If you complain, they simply stop coming…read more
I have been a customer of StoneCreek for nearly 3 years. The problem at this company is how you are treated by the owner/manager if you have any question or issue whatsoever. I have reached out to him maybe three times over the years for very simple questions or issues. Every single time I have been met with utter disdain, condescension, and astoundingly nasty treatment. For the cost of this lawn service, there should someone willing to address your issues when something is not right. Not here. Be prepared to be belittled and talked down to, because that is how this business operates.
Here is my advice: if you do decide to overpay for this lawn service, please be warned that homes scheduled early in the week take priority over those with service later in the week. For example, I was a Thursday lawn on their schedule which means that I get bumped on Thanksgiving week each year. Totally understandable. But, if the Monday through Wednesday lawns get service Thanksgiving week, wouldn't it make sense to start with the Thursday lawns the next week? Not when management is too lazy to adjust the schedule to accommodate all paying customers. Instead, Monday-Wednesday lawns get another service at the start of the next week because 'people like to get service on the same day' (his exact words when explaining his reasoning). Therefore, Thursday and Friday lawns get the shaft during the peak of leaf season. New fescue grass sprouting all around from seeding in October, then you add piles of wet rotting leaves on top, and get no service for 2 full weeks (or more)? It simply suffocates the new growth every year. Why couldn't he just communicate with M-W clients that they won't receive service on their regular day the week after thanksgiving? Too much to ask, or likely just managerial laziness. And what do I get for asking for the 2nd time in 3 years about this very issue? 'This week will be your last visit.' I pay the same as M-W people, so why should they get service twice before I get one? Instead of addressing my concern, he takes his mower and walks away. No warning, nothing. Simply made the decision to break our agreement and not show up again. I even gave him 2 additional weeks to make it right and to complete the service that I didn't receive in November, or reimburse me for said service. He tells me to stop emailing him and to let it go. In other words, I already have your money and now refuse to provide the service that was paid for.
I'm ecstatic about not dealing with this jerk any longer. See for yourself the piles of leaves after 2 weeks and the dead growth from underneath after they finally showed up for their 'last visit'. I paid north of $400/month, nearly $5k/year, always on time, for weekly lawn service. And instead of taking care of a customer with understanding and compassion, he simply refuses to come back. Sad. Too many options out there to deal with this nonsense.
Lastly, I'm sure he will come on here and talk about me being mean to him as the reason for not coming back. Mike, if you took care of my issue and stop letting it happen year after year, I will be nice as can be.
If you value customer service, stay FAR away from StoneCreek. You have been warned.