Came to Precision in El Cajon to finally use a promo voucher my husband purchased for me to get my car oil changed. Upon walking in, I was pleasantly greeted by the front desk staff, which I appreciated. They were friendly and professional from the start. I was asked if I was there for tint service, and when I said yes, I was informed that they weren't able to work on my car that day. Apparently, an employee had recently walked out, which has impacted their staffing and ability to complete as many vehicles as usual. I was told they're currently operating on a first-come, first-served basis in the mornings only and are not accepting scheduled appointments due to being short-staffed. While I understand that staffing issues happen, it definitely left me unsure of what to think -- especially since we purchased a promo voucher with the understanding that I'd be able to use it at my leisure. Unfortunately, mornings don't work for my schedule, so now the value of that voucher feels a bit limited and of very little value. I left disappointed but not upset. The staff was kind, and I do appreciate the honesty. I'm willing to give them another try and see if I can make it in earlier one morning. Hopefully things smooth out for them soon because customer service-wise, the initial impression was good -- it's just the availability that needs improvement. I'll give an update when I get my car. Serviced to inform you of the care service. read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

I would just like to say they ruined my car and my ac they over filled my car with oil I don't know how they don't even know the most simple thing now I have to get a new oil change and have the old one drained out bc they filled it over to the point where my ac broke down bc it had to much oil getting it I would not recommend at all they are the worst never going here again and i will pass the word around about this place. Never get ur oil changed or anything done here they did this on purpose or they might just not know how to do a basic oil changed. read more

I had an amazing experience here ! They got the job done so fast in 30 minutes there also super funny and very nice !!! Lady at the front counters computer system wasn't working but she still made it work for me very thankful will be coming back for my next oil change ! read more

Absolutely awful service. Guy at the front counter was rude and unhelpful. Took me 20 minutes just to check in for the oil change. Their website wasnt working, which was required to sign in for the oil change and he told me my phone wasnt working and would have to come back later, it was clearly his website that was not working, wouldnt accept input) I work in SaaS, I dont how to use my phone. Will use my free oil chnage and then never going there again. read more

I brought my car in expecting a simple service that my Toyota manufacturer's website clearly lists as acceptable (Groupon even states 0W20). Precision Auto outright refused to do it and then wouldn't even refund me. On top of that, the place is disgusting - it smells like pee, is dirty, and completely unkempt. The customer service is awful, unapologetic, and clearly doesn't care about their customers. I wouldn't recommend this place to anyone. read more

Ken and his crew are knowledgeable, friendly and honest. I've been going there for many years and always have received excellent customer service. read more

Honest and up front pricing. Great service. From the clerk upfront to the mechanics. I get all my vehicles serviced here.

Ken is a stand-up and honest guy. I came in because my Groupon is expiring tomorrow. I re-download their app, and he pointed out that I still have a lot of time and to come back when I need to based on the sticker provided.Made a friend. My 1st service was amazing with great staff. Very trustworthy. Highly recommend.A+ all around. read more

Precision Tune Auto Care - Their App - Auto Repair Near Me - El Cajon, California

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Very quick service, got my oil change done here. The technician gave me a report after. Very helpful overall and the lady upfront is kind. Don't mess around, they mean business. Great experience!!!! read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

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horrible customer service! they show close at 4pm but when I came in at 3pm the lady at the front desk said the sign was wrong! and the time online was wrong as well! so I waited in the parking lot for 30 minutes and watched people come and they did several services. it was a hot day and i understand the need to want to go home but the hours are the hours that are posted! read more

Sadly I can recommend this repair shop anymore. After 10 years of taking my cars here and many many recommendations, this shop has changed! Changed in the worst way possible. I used to trust this shop 100%. Once Manny left the shop took a huge hit, but with Dad/Owner Karim still at the shop, I still trusted the place. But now Karim is rarely in the shop and remember the dreaded untrustworthy mechanic I mentioned? Well, with Luis in charge now that Karim isnt around, he is the ultimate in the mechanics everyone despises. After the last year of taking my cars, my parents cars, we have enough dealing with Luis! Then come to find out, most of my coworkers from the local area whom recommended this place to me 10-15 years ago ALL feel the same way and stopped going to this shop also because of Luis! I am not knocking the work they do there. But I do not trust Luis. The work he says needs done and the prices he quotes plus is unfriendly demeanor are what leads me to this feeling. Last note: This repair shop used to be packed with cars in the bays, other cars waiting for service. Now, half the bays are empty and the lot is empty! That says it all right there!! I suggest going elsewhere. I found a new very trustworthy shop to take me cars. And friends also started taking theirs cars there also. read more

I have been coming here for 15 years . Never ever had a problem. As a matter of fact the owner is amazing. As a female it seems when I have any issues with my car Ford dealer tries to sell me something. I have always trusted the owner at Precision Auto. He never tries to sell me something I don't need. I will continue to come here because they can fix anything. read more

Paula, who claims to be a manager, is extremely rude and unprofessional. She is quick to hang up on you, ignore follow up calls and then decline assistance when she finally does answer the phone. She refuses to honor previously agreed upon services without discussion or inquiry into the veracity of what is explained to her. After many years of frequenting this business, because of Paula I will not be going back. read more

Horrible. I trusted them and got scammed. The first time I take my car to somewhere else besides CarTune the best place. My mechanic is out for a medical emergency. Ask for Justin or Jeff they will treat you with respect. I was so disrespected when I confronted them about the shotty work they had done. 1000 dollars and no progress. I have an 01' S2000 it runs amazing thanks to CarTune. I take my 4Runner to this place and they replace the part without asking me if they could do so and essentially end up charging me for the alternator due to a bad cell. 1 day after picking up the car, it won't start and has a check engine light on. I feel defeated and scammed and this review stops just 1 person that'll be enough for me. But please share. read more

This was the WORST place ever! All of the employees seem to hate their jobs. I will NEVER visit or refer my WORSE enemy to this place! Service sucks, employees are rude and unprofessional. Trust me, you can find a better place for all of your automotive needs! read more

I get here when they open (8am) & there's this older guy in the front desk by the garage. He greets me & is very respectful. He sends me to the lobby where a woman is there & her too is very nice. The guy who's in the garage begins smoking a damn cigarette!? Like really?! Had to step outside because I hate that smell & on top of that you're surrounded by a bunch of flammable shit. Maybe I came at a wrong time idk but I felt that was crazy.. read more

Excellent customer service, friendly, knowledgeable staff and mechanics. Precision Auto is the BEST PLACE to go for all of your car needs, especially for alignment, brakes and oil change! Kudos to the entire staff, especially Ken Manager and mechanic Ron. Definitely recommend. 5 star ratings. read more

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This place sucks. I took my car and I had to take a uber home because they said it would take 1 hour. I turned off the car. The place called and said the car did not turn on and I know my car has problems and they could not turn the car on and there there people that can do that and At least I did not pay. Never going don't go only if you want them to take your time. read more

I've been coming here the last few years and they have done oil changes on my last 3 cars. They always have deals on Groupon and normally offer a $5 off coupon on their stickers for the next oil change. Yes, they do get busy and I've had to wait an hour or 2 for an oil change. But I normally walk to Starbucks and by the time I walk back it is ready shortly after. During quarantine they had an outside seating area as there was no seating inside available (due to COVID)... they have signs for requiring masks as of recently but the employees I've seen some wear them and some not.. I don't think it is enforced. Anyhow this is the first time I didnt walk to Starbucks but I watched the employees zip through the oil changes... while the seasoned mechanics were able to do twice as much, I know they had a huge turn over from the pandemic as I've come and they have been short handed and unable to squeeze in an oil change... and I had to venture to another place for an oil change... they do leave the door open so if your car is in one of the first two bays, you can keep an eye on your vehicle. Anyhow, the staff has always been pleasant and this was the first time I was able to witness other interactions, where some were known by name without entering their information in the computer... read more

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I had a great experience here with an oil change I received. They also were able to change my windshield wipers for me free of charge and gave me nothing but great customer service. I definitely recommend stopping by for your car needs. read more

Stay away from scammers, I brought my truck for diagnostic and they done the repairs, I drove to Poway and the check engine light came on, I came back the next day and they tried to charge me for another diagnostic and repairs they didn't do anything about it no warranty and yes Luis was the person who told them he's not paying don't do anything to the truck Go somewhere else don't waste your time and money here read more

Dont recommend this shop at all even tho I did at one point. Ive had brakes, rotors, oil change, etc.. got lots of services done at this shop. Had an AC leak from the valves, valves only cost couple bucks. they diagnosed the car, "changed" the valves and filled up the AC, charged an arm and leg dont exactly remember. forward couple months later AC goes back to hot. Got valves checked and theyre still leaking. probably didnt even change them just filled up AC that lasted very short time. Besides the crappy oil they use not even gonna get into that. Check the shop out for yourself, better if you dont! read more

You should speak the truth as a reputable business owner; your reply statement was not what you actually said; factually you stated that I only get the oil change at your facility and that you make no money on those oil changes; no mention of the oil change; or actually the failure to do so; I have a photo taken at the shop, he saved it as was obviously not changed; looked back on reviews and others posted the same, not ok; yes you will say could have been other oil but we both know that is not true. Karma will visit. read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

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Came to Yelp to see if anybody else went through the same thing and sure enough, yes. They're scammers and thieves. DO NOT take your car in for an oil change because they will forget about your car and take all day, then try to tell you that your car needs more repairs that conveniently (for them) costs a pretty penny. You really shouldn't trust anything or anyone in El Cajon, and that includes this shop. They have regulars and know people on a first name basis FOR A REASON. Even the owner doesn't take any responsibility and plays the blame game in these comments. Don't trust the mechanics that work here like Greg, dude is a clown. Best advice is to stay away from El Cajon all together. Don't even try to reply to my review either (owner) cause you're worthless, anything you have to say is irrelevant to me. DO NOT COME HERE GUYS GO ELSEWHERE read more

People doubt honest mechanics but I took my car in as my breaks were making a noise and thought it must be time for them to be replaced. To my surprise I received a call from the shop to let me know my breaks were still good and gave me the measurement on each pad! The shop could have easily just said yup you need new breaks and take advantage but they were honest. We have been taking our cars here for years from Cadillac, Nissan, Buick... Thank you Precision Auto read more

Ken goes above and beyond for service. We've been looking for a part for our ca that's been on National back order for 1 1/2 years . Went out of his way to get the part then was installed immediately. Great service. Would highly recommend. We have been a 10 year customer. Tom B read more

I have been coming here for a while now for oil changes, The Manager Ken is awesome! I had an issue and he resolved it in a timely manner and didn't make me feel like I was on my own. He stayed in contact with me to give me updates which I appreciate! read more

I DO NOT recommend this mechanic shop to anyone! My car stopped due to the cooling issue that needed to be replaced so the towing came and dropped it at this shop because it was the closest one to me. It was my first time going in there and the guy( I believe his name was Loui) was very rude from the beginning and didn't even seem like he wanted to help me! Online it says they close at 5 pm Saturdays we got there at 3:50 and they said they close at 4! I had to wait till Monday only for them to tell me they are going to charge me $418 for replacing the thermostat! I called two other mechanic shops one of them told me they would do it for 250 and the other 150$!! They also charged me 75$ extra for "running the diagnostics" to see what the issue was when I already Told them the problem and what I needed! The guy loui got really mad when I told him I was taking my car somewhere else and also writing a review for the way he treated me as a woman he disrespected me and said "I don't know anything about cars". They wasted my time and days and still charged me 75$ for nothing and it was my first and last time there! They are scammers rude and they don't have good customer service. I ended up taking it to another shop they charged me 150$ and everything got fixed in a few hours! read more

Good customer service. Frank was really nice and respectful. Prices are good. I like the fast pace read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

Bought 3 full synthetic oil changes for the price of one. This offer comes with tire rotation. If you dread going to the DMV they have a Fast Lane Auto Registration. You can renew your registration while you wait for your car. Leave with an oil change, tire rotation, topped off fluids and a new car registration sticker. Makes for a productive day at this shop.The front desk gal has great customer service skills too. Friendly and helpful. Its first come first serve so come early. Anything below $25 is cash only. Lastly the do good work but need to work on timing. They take a long time to do simple services. Expect tobsit around for a long time. Mel M Yelp 19:4 read more

10/20/21 first and last time here. I'm not from the area and found them on Groupon. They have the worst customer service ever from the cashier to the workers yet they have a sign that states "sorry if wait time is slow due to shortage on staff". I rather take my business elsewhere then to deal with peoples nasty attitude. All of them, there faces were like they were constipated. No smiles, no pleasant attitude. I don't recommend this place. read more

They are liars and thiefs. I would not recommend this mechanic to anyone. They charged for services that I could have gotten for free at any other mechanic. I basically paid 500 for a lazy oil change. Go somewhere else unless you would like to be swindled. ​ read more

Ken and his crew of truly professional mechanics can't be beat. They listen and advise so you have complete confidence as to what your car needs. read more

I have been going to Precision Tune Auto Care for awhile now, and each and every time I go, I am very pleased with this business. They truly try to give you the best deals and not rip you off. They are very friendly! I had the pleasure of meeting Frank today at the front desk, and he was phenomenal. As someone who doesn't know much about proper car care and the right time to get oil changes with my car, he took his time explaining to me when it's time to get a oil change, and didn't make me feel dumb for not knowing something basic as that. This is a family run business, and treat you like family! read more

I just had to offer this updated review, even though it's another stars, because this place deserves it. I have been coming here for years now, and they still provide that same quality and honest service, but honestly, I feel that it has gotten even better. The attendance provide friendly service with good senses of humor. When I speak to the mechanics, they are open and take the time to explain what they are doing and why, and the owner "Ken" is about as sincere and honest one came be, especially with the type of business he runs. Over the years, for my past two vehicles, I've been in for hassle free oil changes, dealer scheduled maintenance, brake inspections and repairs, radiator replacements, smog check, light replacements, and cabin filter replacements. They do it all with the care and precision. I see myself bringing my vehicles here for the foreseeable, especially since there work meets the standards of the vehicle manufacture specifications for a very reasonable price. Certainly a lot less than your local dealer. read more

Very disappointed with this company I have been taking my vehicles here for quite sometime now at first before taking my cars here I had called them to find out if they used a certain type of synthetic oil and I was told they did and only to find out they were not using what they had told me, and at one point after getting my car just newly oil changed I find out my car was 2 quarts low on oil which was very annoying when you just got an oil change not too long ago, and no my car is not leaking oil this is a fairly brand new vehicle So in short people please be forewarned about this company's business practices, will not be coming back here again ever!!!! read more

6/2/20 Edited. Your response is unfortunate and doesn't surprise me. We clearly have a different philosophy when it comes to customer service. (From one business owner to another) With that said, allow me to additionally clarify some things you mentioned. #1 I didn't threaten your company with a negative review, I told you to inform the owner that I will be leaving feedback on Yelp & it will accurately convey the treatment I received. That is not a threat but a statement & one I followed through on. You may want to take a step back & review my reviews that I leave on Yelp. You will notice that 99% of my reviews are positive, I usually go out of my to do that.. In your case, your company seems to have to no comprehension of customer service. If you roll out a new policy that negatively effects current customers you might want to rethink your rollout of these policies. Please understand that your company dropped so many balls that I felt compelled to warn other people & that is very rare for me. I hope you make changes to the way in which you treat people. Instead of apologizing and do something to remedy the situation, you blame the customer. Instead of looking inward on the fact that your new policies caused this situation & again... you have a copy machine in the office, how easy would it have been to print it out & get the job completed?... Here's another statement (not threat). I'm going to make time in my extremely busy schedule to file an official complaint with your franchise board & with the better business bureau. AVOID AT ALL COSTS!!! Beware!! My Girlfriend sent me here because she prepaid for oil changes on our cars. She signed up for a Groupon deal & here is the story.. Ok so I go on into the store to redeem the oil change. I had previously called in and they located us in their system & told us to come in and they would service us.. After I waited in line, got my mileage, the receptionist looked me up in their system and found me. After confirming she had me in the system she then asks for a printout... I had the confirmation on my phone & they had it in their system but they still required a printout when in the past that wasn't necessary (Apparently it's a new rule). There was a copy machine directly behind the receptionist.. So I asked her, can we print it out from there? She said "it's not plugged in." So I asked and said "hey this was not necessary last time, any chance you can plug it in & help me out this time, I would really hate to drive all the way back home to printout something. She says "nope, I just enforce the rules." I said, but you already have me in your system. Then she says "too bad for you." Honestly I'm just flabbergasted all the way around I won't be coming back even if we ALREADY PAID. As an owner if your going to create new rules such as you need to have a printout of something that you already paid for EVEN THOUGH THEY HAVE THE INFORMATION IN THEIR SYSTEM, you should be smart enough to have your printer plugged in & service your customers. This is a classic case of HORRIBLE customer service & a great way to permanently lose a customer. If you run a business with such blatant disregard for other peoples time you deserve to go out of business. Btw.. I called in advance & said I had a Groupon and they did not mention anything. This makes me wonder, if they mess this up this bad what else are they failing at? read more

Today was my first visit at this auto care spot, and would definitely recommend. I was around the area, I needed a smog without even realizing it had to be star certified and landed at the right spot. I was greeted by a mechanic and he was very friendly and then directed me to the actual entrance. I was then greeted by Ken, which was so kind and helpful. They were able to see my car with no appointment and were very efficient. I waited inside(covid friendly) until my car was ready to go. Ken (Im assuming the owner) created conversation while I waited. While waiting customers kept coming in and out. Which is a good sign. After 40mins I was good to go and my car pasted the smog . Just like that I was ready to go and would definitely recommend. I appreciated the kindness and efficiency! read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

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Came here on a Sunday morning , about 5 minutes after they open . There was already a long line . Ok , I get it they are cheaper than most places . But the receptionist was really slow , I mean it was inappropriate slow . She took about 6 minutes per customer to check you in . Then she slowly walked out to the cars to finish the check in . As I stood there waiting in line a very long time I noticed the mechanics also took their sweet time working on 1 car at a time . Maybe they're slow to wake up on a Sunday morning . I don't know but Sunday is your day to get a lot of stuff done and you're no going to get a lot of stuff done if you have to wait here two to three hours for a simple oil change, because they are very slow .. This happened the last time I came too it was super slow customer service , they are unapologetic and not even very friendly. read more

I'm so disappointed in this business that I took a chance on with my. BMW. I first called and explained everything to Luis. He called me back and gave me a quote. 2 weeks later I brought my car in and one week later they inform me that they can't do the work. No one took the time to initiate a phone call to communicate with me. Instead, I kept calling and calling and leaving messages. Today I'm picking up my care taking so much time to get absolutely nothing. Although Luis said repeatedly how busy they were, I am very disappointed. I only hope your Experience is better than my own. It would ha e been helpful if they would not have taken my car until they were ready to fix it. read more

Precision Tune Auto Care - So sad! - Auto Repair Near Me - El Cajon, California