Eric the store manager helped me fix a puncture in my tire. He went above and beyond and got me in…read moremy way. Total customer service and beyond anything I've experienced in service anymore!! Hats off. O'Reilly's has my business now!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I had good service here before the place was sold. The new owners evidently had no idea what a…read moremess the place was when they bought it, and the poor fellow who's in charge now is up to his eyeballs in cleanup / reorganization. Anyway, I went there on a Saturday and he went out of his way to dig through a crap-ton of parts to find what I needed. The price was fair, and the service was friendly. Any perception of inefficiency or chaos should definitely be weighed carefully. I think they guy is doing the best he can with the resources he's been given. I am sure a five star rating will be common once they get things up and running again.

Location is wrong!!! They're in Auberndale! ...seem like nice guys over the phone though. They…read morewere willing to text me a picture of the part I was looking for; most salvage yards are "too busy" to do that for you. In retrospect instead of buying the wrong color door in town and then having to pay to have it painted, it would've saved me money (even after paying for the gas) to drive out to Auberndale to these guys!

The staff was quite friendly and as knowledgeable as possible. They should have a more advanced ODB…read morescanner. I gave them 3 stars because most auto parts stores are about the same. The bathroom was also pretty clean.

Advance Auto Parts advertises online ordering & in-store pick up--perfect! Or it would be if they…read moreactually had the order ready...I placed my order online and received an email telling me that it would be ready in 30 minutes. An hour later, I was ready to go pick up my items. I did not receive an email telling me the order was ready, so I called the store to check before leaving the house. I was told by Herman (?) that it was not ready, but was currently being pulled, and would be ready by the time I arrived. I took my time, just to make sure. About 30 minutes AFTER I spoke to the guy that answered the phone, I was there to pick up my order. There was one woman working the counter and no one else in sight. A few minutes later, another woman arrived and got behind the counter. She pulled up the information on my order and came out to the floor TO START PULLING MY ORDER. Of course I had to ask if it wasn't already pulled (as I was told) and she said no...when she was finished, I asked what the point of ordering online was if the order wasn't going to be ready for pickup when I got there. Her excuse was that the other female was the only one there. 1. Not my problem; 2. I told her that I'd already called & was told it would be ready ('oh, he's at lunch'). Bottom line is that I wasted almost 2 hours (waiting for the order to be pulled & waiting in the store for it to actually be pulled), when I could've gone to the store, done the shopping myself and been done with it in less than 30 minutes! ONLINE ORDERING IS SUPPOSED TO MAKE IT MORE CONVENIENT FOR THE CUSTOMER. And don't get me started on the guy that actually LIED to me about it being pulled/ready! Fortunately for him, he was not around when I was there, or he'd have gotten an ear-full. While I may try online ordering again, it definitely won't be at this store--service has steadily declined over the years at this location, and this was the last chance they had to keep my business. You failed. Maybe AutoZone is better at standing by their advertising? Guess I'll give them a shot; good thing they're right across the street!

Paid for set of 62 Impala antenna's which the website stated were in stock at the warehouse and…read moreready to ship on April 4th. Still don't have the antenna's or my refund. Tried to support the small company instead of Classic Industries or one of the other big companies and I get ripped off. Go figure! Lesson learned.

Emmanuel Baez is easy to do business with, honest, decent and competitively priced! I have bought…read moremultiple items from him and he stands behind his product and work. I have sent people to him for installs, including my son when he needed to add trailer braking for an RV. He actually gave him some money back when a part cost less than he thought it would.

From the owner: We Stand Behind Everything We Sell…read more We sell and install a wide variety of accessories for pickup trucks, Jeeps and also for work vans such as shelving and racks . At great prices you can't find anywhere else, custom installation services and free consultations, you can rest easy knowing that we will do everything possible to make this a great buying experience.

Did battery replacement on my T120 Triumph. $400. Now I wouldn't be so bothered if they had taken…read morecare of the bike properly. Its the chrome editon with a gorgeous chrome tank. They left an over 2 inch long scratch in the chrome that Wasn't there. How do I know, because I baby this bike and gave it a good look over before it went to their shop. I'm not even sure how they managed it, but they certainly did manage to ruin the finish on a lightly ridden and very cared for motorcycle.

2024 Royal Enfield Bullet 350. Full service (6k miles). Sprockets, filters, oil, chain, valves,…read moreetc. Dropped off and picked up as agreed. EXCELLENT SERVICE. Mechanic even answered a few maintenance questions I had. HIGHLY RECOMMEND. I got five quotes total, they were number 3 price wise. They know what they are doing, and did EVERYTHING I asked them to do and more. Could not be happier. Noone else will touch my bike for sure. Great Job Guys!!! VERY Professional and let's be honest when was the last time you had a service dept do what they day, and meet completion deadline. Fantastic!! John Mills

Scammer, unprofessional, demands payment before letting you see the product. Excuse me sir, that is…read morenot how business works. Rude jerk! I'm telling everyone I know about this horrible place.

Worst customer service ever in my life. The man that answered the phone. When I asked if it was…read morepossible to pick up a part that they had. Ask me who I was and did I think the world revolved around me. Then proceeded to tell me that the world does not revolve around me and What was I thinking for even asking. A simple no we don't have time to get it for you it's still in a vehicle not on the shelf would have been fine. I wasn't rude but the counter salesman spent more time being berating than it would have taken to get if it was already removed. But never got that far. Just saying people if you can get your parts elsewhere. It would be a much better experience for you.