Best service department ever! Everyone is kind and go above and beyond to take care of your vehicle! No need to take your Anywhere else.

I went to Corwin Honda to get an oil change because the mechanic I usually use was booked on my day off. About a week later my starter died (unrelated) and I took my Honda CR-V to my mechanic for a replacement. While it was in the shop, they noticed an oil leak caused by a loose oil drain plug. Sure enough, when I checked my parking spot, I saw fresh oil stains. I will avoid returning to Corwin Honda, as my engine could have been destroyed. I posted this same review on Google over six months ago and was told to email the manager. I did so, and never heard back read more

Do yourself a favor and run the other way. We negotiated a firm $26,000 out-the-door price ($9k down, $17k financed) for the minivan. After we signed, we discovered the finance contract had been padded with a $6,000 extended warranty we never discussed, never agreed to, and were never even shown. They clearly counted on us being distracted with a toddler and exhausted after six hours at the dealership to slip it through unnoticed. We had intended to pay the $17k off immediately with our insurance payout, so this hidden add-on cost us thousands extra. The entire process was an absolute circus of broken promises. Despite a scheduled appointment and repeated assurances the van would be ready, it showed up with no tires mounted. After waiting hours for tires, we bought it with the dealer promising the non-working blind-spot monitors and rear cross-traffic alert would be fixed and the vehicle detailed before delivery. What followed was six straight weeks of deception: multiple "confirmed ready" phone calls followed by hour-plus drives only to arrive and find the sensors still broken and the van filthy. This happened so many times we lost count--well over a dozen wasted hours on the road for a young family with small kids. It finally took an outside specialty shop (not them) to actually fix what they swore was already done. The level of dishonesty and incompetence here is staggering. They'll smile to your face, shake your hand, then pad the contract and string you along for weeks. Take your business literally anywhere else--you'll be treated far better than we were and deal with people of better moral character than you will at Corwin Honda. read more

Sean in car sales was wonderful! He was top notch at communicating regularly with me and offered to Help facilitate the sale around my crazy schedule. There should be more sales people like him out there!! Thank you so much!! read more

Taking a car in for a recall and no rental offered. They will take care of the bill for a Lyft if you are within 10 miles. What about everything else I have to do that day, are you paying to have my kids dropped off and picked up from school. Are you getting me to work and back? Other dealers have ALWAYS offered a car. This is my 4th car from this location, the precious owners always got me a vehicle. Last time buying or leasing from them. I know its not a big deal for them to lose one customer, but I will always caution anyone I talk to about the poor customer service and tell them to go elsewhere. read more

shady car dealer; went to buy a vehicle and it had an oil leak so I backed out. Not cool they would t try to do that; also the CS was weak as well. read more

If I could give lower rating I would. I bought a used Cadillac that needed the night vision camera calibrated and paint touch up. It was agreed that Corwin would get it done. It's been a mess dealing with them. The sales manager promises something and doesn't follow through. Needless to say and spare a lot of details. Use caution when going to this dealer. I see why their rating is so low. read more

I have only used Corwin Honda for service two times, and on both occasions I had troubling results. The first occasion for differential fluid service on my CR-V, which is a recommended service after the first 15,000 miles. I made an appointment after receiving an email from Corwin offering "20% off any recommended maintenance or repair." In spite of this, immediately on arrival at the dealership I was told that my scheduled service was "already discounted" and therefore not eligible for the discount. Classic bait and switch, promise a discount, wait for the customer to take the time and trouble to show up and then deny that the discount applies. I had to insist that I had specifically cleared that the discount would apply to this service on my vehicle with the service manager before the dealership agreed to honor its written promise of a discount. My second occasion was to replace a missing screw on the housing for my engine filter, which Corwin had previously noted should be done but did not do. This was during winter, and I had regularly been using the window defroster to keep the windshield clear, with no problems of any kind. Shortly after getting the work done, on the very next attempt to use the defroster I realized that it was now making a loud rattling noise when engaged. I removed the cabin air filter and found a large intact peanut sitting on the blower. The air filter was properly installed and undamaged and it is physically impossible for something this size to get through the cowl cover at the base of the windshield. The simplest explanation is that during the routine replacement of a screw the Corwin service technician created a future service need by vandalizing my vehicle. This is dishonest at best if not outright criminal. behavior The common denominator from my perspective is that Corwin regards its service customers as sheep to fleece. Use at your peril, I certainly won't be doing so. read more

Scheduled to have my fuel pump replaced since it's on decoy. Found out that I needed my car to have less than a 1/4 tank AFTER DROPPING MY CAR OFF!!! I was also falsely quoted some needed maintenance for my vehicle that had already been completed a few months prior. The final nail in the coffin was being told that I needed to call back when my tank had less gas, since the rep refused to hold onto the pump that had been ordered originally for my vehicle. read more

I would be very cautious purchasing a car from this dealership. Their financial department is scandalous. Read the rest of the reviews about it below mine. I wish I would've. Dylan Phillips is a snake and will add on a warranty without your permission and blame it on interest rates. We are now fighting with them to refund the warranty that we were not made aware of and to get the credit union to redo our loan. We were told our monthly rate would be about $120 less than what it was and we asked about it Dylan said it was due to the interest rate and did not mention the over $9k in warranties that he added without our permission. It was not until I received loan paperwork in the mail from our credit union that I realized the loan amount was wrong. Prior to meeting with the finance department our experience was five stars. Connor was our sales guy and was incredibly kind, professional and knowledgeable. We had come in for two cars listed on their website that had unfortunately sold by the time we got there. He found us a car I liked even better and gave us a great deal. He has also been in touch to make sure everything with our car is going well. I would also add, that I have reached out to their sales manager requesting a call to let him know of our experience and have not heard back. read more

I will never buy a car from Corwin again. This is the worst dealership and service department ever. Very unethical sales, finance, and service technicians. Caution against all of the upselling (service plans, windshield protection, theft protection). They are all a scam to get more money out of you. Use caution and always double check everything so you are not taken advantage of when dealing with the sales manager, financing (Rick), Service Advisor (Jennifer), and be sure to double check the head service technician's work (Jeff) after bringing your car in for repairs. I purchased the service plan, and there were so many roadblocks to get things fixed. We sold our brand new car after 6 months because the service department lied about replacing parts which were not replaced. Technicians were unskilled and unable to properly fix the vehicle. You are bringing your car to the graveyard if you have your car serviced at Corwin. read more

The dealership provides a good selection of vehicles in a well-maintained showroom. The staff is professional and available to answer questions throughout the process. They offer financing options to accommodate different needs, making it easy to explore various choices. The service department is equipped to handle routine maintenance and vehicle support. Overall, the dealership offers a standard car-buying experience with helpful staff and a variety of options to consider when looking for a new or used vehicle. read more

My husband and I had went in to get our previous car serviced for a recall and were influenced into speaking to a sales rep who was interested in buying our vehicle from us. We decided to explore our options since we were already there and had previously spoke about purchasing a larger vehicle since we have a toddler. We ended up getting a 2024 Mazda CX-90 in which 30 days later had a check engine light come on. We called the dealership the day after Veterans Day to notify them of this problem since we thought they would be closed during the holiday weekend. They had made us an appointment for the Thursday after Veterans Day, but the lady told us there was no guarantee that they could help us since it was a day after the "30 day mark." so we thought we'd take our chances & bring the vehicle in hoping to be accommodated. We were then told that they would not take it back, but instead, they would offer us another trade-in. As we further spoke to them about our options, they had told us that we would have more negative equity than what we came in with since we were doing another trade-in. My husband, who is a military member had asked them if they can make an exception being that the light had came on at the 30 day mark & it was a holiday weekend. They told us that they will not allow that since we signed a contract. After long hours of being at the dealership, trying to weigh out our options, we decided to take the car to Mazda to get evaluated, hoping that the issue would be covered under our warranty. Mazda had ran an inspection and told us that there was a recall. As well as an issue with the battery and the coolant leakage that would cost us around $2000 to fix. And I remind you that this is a car that we have only had for 32 days now. This is a 2024 Mazda. The last thing we would expect is to buy a car from a company where we have been loyal customers & left to feel like we're being completely ripped off and now drowning in debt in order to get a reliable vehicle read more

I came in looking for a cheap sedan and unsure how to go through all the step and if I could buy a car as a new time credit user. They said they'll even put could but I was unsure since I got turned down the other day. I came in and we got started and everything was going smoothly but I had hit a hard stop with my paystub and they went completely out of their way to still get me a new car. They were able to find me a different but amazing SUV and get me the car all within 4 hours. Their customer service, pricing and store is just incredible. I recommend coming here to buy a car. Amazing people. Shawn and Tuy thank you. read more

Bad service, find a better stealership. This dealership only cares about money, I will go to Vidmar Honda in Pueblo from now on

I do not like posting negative reviews but feel the need to share my experience. First, I want to preface that my actual salesperson was great and this is in no way a review on him. One month ago, I traded in my 4Runner for a new Honda Passport. I had an existing loan which the dealership was to pay off. One month later and it STILL has not been paid. I have been calling and calling and it is still not resolved. They claim it was overnighted this past week but will not provide me the tracking number to prove it. The finance guy requested I sign a new contract stating he "found a way to save me another $500." He claimed the contract was identical to the first one other than the additional savings he "found." That was NOT true. I have found discrepancies and the finance person refuses to call me back. I am STILL waiting on answers about the contract, copies of a few things and for my trade in the be paid off. I will absolutely never buy or give my business to this dealership again. read more

Horrible dealership. Once they get your money, they no longer honor their commitments to you. They blame Groove Honda but it's a way not to take responsibility for their actions. read more

They left a bleeder valve open on my wife's car. Luckily she went to a tire shop immediately after that caught it before she drove a substantial distance. When I called and let them know the guy I spoke with was completely indifferent. He sent over a tow truck and we had the car delivered to their dealership. The next morning I got a call at about 10 am asking how my experience was lol I let them know what had happened and that I was still waiting to hear back about the brake bleeder valvle. They fixed it, we asked for a shuttle because I was working and my wife didn't have a way to get there. They offered an Uber, she agreed. A few hours later they let her know that there were no ubers available and that instead they'd have someone drive our car back. Lol I've never in my life not been able to find an Uber, anywhere... whatever. A few days later, we got a nail in our tire, happend to be right around the block from them at a tire shop. The car didn't have a lugnut key and that tire shop didn't have one either. I ran back to groove honda and asked if I could borrow one for a few minutes and they refused lol had to buy one. The guy was so rude, I mentioned to him what had happend a few days before and he said "I had nothing to do with that, it's not my problem" wow! What a guy.. I will mention that the director of the service department did call and apologize and aslo gave a refund but their service is always so impersonal. You think after a situation like that, where it could've ended very badly, they'd be a little more willing to help out a customer but they don't seem to value customer service very much. I won't ever go back to Groove, there is another Honda dealer in the springs I'll be dealing with from now on. Their sales department was awesome when we bought the car, Mario was so nice but the service guys are always so rude. I'm not sure if this incident was a fluke as far as their service goes but leaving a bleeder valvle open is just so careless and could've resulted in somerhing horrific. read more

I was lied to both during and after my sales experience. John Walker III and Meghan Berry worked together to get every last cent out of me. I was told John Walker III was a finance guy. He isn't. He is just another salesman. Avoidbthese jerks. Go to McCloskey. read more

SERVICE DEPARTMENT - BEWARE Short story - Paid nearly $1000 to have service done and my car leaks oil now. TAKE YOUR CAR SOMEWHERE ELSE!!!! Service technicians are not qualified. Advisors and management need training. Long story - I took my 2020 Honda Pilot in for a large service in March. This was recommended maintenance (transfer case service, transmission service, brake fluid system service, oil change). I took my car to the dealership to have the service performed to make sure it was done right. After paying nearly $1000, I noticed my car was leaking oil underneath once I got home. After many phone calls and dealing with multiple advisors, I got my car back to Groove to have it repaired. They told me nothing was wrong with it, just residual oil. They power washed the underneath of my car and told me I was good to go. (They had the same service tech that performed the maintenance check it on my return visit). Of course, he said nothing was wrong. This took 4 hours of my time to have it checked and be told nothing was wrong. After taking their word for it, I took my car home. When I checked a few weeks later, my car had leaked oil all over the garage floor. Again, I had to call and speak with multiple advisors and managers. They agreed to have their foreman inspect the problem. When I arrived at Groove, Dylan (service advisor) greeted me at my car. This time I brought photos of all of the oil on my garage floor. Dylan told me it didn't look that bad and was most likely residual oil from the service. He said it didn't look substantial. I informed him that I have already been through this before at my last appointment and I wasn't satisfied. I do not expect my car to be leaking oil after having it serviced at a Honda dealerhsip. After 4 hours of sitting in the showroom with my two children, they finally concluded that it was indeed leaking and a washer needed to be replaced. Finally they found the problem that they should have inspected more thoroughly at my first appointment. I also believe if I would not have pushed back, they would have sent me home again telling me that it wasn't leaking. Cindy is the manager of the service department. I told her I wanted a refund for my entire service since I missed 2 days of work and sat in their showroom for over 9 hours (between both of my appointments to have it diagnosed). She said they would give me $300. I told her that I had to fight to get it fixed and spent 2 full days of my time that they should give do more. I also told her I was planning to leave a google review. At that point, she said if I was going to leave a review of my experience she was decreasing the amount of the refund to the bare minimum of $130. I asked to speak to the manager above her. This was refused. He wasn't in and apparently they say he doesn't have a phone number either. I am extremely disappointed with my complete experience at Groove. Apparently the service technicians are inexperienced and should not be allowed to perform maintenance until further training is provided. When a car is brought back with problems, they should have someone qualified look at it from the beginning. The advisors and management need additional training. This dealership is a poor representation of the Honda brand. Take your car elsewhere for service. read more

Corwin Honda Colorado Springs - Car Dealers Near Me - Colorado Springs, Colorado

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My dad went in to fix the starter of his Honda Pilot and also the spool valve. After leaving the service department my dad noticed the engine light came on and took his vehicle to Maroone Honda down south and they discovered that there were two valves that had been disconnected! They proceeded to connect the valve for $99 and then my dad turned around and took it back to Corwin Honda and talked to the manager. He was very nonchalant and unprofessional about the situation and even told my dad, "well..everyone makes mistakes". Instead of offering an apology or some sort of incentive for doing a poor job on my dad's vehicle...the MANAGER decided to gaslight the situation and blame it on human error! My dad had to ask for a refund of the $99 he spent on a mechanic at Maroone Honda to connect the valves! The manager didn't even offer a reasonable discount for the "mistake" his mechanics did. Mind you, my dad is an elderly veteran who is on a fixed income and was expected to pay $1900! The trip back and forth to get his car repaired plus the amount of money spent was bad enough. Then you have a manager who knows nothing about good customer service to deal with! I would definitely give 0 stars if I could but instead I'll spread the word for anyone I know not to go here to get any service done! What ever happened to paying for a service and actually getting good service? Sadly, those days appear to be long gone! Very disappointing read more

Since Corwin Holda reviews immediately takes down bad reviews and only leave good ones, I thought I would leave another review. They promised me several times a second key for my vehicle and never provided one. Now they are saying it's Groove Honda that promised it even though I spoke to the same 2 people I dealt with when I purchased the vehicle. iI had no control of Corwin purchasing the dealership. If anyone wants a more accurate rating, check yelp and not the Corwin Honda Website as you will only see what they want you to see. read more

I brought my 2008 Odyssey in for new tires. After shopping other stores, I was going to get what i thought was the best price, plus have them look at a couple other items. I was wrong! Danny, the Service Advisor, told me the tires were buy three and get one free! I got a better price! Danny kept me informed of some small issues with my car which they were able to fix while I was there. He took the time to go over all my options! There were a couple repairs that I did not have time or the $$ to do that day, but he let me know they were not safety issues. I will come back sometime later this year to get the items fixed. This was my first visit to Corwin Honda since they took over from Groove and I was very happy with the results! Thank you! read more

I brought the car that my son in law purchased in to see if the AutoNation extended warranty would cover some problems with the car. I was told there was a $180 diagnostic fee that would be applied to any repairs needed. They informed me that the car repairs wouldn't be covered (they quoted me over $10,000 for the repairs). I couldn't afford the all of the repairs so I selected about $200 in repairs so that the diagnostic fee wouldn't go to waste. They then informed me that the repairs that I selected didn't qualify for the diagnostic fee application after they finished the repairs and I would be charged for the diagnostic fee AND the repairs. They are crooks. read more

We purchased our new Passport from Groove Honda and they have been great! We love the Passport and we have been extremely happy with the customer and maintenance service. I highly recommend this dealership!!! read more

Recently purchased an electric vehicle from Corwin Honda. It was late and we were done just minutes before they closed. I figured that our bill of sale would be sent to us via email. I have requested the email from Megan and the finance department Dylan three times and I have not received it. I was promised a home charger and a $500 credit to use on any electrician of my choice per Megan my sales person. I was mislead and now Honda is stating that I can only use their electrician to the advantage of these benefits. I let Megan know off the issue and she said she mismisspoke and told me she'd make it right. Now I get a text that says I'm SOL. SERIOUSLY disappointed. read more

Even for a dealership, they still skin you alive just to look at the car. The technician did not adequately explain that the already exorbitant diagnostic fee of 165 dollars was going to be applied twice, one for taking a look at the driver door's actuator, and the other for looking at the radiator fan. I left the car with them all day to go to work, and the crew actually went home without putting the door panel back on. The available staff hurried to reinstall the panel only when I came back from work and the shop was about to close. This just so happened to be my birthday, and I was already an emotional wreck from the timing of car issues and having to figure out transportation to work. A few minutes after paying, I got my wits back, confronted the tech about the price, and he said it was too late because I already signed. "That's just how it is, and you can talk to my service rep in the morning." Long story short, I paid almost 350 dollars for them to tell me about problems I already knew existed. No repairs done. I still have to climb in through the passenger door, and the engine will still overheat in stop-and-go traffic. It's criminal to charge people over 300 dollars without actually fixing anything in the car. read more

BEWARE! Do not buy a car from this dealership! I would give zero stars if I was able to. The customer service or lack there of at this dealership is one for the record books. I assisted my niece in purchasing a vehicle at groove Honda last weekend. Our salesman, Tre was polite and courteous but was at the mercy of the general sales manager, Jeremy. When we asked about 2021 Toyota 4Runner X Jeremy brought us a price sheet with several options listed which we told them we did not need or want. One of the options was a "theft deterrent" option for $399. We asked several times but were not allowed to remove it. So I would say that's not really an option. We asked Jeremy multiple times about removing the unwanted add-on to which he replied he can ask his boss but his boss is going to yell at him for asking to remove it because they never have in the past. We said we don't like being forced to purchase an option that we don't want, he said you're not being forced to, you don't have to buy the car from us. When I pressed him again he just stared at us in silence for an awkward 2 to 3 minutes. I'm not sure what kind of tactic that was but he is definitely in the wrong business, especially working at a Honda dealership. I asked to speak with his boss, he replied, "he was out playing golf at one of his homes, possibly the one in Arizona". Unfortunately, this was the only location with a late model 4runner or we would've walked out and bought elsewhere. After we agreed to the purchase he came back and said he was able to remove the $399 etching charge. We then went back to finance and they told us that they heard about the disagreement that I had with Jeremy. They did not seem surprised. Maybe this person has a habit of being rude to customers. I would never buy from or recommend your dealership again because of him. Jeremy might be the worst person I've ever dealt with buying a car sales and I have purchased 8-9 cars myself from various dealerships. Jeremy might be better suited to run a warehouse where he doesn't have to deal with people or be polite and stare at them in awkward silence like he's trying to have a battle of wills. I would love to describe him more but I don't want my review to be taken down. Beware of buying a car from groove Honda. Do not deal with Jeremy, he is the absolute worst salesman and human being in my opinion. read more

Today I had the pleasure of working with Angelo and Mario. Their professionalism is unmatched as well as their attitudes that favored family instead of me doing business. They both went out of their way to make sure my daughter and I got into the RIGHT vehicle. Their personalities alone makes me wanna buy a dozen cars to just do business with them. Overall, my experience was STELLAR and I will do business here again. read more

Corwin Honda Colorado Springs - Car Dealers Near Me - Colorado Springs, Colorado

Very unresponsive when trying to reach them over the phone. Left a voicemail and waited 3 business days until I gave up on hoping for a response. They still have not gotten back to me read more

Really great experience with Marcus as our salesman at Groove Honda.Would highly recommend Marcus!

Seeing how they have 2 places to leave review you may want to see the rating on the other thread as well. This place never ceases to disappoint everyone. Had an appt today at 9AM. Accident on the interstate was going to make us late by 15-20 minutes. We live 35 minutes away. I call and let them know we were running late.....I was told they could not take the vehicle....wait wait wait wait....,do they can over shoot their due times by hours....oil changes DO NOT TAKE 2-3 HOURS!!! Like I said, look at all the reviews not just the employee reviews trying to get these jokers above 2 stars. Call the Honda dealership in castle rock while I was on hold....guess what, same day spot available. Turned around and headed north. Once this changed from freedom to groove it was like crap hit the fan in both sales and service. They have no service and everything they do are on board with jiffy lube except they take 5 times as long. They are not a dealership they are inexperienced and unprofessional. Be warned, if you still trust them then you deserve what you get. read more

They are so quick to sell you a car & tell you all you want to hear. The moment you need something from them afterwards they can't help you. Tags are about to expire yet they can not give you an extension on new tags. DMV haven't sent us our card yet & Honda's excuse we already sent the paperwork to them. First dealership I have ever heard say this. read more

First of all, my family has had great experiences under the past ownership of Freedom Honda. They were kind and full of integrity, traits that this new ownership is missing. We took in my CRV to restore the headlights and the bumper looked at. The first man we talked to was amiable and said they might even be able to fix the rim of the bumper that was falling off. We made the appointment and came back a few days later. Here, we met Derrick. Not only did he say they don't even do anything with bodywork, including rims, but he did so in a demeaning way. As a female, I am already very uncomfortable walking into a service shop, but his belittling made me feel less than. After dropping off my car, I returned a few days later. Upon returning we paid a pretty penny for the headlights and they retrieved the car. After Derrick told "Daisy" several times to get my car, and they returned by looking spaced out and possibly high, my car was finally returned to me. When I saw my car, the rim was completely apart, more so than when it was dropped off. Not only was that apart, my battery was dead. Derrick blamed it on sitting out for a week, however, if they knew this was a problem, why didn't they jump it there while it was waiting for a week? This entire experience is completely unacceptable and I will not be taking my car here anymore. read more

My wife and II went car shopping to look for a new vehicle. We were greeted by Anthony Delgado Salesman, who made us feel comfortable at the showroom and he showed us around and guided us the car we were looking for. We experience a pleasant meeting. Mr. Delgasdo The salesman was very informative and he was answering question of ours patiently. about what were standard features, what were options, what was available and how long it might take to get the car we were looking for. Nowadays, it commonly seen that car salesmen just don't do enough good job and their only objective is to get a quick sale. But, salesman like Mr. Delgado delivers an incredible service and gives a very pleasant experience. L. Powers read more

I am disappointed with Groove Honda Colorado Springs as it was pointed out to me by a family member that I was taken advantage of as a unaware senior citizen, as I trusted that Groove Honda would not take advantage of the old and uninformed. I took my new "used" Honda CR-V in for its' first oil change with tire rotation and was told that the oil change cost alone would be over $100, "without" the oil being full or even semi-synthetic. Expressing my thought the price may be excessive, the Service Representative said he had a great deal for me. For $158 (came out at $158.54), I would be able to purchase a Service Contract that would cover 2 - regular oil changes (not synthetic or semi-synthetic oil), 2 - tire rotations and 2 - multi-point vehicle inspections, and although I realize that vehicle inspections are free when work is being performed at most dealerships because the inspections often lead to additional business for the dealership. However, after completing the oil change with tire rotation, I was told that their inspection revealed that appeared to be oil or fluid near the transmission, but Groove didn't know for sure what the fluid was and wouldn't tell me repair cost (if required) unless I brought back the car at another time and also pay an additional $167 to find out if there was an issue or not; so for this reason, I won't be taking my car back to Groove Honda, but instead I will seek a different source for service and repairs for my car in the neighborhood with an "established" reputation of honor and integrity. read more

A couple of months ago, my partner and I purchased a fantastic Hybrid Accord Touring at Groove Honda. The purchase process at this dealership was one of the best I have experienced. I was pretty happy with our decision to buy a vehicle from Groove Honda. However, that changed when we needed service for a sunroof that spontaneously exploded one morning while heading to work. We called Groove Honda and spoke with Cindy, their service director. Cindy was accommodating then and said we could bring our car in ASAP that Thursday morning. After looking at the car, Cindy was confident Honda would take care of the damages, so we left our new car with no sunroof at the dealership over the weekend. That weekend, a very late winter storm came through and lasted a few days. I was not worried about my car being left outside because I felt it was in good hands after speaking with Cindy. On Monday, we received a call from Cindy saying that Honda had decided not to repair the car even though we provided dash cam footage showing that we had done nothing out of the ordinary when the incident occurred. While on the phone with Cindy, I asked if my car had been kept inside during the storm. Cindy said yes, my car was left inside and stayed dry. That morning my partner and I went to the dealership to pick up our car, and we immediately noticed water spots indicating the vehicle had been left outside during the storm. At this point, I was disappointed with the condition of my car, but I was not angry because we have insurance, and any damage can be fixed. The "Service Director" Cindy had personally given me her business card and asked me to reach out to her if I had a problem. So, I did. Cindy came out of her office and approached me in the lobby in a very aggressive manner. I was very calm when I told her that the water spots on my car led me to believe it was not covered the entire time it was in Honda's possession. Cindy became loud, obnoxious, and condescending. As a polite customer who had just bought a car, I was completely caught off guard by her aggressive, mean, and unprofessional behavior. I can honestly say that I have never been spoken to like that in a professional setting. How the issue with our exploding sunroof was handled by Honda and their representative, Cindy, is entirely unacceptable. That Honda refused to take ownership of what was obviously a defective sunroof is shocking. It has tarnished my faith in their company. Also, Cindy having a leadership role at the dealership should set a high standard of customer service for her employees to follow. Yet, she cannot calmly handle a simple complaint about my car being left outside in a storm, demonstrating her need for basic customer service training. In short, the sales department is top-notch. However, the service department leaves a lot to be desired. read more

Corwin Honda Colorado Springs - Car Dealers Near Me - Colorado Springs, Colorado

Not transparent. Specifically asked for a one owner car that wasn't a rental or fleet vehicle. Was assured the one I was going to drive from Denver to look at met those requirements. That was also reiterated and emphasized once I arrived at Groove in C Spgs. I bought the car. Had a gut feeling and looked up the vin number when I got home. It was a rental. I called the dealership and they said sometimes a buyer will get a car and rent it back to him/her self if they have a small business or a one-person business. This would be for tax purposes. So once again they stated it was a one person car. I wasn't satisfied so I looked through my paperwork. Slipped in at the bottom of my pile of signed paperwork was a CarFax and a document from Groove. Both had signature lines but no signatures because I never saw them. Both stated the car was a rental owned by Avis/Budget. I returned the car. The finance person gave me my check and said "I wouldn't want a rental vehicle either!!" They lied. Don't go there. read more

Prior to the recent change in ownership, we had many fantastic experiences with this dealership. Our first experience with the dealership being owned by Groove Honda was unbelievably bad. The customer service was the worst we have ever experienced at a car dealership. Our service technician, Dustin, was rude and unhelpful. Wait times were ridiculous. And at the end of the day, our 2021 Pilot is still experiencing the same problem we took it in for. When we purchased our Pilot from this dealership less than two years ago, we paid extra for the 8 year warranty... a lot of good that did. I absolutely do not recommend this dealership. read more

Beware. When purchasing a vehicle with added accessories, the warranty is only good for 12 months/12,000 miles. Extended warranty does not cover added accessories to include those the dealer installed in order to make the vehicle different than the rest in that class on the lot. Added curb appeal. E.g. 2021 Ridgeline we bought had the bed cover already installed when we first looked at the vehicle. Bed covers advertised as installed to keep the bed of the truck waterproof. Appealing to us both. No where in the purchase of said truck in Oct 2021 did the salesman nor finance person state the difference between stock and added accessories warranties. We have had leaks since March 2022 that have progressed and I called to discuss on 30 Oct 2023 to leverage extended warranty. Learned I was about 12 months too late. Had I known the difference, I would have added a calendar reminder for 1 Sept 2022 to take in the truck for any issues. Love the truck and really unhappy with the bed cover and the lack of emphasis by sales. Haven't had information gaps when purchasing Honda vehicle in Las Vegas and Denver. Something is missing with CS dealer. read more