In the market for a NEW Ride? Look no further than Preferred Preowned North. I went online and found a Vehicle of interest and reached out to them. Minutes later in my inbox I received an email from Kelvyn Anderson their Internet Manager. He sent me a link with the details and many pictures of the vehicle. We scheduled a visit for the next morning and when I got to the dealership they had the car ready for my inspection and test drive. It indeed was preowned but it looked as if it had just come off the assembly line as it shined and was meticulously cleaned and ready to go. Now I gotta tell ya, I have been in the car business myself as a New Car Sales Manager so I know all the things that are done good and suspect during the striking of a deal in the car business. At Preferred Preowned I am happy to let you know that they are a straightforward, accommodating Team of Automotive Professionals led by Sam Waters who has created a great environment for their customers. My salesman Kelvyn Anderson got me the deal I was looking for and the entire transaction took no more than a couple of hours including working with Landon the Finance Manager to get all the paperwork done. So if you are in the market for a new vehicle or know of someone who is, reach out to Kelvyn Anderson and let him know I sent you, YOU will get the deal you are looking for. read more

Stay away!!! Bought a vehicle on MONDAY EVENING. On WEDNESDAY, it broke down after driving it less than 100 miles. They would do NOTHING to help us. I understand that the car was sold as is. And I could understand the argument that it wasn't the dealers fault if we had it 1 month, or 1000 miles. But two days and 100 miles suggests that the car had issues they failed to disclose. (They also failed to disclose a sticker price on any of their vehicles.) Their response shows that once they get their money, they don't care. That may be good for them in the short term, but it drives away repeat business and any referrals from me. So long term, not so wise a strategy. Preferred pre owned, you lost a customer for life in me, my family, and my friends. Congratulations. read more

Came here to test drive a Q7. Had already talked with Jason over the phone and text before arriving. Dealing with Jason was no pressure, it didn't even feel like we were talking with a salesman. Which is a breath of fresh air compared to other dealerships we had been to. Negotiations were painless and we agreed on a price with minimal haggling. Really impressed by his professionalism and no pressure tactics. Would recommend him to anyone in search of a vehicle. read more

Saw a car on AutoTrader.com, Not only was their car mis-advertised, but it did not mention a dent on the hood. I drove an hour down to Colorado Spring and didn't realize I purchased a PURE instead of the LUXE as advertised until I was sitting in financing. Decided to move forward anyway. Fast forward a week into owning the car, the dent on the hood has now started to bubble and chip. I requested some repairs from Cory King, Sales manager, with this response " I talked to the boss, there really isn't a whole lot we can do about your hood. I can pass along the phone number to our paint guy. He is a third-party vendor we use to do touch-ups. His name is Alan and you can reach him at 719-271-9009" Lots of help these guys are shady. Don't do business here. read more

They are so unconcerned with you that these inconsiderate b**tards didn't even lube the driver's door. So, every time I open it squeaks and I curse them even more. After just getting it back to FL I have had to make an appointment to repair the transmission. I think the people giving them 5 stars are imposters... Thieves and liars! read more

Worst dealership ever! I bought a used Hyundai Tucson and began having problems with the headlights coming on and off. I haven't even had the car for a month. I took my vehicle to Lighthouse Automotive, THE BEST, and they ran a diagnostic test. The diagnostic test showed electrical, computer, and BCM problems. Non preferred preowned claims a diagnostic test was run prior to my purchase but they can't produce the paperwork, hmmmmmmm. They are DISHONEST, SCAMMERS, and TERRIBLE! DO NOT BUY ANYTHING from NON preferred preowned! read more

Do not EVER buy a vehicle from this dealership or Pikes Peak Acura. My husband went there yesterday to purchase a vehicle. He was shown a truck and the price was too high. He was told that they could work something out. Apparently, the company does not have their own financing so the truck was driven down to Pikes Peak Acura for financing. When I got to Pikes Peak Acura, I reviewed the paperwork and asked the Finance manager at Pikes Peak Acura - is the vehicle a 2016 and he replied yes (twice). We signed the paperwork, were handed the keys, and sent on our way. I received a phone call from Randy the sales manager stating they sold us the wrong vehicle. We were sold a Blue 2015 Ford F-150 and we were supposed to get a 2016 White Ford F-150. The 2016 Ford has 30k more miles on it, did not have 4 doors and it wasn't something we would have chosen. However, even though we had never seen that vehicle, that is the vehicle we apparently purchased. We were then told that we do not own the 2015 Ford and we are to return it and either take the vehicle they tricked us into buying or leave with nothing. They did say that if we wanted to keep the 2015 Ford F-150 that it would be about 6k more on the asking price. This is the worst experience I have ever had at a dealership. I will never do business with this company again or Pikes Peak Acura. I have sent our experience to the dealer board of Colorado and I encourage anyone else that has experienced a similar visit with this dealership to do the same. read more

This is only for the service department. (I've purchased 3 vehicles from the Motor City locstion). With my van I purchased the free oil changes for the life of the vehicle, so I get 2 free oil changes a year. I used to take it to the Motor City location, but every time I go they ALWAYS try to pressure me into other services. That did not happen at this location. The oil change took less than 30 mins and the gentleman that helped me was very friendly. I was not pressured to look into other services and he informed me that everything looked good on my van. I will definitely continue to come here for service instead of the Motor city location! read more

Initial impressions were good and it was nice to go on a test drive on my own. However negotiating on price was adversarial from the start. The rear brake rotors/pads needed to be replaced from the get go; the severe rotor wear was visibly apparent and there was some noticeable grind under braking. I brought up the issue and the salesman didn't seem to care at all. He handed me a copy of an inspection sheet saying the rear brake condition was a 7. Funny the inspection sheet had no information showing it was for this specific car ('12 Ford Mustang Boss 302). He didn't bother to look at the car himself or have a service tech look at it with me. He was short and to the point with me about the whole thing. We discussed financing the vehicle. He handed me the paperwork to fill out the credit check and I didn't touch it. At that point I was annoyed that I was being blown off about the brakes needing work. The salesman didn't really attempt to negotiate on the price and he didn't seem too keen on spending any time with me. I gave him what I was comfortable with $2-3k less than they were asking including getting the brake work done. They only budged a whopping $700, with no mention of doing the brake work. I walked out after that. read more

We have owned our Acura RDX for 2 years after our previous one died of 100000 miles of use. We love it. Garrett sold this one to us at the main Acura dealership and is now the service manager at "preowned" . He provides outstanding service, works with my schedule, and even found me a loaner at the last minute. The work is done promptly, professionally and accurately. I have used the detail groupon as well as regular maintenance work. I like the smaller atmosphere of this car dealer branch as well. read more

Think twice before you buy a car from Jonathan Tello or this Dealership in general. Jonathan was verbally disrespectful after having spent $15,000 on a car that has problems. After the trunk latch breaking on day 1 of ownership, I bungee corded the trunk shut to drive it back to be fixed. I was charged $190 for dropping the car off with the service department to fix two wheel sensors and a broken trunk latch. When the car was picked up, the low tire pressure light was on, indicating a wheel sensor was still defective and the trunk was not repaired. Toyota across the street ended up fixing these problems. Both the sales side and service side of Preferred Preowned need massive improvements. read more

DO NOT BUY FROM HERE, we bought a car from them and not even 30 days later the car breaks down. not just breaks down the whole engine needs to be replaced. I feel betrayed we went there trusting that they were going to sell us a good used car, the first car payment has not even been made and they are willing to do nothing. they basically told me that is what the extended warranty is for! but I don't think you shoukd have to worry about an extended warranty for a car that was purchased less then 30 days ago. I would go anywhere else to buy a vehicle!!! read more

Thanks to the guys up at PPO they helped out my godfather retired vet who lives down in Colorado Springs. His car broke down at the gas station up the street and the lot kid helped him out.. I thought they were going to try and sell him a car but actually just helped him out. Fixed his car and charged him nothing !!! You guys rock ! I will be down to buy my next used car from you ! read more

Preferred Preowned - Car Dealers Near Me - Colorado Springs, Colorado

I have come back to update my review. Mainly because I just purchased a car from another dealer and realized how much these people screwed me over. The people were nice, and I let that blind me. They knew they were selling me a car for WAY more than they should have, and they knew I trusted them. It was my first car purchased and maybe I'm the idiot who should have known better.. but regardless, I trusted them and I came to realize they basically took a shit on me. I guess some will read this and think that I'm stupid because I trusted a car dealer, and maybe I am. But when I am making that large of a purchase, I'd hope that you'd just be honest with me. Now it's 1 year later, and I owe more than DOUBLE what my car is worth. MORE THAN DOUBLE!! All of the imperfections dinging my car were there when I bought it. AND I have 10 inquiries on my credit report, when you ended up just going with whom I was ALREADY APPROVED THROUGH. Bottom line, this place is pretty crappy. I just recently was able to get out of that car and get into something better with a better dealership. They made me realize that the whole car buying process doesn't have to be sketchy. I would absolutely not recommend them... read more

Buyer beware! I bought a truck from this place and have had issues with it from day one. The reason for the one star is that it seems there is no quality control at this place. It seems like nobody at the dealership or service department drove the vehicle they sold me. They just threw it on the lot. I did test drive the truck, but didn't notice any problems right away. read more

I bought a Groupon to get my car detailed. The process was easy and my car looks amazing! The Assistant Manager, Josh, went above and beyond. He called and kept me updated on the status and communicated everything clearly. Josh even fixed my mom's car because the check engine light came on as we were driving to pick up my car!!! This service center knows what they are doing and took great care of me! Thank you so much!!! read more

The service department here was great... We were having an issue with a vehicle and were about to bring it up here for a repair. After the technicians discussed the problems they simply called and said that it may be because the parking break had not snapped back out of place. After driving it around the block, with an awful metal on metal screeching noise, the noise suddenly stopped! Turns out they were completely right! So they saved us from towing the vehicle there, gave great instructions and also were just simply really nice people. The staff here was awesome and we will keep their number for future repairs! read more

Roy was so nice and easy to work with and made a difficult process enjoyable. When we came with a car in mind it had been moved to motor city and Tony drove all the way across town to get the car for us to see it. The manager Ricky did everything he could to get us where we needed to be. Everyone here was so helpful and worked with us. After spending the day at dealers and thinking a new car wasn't in the cards for us, we got everything we wanted. read more

Horrible sales people. They up the sales price at least 5,000 more than blue book price. Corey is a liar, and will sell you a piece of garbage . I have had to put a least $9,000 on a car he sold me for $13,000. His last name is King. He has the worst customer service ever read more

Bought a gently used 'new' vehicle form PPA a few days ago. Great experience, great price. Thanks to the team & especially, Wesley Considine for treating us so well! read more

Ripped off. Traded in my Truck for 2 vehicles, because my son needed a car. First, they said the carfax on my truck had things on that it did NOT Have, I know, because I had another dealer pull it for me, but I didn't know it at the time. This was to justify giving me 4k less for my truck then the Blue Book value on it. Then they pulled the lowest of the 3 credit ratings (I know Experian is the lowest, by like 30-40 points, I just haven't spent the time to fight that one). They had me come back in a few days later to sign more paper work because my CU didn't like the deal. They asked me if I had pissed them off, my CU. Like it was my fault. Then they gave me numbers that were back at the original, when I said, no thank you, I'll go somewhere else. The Finance guy played it off and then pretended to do me a favor. The above wasn't enough to really upset me though. What bothers me is how they sold me a car with a damaged engine. The car I got my son, had high miles on it, but it was only 10k out of warranty, so it should be that bad right? Less than 24 hours after buying the car and less than 30 miles on it since leaving the lot and the Engine light goes on. I had heard the knocking but suspected it had bad lifters, and I had no issue with changing those out myself. My mechanic then told me that the two center cylinders were not firing, and there might be extensive engine damage. I called the dealer and they suggested I bring it in. Was told on the phone they had a 30 day 3k warranty, okay. I wanted to give them the chance to do the right thing. I drop the car off and wait. When they call, they tell me I bought the car AS IS and I knew that. So I would have to pay to have them look at the car. I asked them: "So you are telling me that you think I bought a car KNOWING that it had a bad engine? So that I should accept the AS IS? I bought a car AS IS, thinking that it had all 4 cylinders." End Result, I'm waiting to cool off, but I an considering contacting an attorney. read more

My wife and I saw a Mazda 6 online but stopped at Preferred Preowned to look at something else. I didn't realize they were affiliated with Colorado Springs Dodge and that's where the 2017 Mazda 6 was located. Zach Stockwell was our salesman and I have to say he made our experience smooth and painless. Zach Stockwell is a true asset to this dealership and we will certainly recommend him specifically because he was engaging and really showed us he cared about what met our needs and came through! Awesome! read more

HORRIBLE service!! Ricky is a liar and a snake. They said we owed them 1,000 TWO n a half weeks after we bought the car! Made a payment schedule for 5 months, 100 each month... then they started STEALING money from us !!! Started with 200, now this months is 500!! They're liars and will doing anything for money. Ricky is a thirsty cats salesmen and will doing anything for a sale. My thermostat went out 2 months of having the vehicle... so I don't know how trust worthy their mechanics are!! DONT BUY A CAR FROM THEM !!!! read more

When I first purchased my car from this place I was impressed. It was my first car purchase, and I was able to walk away with a vehicle despite having a short credit history and no cosigner. When it came to making a down payment I was told I could break down the payments. I signed off on two dates and left happy. After my second payment was taken out of my account I got a call from Kory who seems to be the manager at this dealership, saying that I owed another payment. I reminded him of the payment that was agreed to and how I made the payments. He said there was a mistake and they gave me the wrong down payment amount. I politely reminded him that he signed off on the agreed amount and because I paid it, I no longer owed anything. We hung up and I heard nothing from him again. A week later I noticed money had been taken out of my account by the dealership. After talking to my bank I learned that they had been trying to take out the amount I "owed" them every day without success. So they tried a lower amount and was able to get away with running my card without my permission. They have yet to call me and are probably still trying to run my credit card. If you do get a car here and use your credit card to make a payment I suggest you change your card as soon as possible. This dealership ha no problem making unauthorized payments. As someone who's part of the military family I have contacted the necessary people to make sure this business ends up on the "Do Not Use" list. No one deserves to be tricked this way. Also their service department will do the least amount of work possible. I've taken my car in multiple times due to deflating tires and each time they just fill it with air and tell me its the cold weather. I doubt cold weather makes a tire deflate every week. Did I mention it was the same tire each time? tl;dr: Change your credit card once you're done making your down payment, good luck with the service department! read more

I did not realize how much they lied to me until I sold the Jeep I had gotten from them. The seller told me that I only had to go a few cents negative from my old car and explained all the parts of the paperwork that didn't show me that this was a lie. I would have never bought a car from them if they had told me my whole previous car purchase would have to go as negative because that's not wise. Luckily I managed to pay the loan down to what the Jeep was worth and get rid of it. Scam artist! read more

I bought a car without their mechanic inspecting because it just came in, I was told by the salesman that it if there was any problems with it they would taken care of no problem. I signed for the car with the expectation that the mechanic was going to look at it let me know it's OK and good to go. 2 days later a warning light came on the dash with a major problem I took back to them and no help. I took it to another mechanic and they said if there was a proper diagnostic test done to the car it would've been easily detected. I went back to explain my findings hoping you would take of the car instead they just wanted their money for the rest of the car. Instead of helping me and tell me how much it would cost to repair it and that didn't make any sense to me whatsoever. Bad business! They expect me to pay for the car and pay for the repairs. Checking the car before selling it was the main reason I went there they didn't check the car properly horrible place to buy car you have been warned! read more

Hands down best dealership in town. Cory and Armando Garcia will treat you like family and actually work with you! I had bad credit and Cory was still able to find something affordable and realistic. Service department is honest and wont rip you off when it comes to repairs or a simple oil change. They helped my mom find a car that was realistic for her needs and did not rio her off! If you want a trustworthy dealership thats fair and easy to work with, this is the place for you!!!!! Best in Colorado!!! read more

I regret doing business with Preferred Preowned (Pikes Peak Acura)! Sorry its so long. After dealing with the hail storm in July, my 05 Jeep was totaled. Needing a replacement we shopped online and found a few Jeeps one being from Preferred Preowned. After shopping at other dealers we went to PP. Test drove a 13 Grand Cherokee and really liked it but wanted to wait and look more, plus had to wait for our money from the 05 being totaled. PP said not to worry they would work with us while we waited for the check. We managed to get out of there even with the persistence of the two salesmen at this point Jeff and sorry can't remember the other ones name started with a K so will go with that, sorry K. After messaging back and forth with K for a few days decided to go back since the they said could work with us while the insurance company did their thing. Plus trying to share one car was being a bit difficult. So do the paperwork, have to give them debit card info so they can pull down payment when insurance check shows up. Set up a date for a week later, but some delays pushed it back. Went into PP a couple days before it was due and told them it was delayed, so went ahead and set another date the insurance company said we would have it. Couple of days go past get email from insurance and we look over information which showed the check and crap wrong first name on check another delay. So I text the salesman explain everything he says he will let a higher up know. Well he didn't! Monday afternoon get an email from bank that we are overdrawn on our account. Look to see what happened(in a bit of a panic cause email had been hacked the day before) but see that PP had pulled the money out, even after I contacted the salesman on Saturday. There wasn't even half of what was suppose to be there for the down payment THEY JUST TOOK WHAT THEY COULD. You would think when the amount agreed on wasn't there a phone call would be a good idea. Instead of just grabbing and go, not even a call on where is the rest. So text K again with the WTF. Says he will get it fixed, so I wait and wait no word back. Have to use my lunch time to drive down and see what is going on. I am a mechanic, don't usually even take lunch it's wrench in one hand sandwich in the other. Working flat rate if your not wrenching your not making money. So already annoyed. Get there walk in and talk to Jeff. Him and K both agree K messed up and didn't say anything to anyone about the delay. He had heard what happened but was to busy at the time to call me back. Jeff asked me "well why didn't you try to deposit the check anyway?" pretty sure he just asked why I didn't attempt check fraud. That's a first. Anyway says we can get our money back but I have to call the insurance company to have them explain that the check was issued incorrectly even though this was already explained to K. So go back to work and again have to stop working and call insurance company have them call PP to clear my name in there eyes(like I was trying to scam them). Then I just have to wait for them to give us our money back. Meanwhile other checks are starting to bounce, have to call again see what they could do. Now they did agree to pay fees but after contacting my bank explaining what PP did the bank waved the fees. Finally get everything ironed out. After the time spent going to the dealer, having to call my insurance and dealing with my bank while missing out on time at work on multiple days they would offer something and they did a free car detail.....really? Was hoping for a bit more but oh well, you can keep your detail job.(do it myself anyway) Now everything is done they got there down payment. My beef isn't the fact that K messed up, stuff happens. But how they handled it and how I was treated I felt was unacceptable. It was insulting and degrading when I had to prove the insurance company messed up, like I was trying to fraud them meanwhile Jeff asking why I didn't commit fraud and try and cash the check so they could have there money. Even when I made sure they knew I would be writing a review "well that's you 1st amendment right" Jeff tells me. They sold a car and got my money that's all they need. So obviously I'm not recommend Preferred Preowned to a friend, family or even a enemy. One thing you notice about Colorado Springs we have plenty of dealerships save yourself some possible problems go somewhere else... wish I did! Again sorry it was such a long review. If you made it all the way through thank you. read more