We worked with Joe, and he was amazing. We had a great experience start to finish. He knew what he was doing, and really put a lot of effort into helping us and making sure we had a fantastic experience. read more

I spent over a month working with CarMax to have a vehicle transferred from Nevada. There were some minor back-and-forth issues during the process, but the real problem was the window tint. The vehicle had window tint that is legal in Nevada but illegal in Colorado. The rear windows are limo tint and the front windows were around 28%. I told the agent I was working with at least eight separate times that I could not purchase the vehicle with that tint. Not only is it illegal in Colorado, it also makes the car very difficult to drive at night. Each time, I made it clear that the tint would need to be removed before I could buy the car. To pick up the vehicle, I drove about 1.5 hours south while my mother drove about an hour north to meet me there. When I arrived, they attempted to sell me the vehicle with the illegal tint still on it, despite all the previous conversations where I had specifically asked that it be removed. What is most frustrating is that no one ever told me they would refuse to remove the tint. If they had simply told me that ahead of time, I would have saved three hours of driving and a completely wasted trip. Instead, I showed up only to find out the car was not something I could legally buy or safely drive. Chris at that location (I don't know his last name, and there are two of them) repeatedly assured me things would be handled, but in the end nothing was resolved. The entire experience was extremely disappointing. After this experience, I hope to never do business with CarMax again, especially this location. If you are considering buying a car from here, I would strongly encourage you to think carefully and consider other options. My experience with their customer service was extremely poor, and it felt like my concerns as a customer simply didn't matter. read more

Sold a call to bme that was not in good condition and did not disclose the issue and said they couldnt be sure the probrlms were not caused by us. read more

Carmax in Phoenix AZ was pretty good with everything including service and working with the client. The Carmax service department here in Colorado Springs can't seem to keep it together. Every time I've called to schedule something it's taken multiple calls to get someone on the phone and every time I've had issues with them regarding scheduling times that were suitable for our schedule. The last time I requested a date for Monday January 26th at 1pm because that's what was available. When I get a reminder it's for Wednesday January 21st. They even repeated the time several times to confirm the time was correct when I set the appointment. read more

I want to give a big shout out to Nadia and Kelsey for their amazing teamwork Friday May 16th. I came to work a little bit earlier so l can get some filters for my car. Not only were we slammed because of a Friday but also a little short staffed. Nadia and Kelsey were both helping out numerous customers before getting to myself. I was honestly amazed with the extraordinary teamwork that they were providing for the customers considering the circumstances. I've never really seen it that backed up before and they were handling it like champs! I'm honestly so proud to have them on the Carmax team! You guys are absolutely amazing! Keep up the tremendous work that you were doing because it means so much to not only the Carmax team, but to the customers! When I was up there, I heard numerous customers thanking them for their hard work and dedication! You guys rock!!! read more

I had bought a car (2015 gti autobahn) 10/1/25, timing chain slipped on 10/3/25 after one 12 mile drive. They did not want to give me a lender so it could be fixed when I took it into the littleton carmax for a check engine. They recommended to not fix and keep it because it would be a "problematic" car. I don't understand why they would sell a car if it would be "problematic". They will fix it then, put it back onto the lot. They wanted to only "reimburse" me for lunch, when all I wanted was a reliable car. PLEASE AVOID THESE PEOPLE. I returned the car, I would 100% AVOID carmax at all costs. They will lie to you about the condition of the vehicle. read more

CarMax - Used Car Dealers Near Me - Colorado Springs, Colorado

Scheduled for an appraisal appointment. They had no record of my appointment and had to wait 20 minutes to be seen by someone. I then waited 40 minutes on the appraisal process. When I decided to go through with the offer I was sent to another staff, telling me they'd be right with me. I waited 30 minutes checked in and they told me they were backed up and I'd need to wait another 25 min. All together a long process careless of customer time. Why have an appointment system if there is no system inside the building to begin with. Glad to be over with it, will never be returning to carmax again. read more

Bought a bronco from them and they told me the gas gauge was showing half tank, but it was full. Took my bronco to their partner mechanic they said it was not broken. But the radiator was leaking and there was something wrong with the transmission but that would be another day to look at. I took the car back that day and returned it. They said can take it to the mechanic and CarMax will fix it. I said no you guys lied about the car being sound and I do not want to fix a car that I just paid 26k for. read more

Had a good experience. I have never considered giving a car dealer 5 stars, but I feel they earned it. We had a car breakdown near Colorado Springs (transmission). It was towed to a mechanic. It was too much to fix it & we were ready for a newer car. We shopped around town (& Pueblo) for a couple days & came BACK to Carmax. I did't like the "no haggle" process... but when we compared to other dealers who had "lower price" but added ADM & other fees, it was the best deal we could find. I was disappointed with the amount they offered on the trade-in -- I'dheard that Carmax offers top dollar for buying cars, but their offer was lower than anyone except "scrap" offers ...but it wasn't running & had some body work needed.... and we just wanted to get back home, so we took it. We did buy an extended warranty (was at least $1k less & more miles covered than 2 other offers). We had quite a few hurdles with financing (moved recently, so between jobs & proof of residence was tricky since we'd live only a month at new address), but they stayed on it & figured out how to help us with a pretty good interest rate, comparatively to others. Brian was helpful &, because we were in a hurry to get back home, he gave us his cell# &stayed in touch even when he was off the clock. read more

Friendly staff with professional attitude assisted me to navigate through their inventories.

This place is ridiculous. When they have a vehicle you're interested in, but don't yet have the title, they expect you to wait to be able to purchase. However, if you're trading a vehicle that you've paid off but don't yet have the title, they refuse to wait or hold it. Double standard there Car Max. Terrible business practices. read more

We had a WONDERFUL experience years ago at Carmax....so went back a few weeks ago for a second car. We weren't going to buy THAT day...but did find a car we loved. THEN....the salesman John Bartz (who SEEMED nice at first) started with the sales pitch stating we could drive it home THAT day by using THEIR financing requiring only a $500 deposit. After test driving cars we were TOTALLY exhausted but John insisted we buy the car THEN....so we reluctantly paid the $500 with the understanding that when we brought in our check from OUR bank we would get a refund. Meanwhile, after we were told clearly we would get around $!,000 for our trade-in....Bartz said they would only give us $550. AND to top it all off...when the Buyer's Order was written up, this John put in a 'Buyers Warranty' for over $1,800! (which we had previously declined). Our total for the car ended up being over $27,500 instead of our original budget of $24,000! After over 4-HOURS....we went home being told that when we returned several days later, with our title for the trade-in and check from our bank...all this would be straightened out...but the day we returned...this MANAGER Janelle discovered TWO different figures on TWO different Buyer's Orders. She had no idea how to refund the buyer's warranty OR our $500 to exchange THEIR financing for OURS. We LITERALLY sat there for ANOTHER 4-HOURS waiting for her to fix all this. We arrived around 3:00 P.M....and sat and sat while the she ran back and forth trying to figure all this out. Janelle never even bothered to come tell us WHAT was causing this 4-hour delay. FINALLY....at 7:45 I said ENOUGH IS ENOUGH! I told her we were leaving. She admitted they were having problems and told the salesman to let us take our new car home as a 'loaner' and come back AGAIN the next day. FINALLY....on day number FOUR, ANOTHER manager Frank Chadwick fixed everything...gave us a decent price for our trade-in, took off the warranty, filled our gas tank... and REALLY tried to make this right and did it within 30-minutes or so! We drove home again...and love our new car but this turned out to be the WORST EXPERIENCE WE HAVE EVER ENCOUNTERED. NO ONE seems to communicate with each other....and NONE of this should EVER have happened! read more

Zero stars if I could! Do NOT get suckered into buying their extended warranty. It is worthless! Their "mechanics" can't do anything more complicated than an oil change so I had to go to whatever low end 3rd party mechanic is on their approved list. Nobody on their approved list had the ability to fix my car. I called carmax service dept and asked just where I'm supposed to go to get this car fixed with the warranty because do not intend to pay out of pocket when I paid $3000 for their warranty . I was told to contact the manufacturer! What!!?? Carmax doesn't know who honors their warranty? Maybe nobody does! They were rude and condescending and basically told me to kick rocks. I have bought 3 cars from them. Never again thanks to their crappy service department. I know they don't care! Edited to add I was able to find a mechanic that would take the warranty however since it was out of network I had to pay $500 on top of the $300 co pay. Carmax and their so called warranty is a complete SCAM! read more

BUYER BEWARE! They sold me a car that had a LIEN still attached to it!!! It wasn't until I went to sell the car several years later, that I was told I could not sell it because "another party had an interest in the vehicle," meaning the original owner was still attached to the vehicle/title because of the lien. Carmax in Co Springs did NOT do their job in ensuring the title of the vehicle was clear, even though they presented it and sold it as if it was. Do NOT trust them. Save yourself months of stress and go to a different dealership. read more

Terrible communication. No coordination between on line and in store. That place is just a mess. Would definitely recommend going anywhere else. read more

Had a car shipped to look at we were interested in buying. After waiting 3 weeks with no communication the car finally cleared their "inspection process" and was available for us to look at. That wouldn't have been a problem if the car didn't still have a huge crack in the dashboard. They attempted to fix it by painting and covering the gap up. What kind of quality is that? What else do they cover up just to get your new problem...I mean car out the door to you? Name is "Tucker", NOT "Sucker". read more

I'm confused why anyone would buy a car from Carmax. We went shopping for an SUV and walked their lot. Their prices were so much higher thaN their competitors! When I brought this up I was told they are a one price dealership and designed to make the process easy and stress free. On our way out I witnessed two seperate occasions where the salesperson was using what seemed to me to be high pressure sales tactics to sell their in house warranty. We ended up buying a low mileage SUV from one of their competitors at thousands less than than it would have been if purchased from them. read more

So I reserved a vehicle through Carmax for test drive and possible purchase. The vehicle had to be shipped and arrived in a timely manner. I was then informed that there was a title issue and it would be about two more weeks. I was asked if I still was interested in the vehicle to which I replied that I was not. When I asked to have it removed from my reservation, I was told that was not possible until the title came in. So now I am unable to reserve another vehicle since this is on hold. This a ridiculous way to do business. And now I get no reply when I ask to speak to. a supervisor. DO NOT RECOMMEND THIS PLACE AT ALL! read more

I bought a Nissan Pathfinder from this dealer in 2019. At the time, I thought they were friendly and helpful and I planned on conducting future vehicle purchases through this same dealership. Silly me. The day I went to shop for a vehicle I fell in love with the vehicle I ultimately purchased, while visually inspecting it I noticed the roof rack trim was peeling up a little bit and pointed it out to the salesman, he brushed it off as 'minor cosmetic damage' assured me the vehicle had no hail damage, had never been in an accident, and had never had any body work done to it. Reassured, I financed the vehicle and drove her off the lot. The last few years, mechanically, with regular maintenance, she's been rock solid. However, almost immediately I started to notice some staining on the interior roof and my wife would occasionally say her feet felt a bit damp. I thought this odd, but stupidly brushed it off thinking maybe I left the sunroof open during inclement weather, or a window cracked, the A/C condenser dripping, whatever. Nay nay. Last week I took the vehicle through a car wash with my wife and kids in tow and the vehicle FLOODED with water on the driver's side and passenger's side. Not only that but the vehicle is obviously running and the water is pouring out through the under dash fuse box!! It was truly terrifying! Upon exiting the wash, I get out to try to figure out what happened and low and behold that 'minor cosmetic damage' is now visibly WAY worse. I take the vehicle to Caliber Collision (who is absolutely fantastic by the way!) who inspected the damage thoroughly, performed a water test, and provide me a written estimate (all for free by the way!). During this process they showed me how CarMax had glued down the roof rack trim to hide the fact that it was broken, clips and all, and underneath the rubber seals were completely missing, furthermore the water gutters that drain the water alongside the vehicle, next to the sunroof, are completely clogged, and the aftermarket windshield (remember how they stated no bodywork/hail damage? So why the undisclosed windshield replacement?) was improperly installed as were the rubber seals around it adding to the flooding damage. The total costs to repair and make this vehicle safe to drive again are a minimum of $3K. I have filed a claim with my insurance company and am hoping they will assist. However, I reached out to CarMax hoping they would in good faith make this right. Silly me. They all but told me to go you-know-what myself. These people sold me a faulty vehicle, with known NOT cosmetic damages they tried to hide WITH GLUE, lied to me about it, put me and my family's lives at risk, and then stood by that decision. It's also important to note this was not an isolated issue relating only to this dealership, I spoke with an @$$#0l3 representing their corporate entity. So let the buyer beware. I truly believed in CarMax, and that they were shaking up the industry and doing things differently and I was wrong. These people are just heartless, corporate pricks like the rest of them. Spend your money elsewhere and be safe out there. If anyone would like to see Caliber's inspection report validating my claim or the email thread with their corporate flunky for the laughs feel free to hit me up. read more

The first time I came here to test drive a car I had requested to be transferred here, I came way before my appointment time and was told somebody would be get to me soon. 30 mins later, they told me I was first in line and that someone would get to me asap. About 30 mins later same story. Finally at about 2 hours of waiting, I just asked for my appointment to be rescheduled and left. Ok, I can take the blame for that - I didn't come at my specific appointment time so there was nobody to help me. But just tell me that right off the bat so I can go about the rest of my day. Any way, what made me even more mad is that, the next time, I came in at my appointment time as previously scheduled. I was checked in and told someone would get to me as soon as possible. Well guess what, same story again. You're the first one in line, our agent will get to you as soon as possible. Even with an appointment!! Finally an hour in, I decided to cut my losses and leave when they finally got me an agent to go over the paperwork needed to get this car for a test drive. Why do you guys give appointments if you know there won't be agents available? If this were a doctor's office and you were the patient, would you be ok waiting an hour to see the doctor or would you be complaining at the 15 min mark? I only give you one extra star because the agent that finally got me was nice and worked with me even though I was pissed and in a hurry. I will never come back here. My experience with CarMax in San Diego previously was much more pleasant. read more

Welp, I gave them one more shot and they fumbled. After 2 failed attempts to purchase a car (selling the car from under us while we were waiting on repairs), they offered $1000 off due to their mess up. This was a while ago, but they could not find a similar car, so we waited. Today, I went in to look at a different car only to find out that they have no record of the offer. Officially done wasting time at this place. As a side note, the car I looked at today had clearly had body work done, bumper misaligned, repainted, etc. The sales guy tried to tell me that "That's just a feature of this trim". I swear, next time someone says something that stupid to me, I am going to flat out ask them if they are really dumb enough to think that or if they are just hoping that I am... If you buy a car from this place with peace of mind that they offer a warranty, I wouldn't hold my breath waiting on getting something fixed. They are more willing to sell your car to someone else than fix it. read more

I have purchased 20+ cars in my lifetime at various car dealerships. Its been my experience that dealerships will screw you if they are legally allowed to. Usually the only thing stopping them are the laws or the possibility of getting sued. However I recently had an amazing experience with Carmax on Tutt in Colorado Springs. I won't bore you with the details but they did me right on a car I purchased there 5 months after I bought it. They had no legal obligation to do what they did. I fully expected them to tell me to pound sand which would have been within their legal rights. In my case, this dealership actually had a conscious and did the right thing which was not cheap for them. I highly recommend using them if you are in the market for a car. read more

We purchased a diesel truck from them and not only was the truck exactly what we needed but the service from them was top notch. They made the whole process quick and easy for us. We had already been preapproved so we were able to send in the letter they got all the paperwork together all we had to do is come in and sign. Everyone from our sales person to the person who's title I can't remember but who we signed the papers with we're friendly, courteous, and just a pleasure to work with. I highly recommend this Carmax location you won't be disappointed! read more

Set everything up online and got approved for a car before i went to the location. When i get there, my appointment was at 6:30, walked around the lot for a bit and noticed all the cars said no haggle price on them :(. sat around waiting to be called for about 45 minutes, and decided to leave. My appointment was at 6:30 not 7:30. Plus the car was way over priced(no haggle price) by at least 3000, found same car alot of places for 4k or less at other places. I have family in the car business, they were saying they probably acquired the car for around 11 or 12k and were selling it for 19k. Only reason this place is still in business I would imagine is because people dont do their own research. Dont even touch it will a long stick I tell you. read more

Kimberly is one of the sales floor managers there. The tires on the truck we were looking at buying clearly had a patch on the tire and she had no empathy for our concern. Was rude. Not cut out for customer service. Can't read a room. Overly defensive. Was not listening to any of our concerns or thoughts. Was overly nonchalant. This is NOT the way car buying should be. Zero stars for you Kimberly. Not to mention the sales floor staff during peak hours are simply milking the clock and not actually helping customers there was a two hour wait for absolutely no reason at all. Look at tiktok on your off hours guys. The kid we were working with should have had us in and out. We were cash buyers. Knew exactly what we wanted and even ORDERED IT there but he was busy either on his phone, with his coworkers shooting the (poop emoji here) or who knows where leaving us on the lot saying he was going to order our test drive but never came back. He was not attentive. And Ms Kimberly said 'oh it's because he's new'. Did you mean a new....born? Because I wasn't born yesterday and I know that I shouldn't be snap chatting when I'm trying to catch that cash money baby. Or you know at least getting the license plate for a test drive like I said I was going to. So Zero stars for you baby sales consultant read more

Max are warranty does not honor contract. Will find a way around not paying for needed parts and warranty.

Hail Colorado, CarMax site asks you to choose between panel damage OR major hail damage. I put "panel damage" and "scratches," because this was not major hail damage (they offer $2000 below fair market price anyway). I came in didn't I? The CarMax appraiser scratched my door paint to see if was original, (like years ago), then wrote hail damage to Top Surfaces. Why don't they just put "hail damage to top surfaces" as a choice Online? The rude potential CatMax buyer then tried to shame me in front of everyone: "YOU!! did not declare hail damage, we said xxxxx I have to offer you xxxxx (even $3000 more less)." Does not go over vehicle in private, until after I explained that was not a choice. Well, I found a repair shop and purchase offer at a real dealer, where I selected dings/dents via KBB (Kelly Blue Book). AutoNation even called. I told him hail before even coming in. AutoNation still raised their original offer $200 then $500 when they saw it (to account for my upgrades), as if no hail: Go figure. Just had to see three KBB dealers besides AutoNation (extra work and miles on my vehicle). So I got the amount CarMax first offered (for new miles). Sad Face. Well, YOU!! Lost out, CarMax! 2nd time in 9 years (when your fellow CarMax in another state kept my $700 down payment on a late delivery, and I had to go with someone else for my trade). Not trying you again. $700 inflation is like $930 today. You cost me money$$ every time I deal with you. read more

CarMax - The hood has some hail. - Used Car Dealers Near Me - Colorado Springs, Colorado

These are the memories of my 2016 Subaru Impreza before I sold it to Carmax. If you are looking to sell your vehicle without stressing yourself, go sell it to Carmax and they will give you really great & fair deal. I got the sweetest deal in Carmax and I wasn't expecting that as I know they're dealership that they will lowball me bigtime to make lot of money but that wasn't the case I guess. Surprisingly, they beat the estimate offer of my car in KBB. Everything went smoothly after I sold my car to them. I definitely recommend this to people that's thinking to sell they're car read more

CarMax - Used Car Dealers Near Me - Colorado Springs, Colorado

See all

We have bought a number of cars over the years. I was worried when I saw the negative reviews. Carmax didn't let me down. They were responsive throughout the whole process. Kyle was professional and personal. We did not have to wait, I mean, the process takes a little but that was expected. I would say check them out for yourself. I know we'll be back. read more

If I could give no stars, I would. This place is a fuckin joke! I recently got a 2013 Jeep due to the fact my 2000 Jeep as on it's last leg. So my back up camera went out about a week i to me having it. Call them make an appointment take my car in they have it for about 4 hours when they call me and say "we don't have the parts you can come get your car and bring it back next week." Take it back they fix the camera but break the housing unit. ​So of course they say bring it back next week and we will fix it. Three times I had to take my car in for 3+ hours just to fix that (as of today it started acting up again.) It was like that every time I got something fixed during my 90 day warranty. On to the next problem.....these people apparently can't properly fill out paperwork. Had to get my temp tags extended 3 times because they kept fucking up on something wether it be my name, address or what the car was. The dmv finally just felt bad for me and let me do it there. Last of all they double charged me for one months car payment leaving me more than $300 in the negative then telling me they have no record of that happening after being called a bitch and 4 people hanging up on me. I called my bank and told them what is going on, and they told me it was carmax's fault, but they would fix it for me, and within an hour, thankfully, I got my money back. I will NEVER deal with this company again. read more

Extremely disappointed/upset with the local Carmax dealership. While looking for cars we found one we liked at another location so had it shipped here. The estimated ready date was 6/9- 6/16. Last update I got was on 6/10 that it was going through the delivery inspection and they would text/email when it was ready. Today after not hearing anything I went to look and it shows it was ready Friday morning (6/14) so I logged into my account and it's been SOLD. How is it the car I had shipped and reserved for me has been sold when I hadn't even been contacted to look/drive/buy?? read more

CarMax/MaxCare EXTENDED WARRANTY IS MISLEADING, WITH IN MY OPINION, FRAUDULENT BUSINESS PRACTICES. Purchased a 2012 BMW X5 in April/May 2021, added MaxCare extended warranty (2 year, up to 75,000 miles total) at time of purchase with $500 deductible, for additional $2,100. The vehicle had approx 45k miles on it. I would never have purchased the vehicle without the extended warranty. I've had 4 needed repairs, 3 were significant, requiring the use of the extended warranty in the first year. I have had the car repaired at two facilities, Winslow BMW, and another shop that repairs only BMW. The CarMax repair shops will not touch significant repairs on a BMW, so I have no choice. In all three instances, the warranty covered the parts, but the catch is the labor. MaxCare will only cover a portion of the labor costs. I asked them where they came up with the labor time and cost per hour, they will only say "industry standard". My last repair had a difference of 17 hours between what the warranty would cover, and the repair shop. If I had taken it to Winslow BMW, the repair costs were even higher, I had a quote from them as well. My last repair cost me $3,600 out of pocket (due to shortage of labor costs covered by MaxCare), with a total out of pocket over $5,000 in this first year for the 3 repairs. I have another oil leak that I have a quote of $3,100 for. Based on the last 3 repairs, my out of pocket should be close to another $1,400 +-. In no case has my deductible of $500 even been close. I spoke directly with the agent from MaxCare who covered my last repair, whom consulted her manager. I asked if they could point me in the direction of a shop where I could get my repairs completed with a deductible of $500. I even said I'd have it taken anywhere in the US. I even said I'd like to take it back to the CarMax I purchased from, since it has a repair facility. I was told no, I had to find a shop myself and play this whole game again. Here's the game/process: I would have to take my car to a repair facility and pay for an another inspection, get a quote, file a claim with MaxCare. I won't know what the outcome of what MaxCare will pay until they run all their numbers. If I'm not happy with what they will pay for, I have to go to another shop, pay for another inspection, open a new claim with MaxCare, and do it all over again. The claims close out if you go to another shop. This is not realistic. Vehicle inspections are about $150-$175 every time you take it to a new shop, maybe more. This can go on forever, with no guarantee of a better outcome. MaxCare knows this, they stand by their quotes, you don't have much of a choice. So basically, the deductible is a farce, very misleading. They can't even come close to actual labor costs, or provide me an alternate solution. MaxCare would not provide me documentation of where the labor time and "cost per hour" come from, even after I asked for it. I had coolant and significant oil leaks that were obviously there when I bought the car. My first inspection by Winslow BMW just months after I purchased, showed numerous significant issues that should have been caught by any cursory inspection by a CarMax mechanic. Leaking oil and coolant was never disclosed to me. I totally understand that buying a used car that happened to be a lemon is on me. I should have had my own inspection when I bought. That's on me, although I believe it should never have left the lot in that condition. The warranty issue is not on me. They sold me a warranty that I was led to believe had a $500 deductible. I feel completely misled. The labor time and "cost per hour" quotes are fraudulent in my opinion, when you can't provide me where your costs come from, or the name of a repair facility that will complete repairs at the cost you say are "industry standard", that's not legitimate business practice. This is the third vehicle I've purchased from CarMax, I will never buy another, nor recommend it. I will tell this story to as many people as I can. read more

I didn't have any issues at all. I was looking at several dealerships and found the car I liked on the CarMax site. They shipped it down from Loveland. I scheduled a time to good look at it and after getting to the CarMax store it was literally about an hour and 45 minutes to do the test drive, paperwork and leave the lot. It was the quickest and most pleasurable car buying experience I've ever had. No high pressure salesman and no haggling. I knew my car payment before we even stepped on the lot. Spenser was great to work with and was very clear and concise. I would definitely purchase another vehicle from CarMax. read more

I had the worst car-buying experience at Carmax Colorado Springs. I transferred a car from Houston to Colorado Springs, and it took the dealership over a month to test drive the car. Once I purchased the car, the car was riding rough, and we didn't like the car so we decided to return the car, 10 days after purchasing it. Upon returning the car, we were promised to get the refund check processed back after a couple of weeks. Ladies and gentlemen, it's been 6 weeks and my lender hasn't received a check from Carmax. Sad state of affairs. Carmax Colorado Springs, isn't the dealership for you. read more

I haven't bought a new car in many years. Too much hassle. Too many shady dealers. Usually not the best value. But then, buying a used car from the big name local dealers is also fraught with pitfalls. I won't mention names, but all that I've worked with in the past 20 years turned out to be less than ideal. My solution: buy a car not more than three years old and fewer than 30k miles. Then try to find an honest dealer. Finally, have any car I pick examined by an independent mechanic. A couple friends suggested I give CarMax a look. I figured why not. After all, they couldn't be any worse than all the others. So, I tried CarMax. Quickly found exactly what I was looking for online. This particular car was not far away and CarMax promised to deliver it to the local store that same day. Made an appointment to see it and get an offer on my trade in. In brief, although CarMax found a significant defect in my old car (one I hadn't seen) they still honored their preliminary trade offer. Good start. Then make the deal. No haggle. They started with the advertised price, deducted the offered trade allowance, I drove the car to a trusted mechanic who gave it the once-over, I went back to the show room and finished the deal. Then the only hassle was waiting for the closers to close the deal. Spent nearly two hours waiting to sign the papers which only took about 20 minutes once they finally got around to us. It seems that while there were six sales people standing around in the showroom, there was only one closer. Not good planning IMO. Do I recommend CarMax? You betcha. While not perfect, they are miles ahead of everyone else I've experienced in making the buying process less hazardous. read more

I bought a vehicle in March, they still haven't gotten me the title and the vehicle still has an out of state lien on it. 5 months after purchase and no title. I'm taking this to the BBB and the AG office, highly illegal practices. Beyond that the vehicle has several issues and I wonder if it was in an undisclosed accident. I've replaced the rear camera and according to GMC codes it's of a previous year and according to GMC the bed should have a spray in bed liner for my trim level but it has the drop in liner of the previous year reinforcing my concerns with the camera and harnesses being wrong. read more

I made an appointment 3 days in advance for an appraisal of my F250 truck. I showed up on time. The kid behind the counter told me there would be a 20 minute wait. I hadn't realise I had stepped into the doctors office. After 25 minutes, I asked the guy what the status was. Still didn't have anyone available, he said. I left. I was not a walk-in, I made an appointment days in advance. A competent manager would allocate the human resources to cover the appointments and stop making appointments when it becomes too busy. It's disrespectful to waste another persons time like this. I will find it difficult to return for any reason and more difficult to recommend CarMax to anyone. read more

DO NOT TRUST Carmax!!!!! We had a car shipped on 7/3. It was a 2010 Nissan Xtera. We were told it would be ready for us to drive on 7/26. We called on 18th to check the status of the vehicle (719-313-4860) after noticing it showing up on the local Carmax page. Carmax's own automated system told us the vehicle was being cleaned and undergoing a post shipping check and still reserved. We were told we we would be able to test driven on 7/20. We have also been checking the "track my car" button daily connected to our reservation email since 7/12. Carmax's own system says estimated to be ready for test drive ready by 7/20. See screen shot below. We called again today 7/21 only to be told that they "texted us" on 7/12 and 7/15 (no emails, calls or texts or online updates received and we can provide proof) and that it was taken off hold and sold. However, we spoke to a person at their corporate and their system still says its being cleaned and resevered for us! Colorado Springs Carmax are liars and cheats! read more

Would give 0 stars if I could. I got an offer to sell my car, I called ahead and asked 2 different reps if I needed the title and both of them said all I needed was the registration and release of lien. Drove an hour to the store and they told me I needed the title. Then had the nerve to say the offer expires in a week and that people come in all the time having the same issue. Absolutely no way in hell I will ever do business with carmax after this. The calls were logged and both reps should be fired for all of the times they've told this to people. read more

I've been using CarMax on and off since 1999. I decided to upgrade my Subaru Crosstrek for a Porsche Macan Turbo. Searching the state on other sites, I couldn't find a Turbo. On a hunch, I hit CarMax and they had one. I went to CarMax, test drove and fell in love. I didn't prepare my Crosstrek for trade-in, so I cleaned it up and went back to trade it in. I got a very good deal on trade-in and between it and my down payment made the Porsche available to me. I found some small issues, which CarMax immediately fixed, but the big one was tires. The tires on the 43kmiles car were the originals. CarMax agreed and replaced them gratis and without question. That's a HUGE benefit. No hassle. I'm happy with my purchase and I'm ecstatic about their service so far. read more