Action Properties of Mountain View, CA managed my family's rental property in Redwood City for more…read morethan 15 years. During that period, we interacted mostly with Dedy regarding finding and screening tenants, addressing maintenance issues, and assessing fair rental value. Dedy was responsive and helpful whenever needed. We always had good tenants. In more recent years, Linda and Rafael were also very responsive to questions or requests, and facilitated getting things done. On the Accounting side, Takako provided invaluable assistance and communication, even after normal business hours. From a property owner's perspective, this is a very solid and professional team.

Overall an easygoing property management company that respected our privacy and was there for us…read morewhen we needed help. We rented a condo in Santa Clara, CA. -- Move in Process -- We have been looking for a rental for some time and Darrell Martin has been a pleasure to work with. Was professional, but also friendly. We scheduled a visit to see one of their units and Darrel was there on time. He showed us around the unit and explained the amenities. After we were done touring, I got an email asking me to fill out the application if I'm interested. Signing was all done electronically (docusign). Payment is all done through appfolio. This is how it should be in today's world! -- Living -- We encountered a few maintenance issues during our stay, such as a leaking faucet, a faulty microwave, and a noisy fridge. Each time, I simply submitted a request through their online portal, and Linda Green ensured someone was sent out within one business day. There was also an annual fire inspection scheduled while I was away on a business trip--special thanks to Rafael for stopping by just to take care of it. -- Move-out Process -- When we secured a new rental, the new management company needed a reference from Action Properties. Takako Dumlao went above and beyond--she stayed late at the office just in case the call came. Takako also fought for our security deposit. We owe her a lot. A big thank you also to Dedy Efendi and Ted for coordinating communication with the homeowner and making our move-out process FAST and seamless. I've lived in several apartments, but this was the first time I felt truly supported by a solid team. I'll miss the annual pumpkin pie events. Thank you!

I've lived in a Forbes managed property this last year and I think they are wonderful!…read more If I needed anything, they would respond within 24 hours or less and have someone take care of things as quickly as possible. Everyone I dealt with was helpful, friendly and professional. I would happily return to a Forbes managed home again. =)

We've been working with Forbes Group Property Management as a service vendor for over 10 years and…read moreour experience has been consistently positive. The team is organized, responsive, and respectful -- qualities that are crucial for smooth operations on both ends. Work orders are communicated clearly, and payments are processed on time, which makes our partnership stress-free and efficient. The property managers understand the importance of timely maintenance for their tenants and are always quick to address issues or provide updates when needed. We truly value the relationship we've built with them and look forward to continuing our partnership. Highly recommended for both tenants and vendors alike. Angeles Munoz Munoz Building Maintenance

KRC Group managed my rental property for 5 years. My only regret was not hiring Steve sooner. He is…read moreexceptionally knowledgeable about current rental values, market trends, and has the strictest process of vetting tenants I have ever seen. If an applicant was good enough for Steve, they were good enough for me. Steve's team has an expansive network of vetted and trusted vendor referrals. His maintenance manager, Marejka, is so personable and knowledgeable that I ended up asking her for trusted vendor referrals for my own residence. I will miss her dearly. Don't try and manage your property on your own. It is a business at the end of the day, and this company knows how to get business done. They have several packages to choose from depending on the level of service you need / budget you have. They have rightfully earned my referral to my community members.

Unfortunately, I had poor experience. We are out of state and made it clear to the agent Elsa that…read morewe were very interested in the property. We scheduled a tour and booked flights to come see it. Days later, the agent informed us that another applicant had already been selected. We were never offered a virtual tour or the chance to apply first. This lack of communication and professionalism caused unnecessary inconvenience and cost. I would not recommend this agent, especially for out-of-state renters.

My wife and I lived at Park Station in South San Francisco for over 9 years. Rob March and The…read moreMasters Group managed the property the entire time we lived there. I found Rob and The Masters Group to be congenial and typically responsive to the needs of the community during that time. I also served on the HOA Board for multiple terms during the time I lived there. I found Rob generally easy to work with and understanding of the Board's directives.    Was he perfect? No. But who is?   The incident with the fire alarm going off multiple times in one night sucked. But I and a fellow board member responded each and every time that night by going down to the entrance, and assisting the South San Francisco Fire Department. Rob was in communication with us each and every time as well. Did it take some time to identify and solve the problem of a faulty sensor? Yes it did. More than it should have in my estimation. But we did identify the problem and we did find a solution.    There were other challenges as well. But in each and every instance, The Masters Group was there to offer solutions and guidance. We solved the problem of package theft. We solved the problem of inadequate signage in certain areas. And many other issues were discussed analyzed and dealt with. Was ever solution perfect? No. But we never stopped trying to improve the quality of life and Park Station and making our community safe and comfortable.    Is there more work to be done? Can we do better? Of course. And The HOA Board and The Masters Group will continue to strive for a better, safe, cleaner and more comfortable place to live.

If they allow no stars, I would choose the no stars…read more I've been in related property business for the past 31 years, I currently own and owned several condos, I served on few HOA Boards, I dealt with so many HOA management companies for over 30 years BUT dealing with the MASTERS GROUP WAS THE WORST EXPERIENCE EVER. They falsely make claims and inflate issues to make unnecessary repairs using their contractor who is THE WORST, very unprofessional and unexperienced. In Nov, 2019, they claimed there is a water leak either from my rental condo or my neighbor's condo, they entered the condo the first time and found no leak, once they found out that I'm overseas, they took advantage of my poor young tenant to frame us, they opened the wall in the common hallway behind my bathtub then after hammering for couple days they entered my condo again and claimed there is a small hair crack between few tiles on the bathtub then framed us for the leak while many eyewitnesses told us the reason for the leak was due to the heavy rain that came through the old damaged roof which it caused the leak. The water leak sign below my condo was about 4 inches by 18 inches on the common area wall below my condo and the neighbor's condo which is nothing BUT they opened many walls, abused their power, charged for their phone calls, emails, trips,,etc. then they charged (ripped off) my Ins. Company $22,800 for the inflated exterior repairs taking advantage of the situation since my insurance company didn't send their adjuster. Then they entered inside my bathroom during my absentee and instead of repairing the small hair crack in the grouts between the few wall tiles or even remove the few tiles INSTEAD they demolished my whole bathroom from walls, flooring, bathtub, bathtub enclosure, tile walls around tub, toilet,,etc., they only left the sink and the sink cabinet which it cost me (out of my pocket) close to $23,000 to restore my bathroom. I talked to many neighbors in our community, they all claimed they had similar incidents because there are many water leaking issues in the community due to ageing pipes, roof,,etc. and the HOA do whatever it takes to blame and frame owners to use their ins. companies to do the repairs otherwise they would bankrupt especially after raising the HOA dues every year to the point we pay over $523 per month for a small 1 Bed., 1 Bath Condo. This is aside of many other horrible stories that they put me and put my neighbors through. Attached photos shows my bathroom before demolition, the small water stain due to the leak, the hair crack between few tiles that didn't exist before hammering behind my bathtub wall, the inflated work then my bathroom after restoration that cost me close to $23k out of my pocket. All I can say, GOD IS WATCHING. Please share to expose the Masters Group to help prevent this from happening to other people. Thanks and sorry for the long comments.

As a homeowner, I truly appreciate the outstanding service provided by the property management…read moreteam. They have taken excellent care of my unit, handling maintenance promptly, professionally, and with great attention to detail. It's reassuring to know my property is in such capable hands, and their dedication has given me real peace of mind. Especially when I moved out of the Bay Area amd pretty much handed off the property. I sincerely appreciate their hard work and commitment, and I highly recommend them to anyone looking for a reliable and trustworthy property management team. Marcus and April, thank you for all you do!

Excellent service! Thorough and efficient. Solved the problem and was very friendly. A++read more

David and his company have been managing my rental for the last 10 years and he has always been…read moresuper helpful and professional. They will always go beyond what's needed when things go south. For example I've had really bad luck of having 3 water heaters go bad on me in the first 6 years of rental and each time David and his team managed to sort it out with the plumber and supplier of the unit without having me involved. Furthermore, David's team performed inspections as requested to ensure property is in good shape. I truly enjoy the working relationship and professionalism of his company. Thank you!

Beware if you're a tenant. I never got a good feeling from David, the property manager and owner…read moreof the business. He's very unprofessional, was always cut and dry and never even took the time to meet us. I don't understand why landlords give him their business. When we vacated the property he deducted $160 for leaving a brand new box of ice cream bars and an unopened bottle of soda in the refrigerator. He also deducted another $630 for a cleaning and an additional $25 for "air fresheners" bc he claimed the home smelled like dogs even though we paid $300 extra each month in our rent to account for the dogs. We had the place sanitized before we left and btw, the new tenants loved our dogs and were excited that we had dogs bc they did as well. These deductions were total BS and just went into his pockets. I highly suggest staying away from NorCal Property Management in San Jose. If you're a landlord, do you want the headaches that come with this guy? See the receipt attached for "air fresheners." Do yourself a favor and hire a different property manager or you may get sued.

I've been using Steve and his company to manage a single family home since 2018 and it has been a…read moregood relationship. Steve himself is highly responsive and we've gone through enough adverse scenarios to build confidence and trust. Not the cheapest property management service out there, but a very fair price - and you really do get what you pay for in this industry (with only a few exceptions that don't currently apply to my situation).

Been trying to see property 16101 Matilija Dr, Los Gatos, CA 95030 for 3 weeks and the manager of…read moreit refuses to show it to us other than the scheduled showings which have not rented it out... I've explained we have work and can't make those times. I totally get doing 1 or 2 scheduled showings only but if you need a third you'd think he would be open to scheduling another showing for us to get the place rented... Probably wouldnt recommend if you want your property rented in a timely manner.

Keyrenter is a highly professional rental management company. I entrusted them with the management…read moreof my townhouse; the entire process went very smoothly, and every step was conducted with complete transparency. From now on, I can finally rest with total peace of mind.

THIS COMPANY IS RIDICULOUS! They also don't post publicly and i'm assuming so they can pick and…read morechoose who they want to rent to (which is against fair housing and illegal) I couldn't even get an appointment to view a vacant unit, it was as if they purposely made it difficult! I called saturday spoke to eduardo who is a weekend guy, couldn't tour me that day and he said he'd pass on my info- he didn't and come Monday I waited all day for a return call and ended up having to call the office myself, then Irene in the office wasn't very helpful, but she scheduled me for Tuesday at 12pm. then I got a text from a Michael saying Tuesday 12pm wasn't available, so we scheduled for Weds. 5:30pm- i confirmed on Monday for Weds. I specifically asked for an email confirmation that was never sent And they never informed me of same day required confirmation, so come weds, I get a text requiring confirmation for my appmnt, but of course im working, so couldnt confirm, saw the text late and when i reached out they had cancelled my appointment! I HAD ALREADY CONFIRMED ON MONDAY! I work in property management myself, and this is ridiculous. This company is unprofessional. They should hire me to get their office into shape! RIDICULOUS. These are tactics companies use when they don't want to rent to someone. !