security was there to help! read more

Preferred security has the best customer service team in all the home security companies that we have experienced and we have tried a few. Our previous home security was with ADT and it was a joke, it kept on malfunctioning and the engineers took hours to respond whenever we needed assistance. This caused us a lot of concern and inconvenience as the home security system was not working and my family was not kept safe. That is why we finally and thankfully decided to change our security system to Preferred Security. The installation was prompt and efficient, and the response team were wonderful in comparison to ADT, no contest. So far all good, no problems, and I am glad to say my family is being kept safe. read more

Preferred security has the best customer service team in all the home security companies that we have experienced and we have tried a few. Our previous home security was with ADT and it was a joke, it kept on breaking and the engineers took hours to respond whenever we needed help. This caused us a lot of concern and inconvenience as the home security system was not working and my family was not kept safe. That is why we finally and thankfully decided to change our security system to Preferred Security. The installation was prompt and efficient, and the response team were wonderful in comparison to ADT, no contest. So far all good, no problems, and I am glad to say my family is being kept safe! read more

What is important to you, quality or quantity? Let me put it this way, in regards to home security surely quality is the only detail you should be seeking? Who would be stupid enough to sacrifice quality of the product for it to only fail and not work in an emergency when you needed it the most? So if you find yourself in a similar place to me, needing a great security system don't choose quantity, choose quality, and choose Preferred Security! Its reputation speaks for itself. read more

If you are looking for a great home security system, then look no further, choose Preferred Security. Not only are they the cheapest, the service and safety provided by the company was incredible. I was amazed at how easy the process was. The Sales Professionals were patient and understanding; I personally found the payment structure very reasonable. All was thoroughly explained and there were no hidden catches. read more

If you are looking for a great home security system, then look no further, choose Preferred Security. Not only are they the cheapest, the service and safety provided by the company was incredible. I was amazed at how easy the process was. The Sales Professionals were patient and understanding; I personally found the payment structure very reasonable. All was thoroughly explained and there were no hidden catches. read more

This company hire people, operate for a short amount of time, close the business so they do not have to pay people and then open up shop elsewhere. They have just opened up a new business on Woodville road, previous addresses include Connies House and Albany Road. DO NOT DEAL WITH PREFERRED SECURITY. THEY OWE MY BF AND MANY OTHERS MONEY. read more

Do not deal with this company. My alarm went off when I was on holiday and the ManGuard was not sent to check the house. I've spent two weeks trying to contact them. The Woodville Rd office has now been adandoned. Current address is a house at 30 Roundwood, CF23 9PF. I could even find a number 30. read more

This company is completely dishonest. Do not deal with them under any circumstance. You will not get a guarantee of any worth as they keep changing their name and address and moving on. It is a 0 star company but this review site does not allow for that rating! read more