If it wasn't for the delivery driver Leon telling me about reason why my daughter was only going to get a 5 litre Concentrator machine instead of the 10 she needs. She would of had to wait. Who knows when. Everytime she calls when the Concentrator breaks she tells them what she needs. They need to get it together with Customer Service. Sometimes they can be really rude. Thank you Leon for All your help and explaining things to me. I will definitely be in contact with Eddie.... read more

Referred for a motorized scooter 12/2/25. Gave it 90 days. They say they never got the referral. Doctors office sent it again. waited a week. Called and was told i needed the rehab dept so i left a message. As i didn't get a return call I followed up again. Today i was told no referral has ever been received. When I asked for a supervisor i was disconnected. Third call on hold now for the rehab dept 10 minutes. At this point i've advised my doctors office my husband (also referred for a scooter due to cancer) and i need to be referred to an agency that isn't incompetent. read more

Provides home health care products. Never call back. Always say never received the order even though sent three times. Would not recommend to anyone read more

We have waited 3 days for a wheelchair. Yesterday they said they put wrong chair on truck and it would be delivered this morning, it's 1:00 and when I called, they said they attempted delivery and we weren't home. We were home, we can't leave the house because we don't have a wheelchair! Horrible company and no supervisor to speak to. read more

Everything could and should be improved. Do not use these people if you have any choice at all. I guarantee you that you will be better off with anyone else. If you have any question you should call any of the customer "service" offices and see how long it takes to actually talk to someone. And if you do finally get through to someone odds are you will not get any help. How they stay in business with their attitude is a true mystery. read more

My elderly mother has had 4 empty Oxygen tanks for over a week. I made 6 calls to the 800 line to get the empties picked up and replaced with full tanks, this would allow her to go out of her home with O2. I was told they would be bringing her replacement tanks over and over again. Each no show prompted me to make another call to find out why and when they would be brought. Each time I was lied to and told what they thought I would want to hear to push it down the road. If there is a choice I would absolutely choose a different company!! read more

By far, the WORST DME vendor we have ever had the displeasure of working with. This place is a complete joke when it comes to customer service. They constantly redirect phone calls to other departments that just redirect you back to the original department. So it's a constant loop that eventually ends in being connected to a voicemail that is never checked. They are also the only vendor contracted with UHC AHCCCS plans. So many our patients don't have a choice but to endure the long wait times, unanswered phones calls, and cancelled orders. The intake reps you eventually speak with also illegally state at times that they are not accepting new patients - even though patients with UHC AHCCCS have no other alternative. Literally, not one. Keep in mind, if a vendor is contracted with a particular insurance company, they legally have to accept patients with that particular insurance. Now keep in mind, no amount of complaining online or over the phone will make any difference. What everyone needs to do is to go directly to your insurance to make the complaints. Get them involved because they will begin the investigations into why this company is not fulfilling their contractual obligations. But that's just the first step. Here are some other things that every patient, caregiver, or consumer can do. 1) Gather identifying company info such as National Provider ID (NPI) number and taxonomy. I'll make that part east for you. Here is all the identifying info for Preferred. NPI Number: 1386688414 Medicaid Identifier: 092545 Primary Taxonomy: 332B00000X Secondary Taxonomy: 332BX2000X 2) File a complaint with Medicare by calling 1-800-633-4227 3) File a complaint with the Arizona Medical Board by going to azmd.gov/Regulation/Regulation 4) File a complaint with the Arizona Attorney General by going to azag.gov/complaints/consumer. Or you can call them at (602) 542-5763 5) File a complaint with the Arizona Department of Insurance by calling (602) 364-2499. You can also email them at insurance.consumers@difi.az.gov I hope this helps. I'll leave the complete contact info for Preferred Homecare just in case anyone needs that. Supplier Name: Preferred Homecare, LLC Provider Organization: Founders Healthcare, LLC Address: 4602 E Hammond Ln, Phoenix, AZ 85034-6411 Phone: (480) 446-9010 Fax: (480) 446-7695 Chiefs Operations Officer: Gregory McCarthy COO Phone number: (727) 259-2255 NPI: 1386688414 Provider Enumeration Date: 06/16/2006 Last Update Date: 08/01/2023 Business Mailing Address: P.O. Box 40700, Mesa, AZ 85274 Phone: (480) 882-0535 Fax: (480) 993-2033 read more

Preferred homecare - Read my review for helpful tips on how to hold companies like this accountable for their mistreatment of patients. - Home Health Care Near Me - Glendale, Arizona

Stay away from this company if you can. None of the branches operates well, efficiently, or in a friendly manner. Seems that the culture throughout is, "don't give a hoot". If you check reviews on each branch address you will see that people are not happy throughout. If someone needs oxygen, for example, they may have a hard time getting timely service. Life and death matters. When calling, you will often be on hold longer than when you call the IRS. Adding one star so I can post. read more

Dr. Orr from Phoenix Medical Group sent a request to Preferred Homecare on December 19th of last year for a refit on my mask as it has been leaking. I waited until this week for Preferred Homecare to call me to set up the appointment. I finally called the doctor's office to let them know and let them know I hadn't received a call from Preferred HC. They told me that Preferred doesn't call the patient and she gave me a phone number to contact them. Call #1- Reached someone who's phone was on the blink and she said she needed to transfer me. 20 mins later, no one answered. I got frustrated and hung up. Call #2 - got a gentleman who said he had to transfer. i got someone else who then said she was not local and needed to transfer me to my local office. right now I have been on hold for 42 mins. next call will be to my insurance to see if they can find me a new supplier. read more

I was late and they still squeeze me in. Explained everything about my new equipment in detail. The informant was clean and happy. read more

Preferred homecare - Home Health Care Near Me - Glendale, Arizona

Keri took real good care of me and made sure I knew everything I needed to know to get my new CPAP machine thank you guys so much

I was very nervous and apprehensive about the prospect of getting a CPAP machine. Preferred Homecare, specifically Keri, erased my fears. She was very professional, kind and caring. She explained everything in detail, demonstrating exactly how everything worked, pointed out possible mistakes I might make and answered all my many questions. By the time I left I was feeling completely at easy about my machine and my ability to use it. Keri is definitely a credit to this company. I highly recommend Preferred Homecare and Keri if you are in need of a CPAP machine. After using my machine, I was having trouble with the nose piece. I called the office to see if I could get an appointment and they were very professional and helpful and got me in immediately. This time Dave was the one who helped me. He was very kind, caring, thoughtful And very helpful with the problem. He fit me with a new nose piece. It was much more comfortable. He explained how to use the new piece how it differed from the old. I've now had two interactions with this company and they were both great. I highly recommend them if you're in need of a CPAP machine. read more

-1 F Both my friend George Fritsch and I have been trying to reach the Preferred Homecare offce to tell them that when he arrived home ,after hospitalization, his Oxygen concentrator is not working. It hasn't been serviced since marked as 2021. He is supposed to be on oxygen, he needs it looked at. He has tried all day, I have had Denver, Colorado office on the line after waiting 20 minutes for the local business to answer, she gave me the same number we had been calling. I was on hold for over12 minutes and someone picked up the phone and hung up. We have asked his nurse to call and hopefully get help!! We live at an Independent Living facility and you can bet I will tell everyone I know and my daughter in law who is a DON at a rehab hospital of your UNSERVICE. DD White, dickndd@live.com 208=251-3652. Terrible service read more

Absolutely the worst experience in my 63 years on this planet as it pertains to healthcare. Preferred is the epitome of why the US healthcare system is a disaster. Failed customer service at every turn. Lack of actual care for their patients. After 4 months of back and forth, i finally gave up on a CPAP replacent from this company. Will try another. I have insurance. So, that is not the issue. They lack organization, follow up, and basic common decency. I am uncertain how they stay in business. It's like they did not want to sell me a machine. yet, this is their business. There are other companies that offer this product, Including Amazon. Go elsewhere, get yourself a good nights rest by doing so. read more

This is the worst company in Arizona. I rented a wheel care and for three weeks of repeated calling them and promises of picking up chair they've still not picked it up. They never called back. When I call them I'm on hold from 20-30 mins. I'm sure they have charged my cc for the mast 3 weeks also. Horrible company. read more

Absolutely THE WORST company for DME on the west coast and Phoenix Arizona! They leave you on hold for an Hour Then it hangs up ans when you call back NO ONE picks up the phone. This is in EVERY office in the valley and the corporate office in Florida. You are waiting and hour or more to talk to anyone but no one EVER picks up. The reason is that these reprobates have no competition so they treat people like crap. Avoid using them at all cost even if ALTC wants you to. Better to go get a home loan from Synchrony Bank and shop and buy the DME you need. Disgusting, greedy company should be run out of this business! read more

Jose was very knowledgeable and helpful in ordering my CPAP supplies. He also helped correct a problem I was having.

if i could rate them less, i would. they are hardshit. i've been waiting since last november to get my mobility scooter fixed you can't get in touch with them they won't call you back if you do they are terrible. i have neuropathy and copd. they will not help me. bob jensen. help me no one answers the phone duringthe day even. i am so frustrated. neuropathy and copd and i cant get my scooter fixed. they are horse manure for survice. please. someone help me. freaking corporate bullshit read more

I pity you if you are forced to use these people. I have Medicare and a supplement, so I have to. I've been trying to get an appointment r a Cpap machine. No matter how many times the Dr's office sends them needed information don't count on saying they have received it. Finally they said they received it when I know it was sent 6 days before. I wish I was independently wealthy, I'd go elsewhere and pay for it out of pocket rather than use them. read more

Well it's my first 90 days, so I will place my review, New employees training new employees, if you are 2 min back from lunch or break you will be told about it. Very micro managed. Low pay and your benefits will start after your 90 days. The job description on indeed is not correct, expect to do a heck of alot more work. Building is cold. Half of staff works from home but new employees are to remain on site. Positive is there are some very nice people there to help you. Will keep you posted. read more

I set up an appointment for my CPAP, provided my ID and insurance info, and they had my address wrong. Updated it at the clinic on the paperwork as instructed when I picked up my CPAP. Called to get a different mask, they had the wrong address still, updated it, scheduled appointment to get a new mask. Came to pick up the new mask, my address is still wrong. Updated my address a third time. Brought my CPAP back to the office a few weeks later, my address is still wrong. How many times do you need to correct your address with this place for them to get it right? Four so far. read more

My doctor sent over an order for a new cpap machine at the end of 2023 since mine is over seven years old and isn't working well at all. I have had an incredibly hard time even getting through to speak to anyone, and any time I have (after spending a very long time on hold), I've been told they're processing it. I've heard the same thing since January. I've never had such an awful time trying to get medical or healthcare equipment. My cpap machine has been giving me a notification for many months that the motor has outlived its lifespan and to notify my provider. I even did another sleep study almost a month ago that shouldn't have been necessary, and I'm still waiting for the new cpap. I hope I don't outlive my own lifespan before it arrives. read more

I can never reach anyone by phone. Trying to get an appointment for a defective CPAP machine is most difficult if not impossible. The service is terrible. Dennis Simpson read more

I have been trying to get the oxygen my pulmonologist ordered for almost 3 months. I finally handcarried the RX from my doctor to preferred homecare-- over 100 miles of driving. I was told they would deliver within a couple of hours. They delivered at 12:35 AM!!!! I do not answer my door or phone at that hour. He left a SORRY WE MISSED YOU tag. This is the company my insurance covers but I would give anything to deal with another company!!!!! read more

Well over a month since referral sent from my Dr. Finally got a text that they had received it. After an additional 2weeks I called (which incidentally was on hold for 58 minutes) said they were processing it and would most likely get back to me in a couple of weeks with the status read more

This is the worst DME company I've ever dealt with. I have a son with a life limiting disorder and have been navigating systems for 18 years. I have absolutely no idea how this company stays in business. Not only in business but exclusive contracts with Medicaid which is criminal. This company has stolen hours and hours of our lives with their inept systems and ignorant staff. I'm embarrassed for them, and it's been so awful this time around I feel the need to actually do something about it. It's NOT fair to put parents of kiddos with chronic conditions through having to use this company. It's been two weeks, 17 faxes and approximately 9 hours of calls trying to find a fax. Today I'm finally just taking off work and driving it down there. This is all for an emergency hospital bed for my son who can't move. If I could give less than a star I would. read more

Needed wound care. I've been calling almost everyday and I get different info. I get promise to process still haven't received anything. One rep gives me info the next says HIPPA says no I can't get info. Lisa Hill manager saw all the calls I made yet she still refuses to help me. She wouldn't reach out to patient to get authorization so I could get info. Worst company I've ever had to deal with. They should either close or retrain EVERYONE. The star was selected just to be able to submit this complaint read more

I wish I could give a negative star. I ordered my mother's oxygen tanks since 12/23/23 and here we are on 12/29/23and no order delivered yet. I have called every day, and they tell me I will receive a call from the supervisor or the driver with an ETA and no call. This company is the worst. Poor customer service, they cannot keep up with the demand and can't be honest with the patient. I had one driver tell me that they just don't have the tanks to deliver because everyone keeps them at their homes. Another driver told me if my mother runs out of her tanks, to just take her to the hospital because it wasn't his problem. You stay on hold forever and then you end up with the answering service and all they can do is take a message if they have not been trained on taking orders. This place is a joke!! read more

My adult son has been using a custom wheelchair for over 20 years. He was measured for a new chair in September of 2023, but we kept waiting because it has taken up to 4-5 months to get a new chair in the past. I finally called in April, only to find out the order was in the computer, but it was never actually SENT to the department that builds the chairs. I was told the order would be sent that day and the turn around time is about 2 months. It's been 3 months and haven't heard anything and I cannot seem to get anyone in the phone, despite being on hold for over 50 minutes with one call and 30 minutes with another call - and I STILL have not been able to reach a live person to find out the status. This has been so frustrating! read more

Cannot get customer service from this company, cannot get a fax number from them for the doctor to fax over information. Choose another contracted provider. read more

I received and missed a phone call from Preferred homecare. So I called the number back because I am supposed to be getting a cpap machine. The first time I called I was put on hold for 18 minutes. Then when I got the first person she said she'd put me on hold a moment, then hung up on me! So I called back and waited another 10 minutes and finally got another person named Rosa. She was AWFUL! She said no one had called from HER office, she said I wasn't 0n hold that long (Essentially saying I was lying). I told her I am NOT lying I am NOT a liar. She keep saying her moniters didn't show anyone from her office called me. I said "Well someone called me and I called the number back and pressed this option for Cpapa I said fine, just tell me if this is the right number to call to make sure my cpap order is going through. She said "I aready told you that"....total incredibly bad form! BAD customer service. I explained that I was very sick on oxygen and had shingles so I am upset because I don't feel well. I'm normally a very nice person. "Dont get defensive" and she replied "I'm not getting defensive. I'm just saying that you didn't get that call from here and no one from here made it and I can see on the tv monitors...blah blah" I said yes, you are defensive. Let's start all over. Are you the one to order my cpap"? "Yes, you will get a call on Monday." "OK, fine. Sorry about that but I am sick and not feeling well." No response. No sympathy or compassion just a "Goodbye" and she hung up. I've never had such a defensive, argumental customer service in all my life. I wanted to call and speak to someone about it, but there is NO number to call...its all automated and doesn't give you an option to speak to a live person. Her name was Rosa, so if you talk to her you will see what a rude, impatient, unsympathetic customer service rep is like. read more

I needed and O2 machine after being on a ventilator for 3 weeks I called 2 months after I got out to return it and kept getting told they will send someone out. Here it is 2 YEARS later and they called to see if I'm still using it after telling them no I was told someone would contact me to schedule a pickup time. I get a call tonight at 9PM saying someone was supposed to pick up today but didn't have the proper paperwork so they scheduled it for tomorrow. Not even 10 minutes later I get another call from someone asking if they can pick it up in 15 minutes at 930PM !!! read more

They are the most unprofessional, unaccountable company I have ever had to deal with. When they schedule you for delivery and/or pickup, a window of 12 hours is what is given. They say a driver will call 30 minutes before arrival...guess what, they don't call or show up. It took 3 days to get equipment after same day delivery was promised, so my mother-in-law's discharge was delayed. Oxygen was part of the order and the face mask to use it was not delivered! Fortunately, the hospital had some so she could use the equipment. Unfortunately, she passed away recently. We have tried to have the equipment picked up since Monday. Its now Thursday night and we still have the equipment sitting by the front door. Guess what...same extreme pickup windows, same guarantee that it will be picked on Tuesday, then Wednesday, then Thursday. Now we are supposed to get a call from a supervisor, AGAIN, to give us another false promise. We have missed multiple days of work because of their poorly run business. DO NOT USE!! read more

people could die waiting for supplies from this company. they are by far the worse vender in any field I have dealt with. they will miss deliveries, deliver less that what you've ordered on the patient portal. Lie to you about receiving an Rx from your doctor and then not fill it correctly. they will lie about receiving phone calls when the response I get from the doctor relays info to me that could only been gotten by talking with them I am on Hospice now and have asked them to pick up their equipment. three times this has had to be rescheduled for no reason. today I spoke with the driver assigned to o pick it up and he couldn't even find my street. he merely reported to the office that he didn't make the pickup. I called to reschedule the pick up again and they don't even know what they are picking up but they assured me it would be picked up tonight. again it's a no show from them and I will try to reschedule AGAIN If you value your life find another medical supplier read more

This company is the worst. They do not answer the phone, they do not respond in any way. I am going to stop using my CPAP until I can find another supplier. I am changing insurance in a month so maybe that will cause them to contact me. When they stop getting my money. Such a useless company. read more

Suspect business practices and extremely poor customer service. If you are on Medicare look elsewhere for your medical supply needs. All you have to do is look at the BBB rating of 1.08/5 and that is being very generous. I have been waiting for them to fill and order I placed on March 20, 2023. You will wait on hold, then you can request a call back. I did this six times. They say they will call back in 72 hours (that's 3 days) and they never call back. They are now subcontracting their customer service to the "Medical Supply" company. They are using this generic call center to field their calls. That company is actually Win Medical, whoever that is, and they said they were taking Preferred Homecare's calls. Another deceptive business practice from a company that is supposed to be entrusted with people's wellbeing. Can't do anything as an individual but make others aware of what is going on. If you value your health look elsewhere. read more

I selected one star for this company, I wish a quarter star was available. I have never delt with a company that has such poor customer service. I was on hold for 15 minutes and all at once the line went dead, redialed and was told they were not taking calls at this time. The staff are rude and do not give a damn whether or not you get what you need. read more

Takes a very long time to receive medical supplies especially mobility equipment. Can't tell you what time they are coming. And poor customer service. read more

This place is horrible. We've called MULTIPLE TIMES and was told we were calling after hours, which was incorrect. When we came in the lady said it was the wrong number. Every place we looked it was the SAME number we called. When we got there to see if they could help the ladies were very rude and dismissive. SUPER sarcastic and overtalked us everytime we tried telling them something. Definitely do NOT recommend going here. read more

Was sent an INR monitor for my mom. The guy that delivered the machine was too busy playing with my dog and having conversations not related to the machine to give correct training. We have not been able to get an INT in two weeks. We get lots of calls about missing the INR, told the rep on last call what was happening and got zilch from her. Called and left message for a manager call, and nothing. Do not go brain equipment from this company customer service is non existent. read more