Awful experience. We were charged for two hours of "labor" to fix a simple leaky faucet, and…read morenothing was actually fixed. The technician claimed it needed new stems and said they'd order the parts. Then they made us wait over a week while they supposedly "looked" for the part--only to finally admit they never ordered it in the first place. Meanwhile, another plumber came out and fixed the leak in minutes without needing any new stems, proving their diagnosis was completely wrong. They keep pointing to their GPS to justify the time, but most of that time the tech was sitting in his truck doing nothing, milking the clock while we were being charged. We were overcharged, misled, and left without a repair. Save yourself the frustration--use someone else.

Very friendly and knowledgeable, we have called them multiple times for plumbing issues at my…read morebusiness and home! Always very honest and fair and go above and beyond to help!

1/5 -- We needed a second opinion, not a sales presentation…read moreA technician from Absolute came to our home through American Home Shield after we requested a second opinion on our AC claim. He was fully aware that this was a home-warranty service call and that we were seeking an independent second opinion after AHS denied our claim. We also happen to carry two home warranties and were comparing the coverage each company would provide for the same AC failure. Unfortunately, our experience with Absolute felt much more like receiving a sales lead than receiving an independent diagnostic evaluation. During the visit, the technician told us we "might" get approved for a replacement through AHS, but characterized what AHS might provide as essentially builder-grade and said it would "only be enough to get the job done." He then spent approximately 20-30 minutes discussing why we should purchase a larger/upgraded system instead. We felt obligated to sit through an extensive sales presentation while waiting for what we thought was supposed to be a second diagnostic opinion. What makes this particularly frustrating is what happened afterward. A day or two later, while the temperature inside our home was around 90 degrees, I contacted Absolute because we hadn't received an update. I was eventually told that the technician had placed our claim "on hold" because he was "waiting to hear back from us" and "knew our claim was going to be denied." That was incredibly upsetting. If the technician believed from his visit that our warranty claim would be denied, we should have been told. Instead, we spent additional days believing a second-opinion determination was being processed while apparently the contractor was waiting to see whether we would purchase equipment. We weren't sitting in a 90-degree house trying to decide whether to buy an upgraded AC from Absolute. We were comparing coverage between two home warranty companies. When I explained this to the office, the conversation became defensive, and I repeatedly had to make clear that we were not purchasing an AC system from Absolute. We ultimately contacted our other home warranty company and told them to proceed. They had already approved our condenser replacement and immediately moved the process forward. The most frustrating part is that we had a backup option. Absolute's handling of this second-opinion visit contributed to approximately another week without working AC when we could have simply proceeded with our already-approved replacement. I really feel for homeowners who don't have that option. Most people don't maintain two home warranties. When someone's AC is out during a Texas summer, they're depending on the dispatched contractor to diagnose the equipment and promptly report the findings to the warranty company. A home-warranty service call should not leave the homeowner wondering whether the priority was completing an independent diagnosis or converting the service call into an equipment sale. Thankfully, we had another warranty company and another path forward. We will not use Absolute for our replacement.

On August 20, 2024 I was privileged to show up to my house to learn about an interaction between…read more"the Great Ben" (according to the BS fabricated reviews) and my fiancé. I was informed that while I was at work, Mr. Ben showed up to my house while my fiancé was home alone and the manner on how he approached her was already strange to begin with. While she was in the back yard she noticed Ben walking through the alley and come into back gate, he stated that he was here to check out the neighbors AC unit that just so happened to be in our backyard. She told him that was fine and let him in the back gate to our yard and stated that she was going to head inside and that is where the interaction between the two of them SHOULD have stopped. Forcing my fiancé into conversation, Ben proceeds to go into personal details about about his life informing her that he is either currently going through or fixing to go through a divorce with his wife trying to make it very well known that he is single. Along with this, he goes into specifics about everything he owns from a nice truck and trailer to how's he a very nice guy yada yada yada. At this point, this is beyond inappropriate and Mr. Ben should know this considering he gets paid to go household to house hold and should know what professional etiquette means. By now my fiancé is feeling beyond uncomfortable and awkward with the entire situation and is sending me text messages asking me to please hurry home from work and mind you at this moment I'm unfamiliar with everything that's been going on other than the fact that she feels uncomfortable. Everything stated above was filled in to fit the timeline from before I got home and learned after I got home. What I did personally witness was when I pulled into my driveway, I saw Ben walking out from under my carport and exiting my back gate. To my surprise when I walk in the door I see a lovely note that Mr. Ben personally hand wrote and left for little ol' me between my storm door and front door (I can only assume it was left for me because why else would Mr.Ben feel the need to talk to my Fiancé about an air conditioner that belongs to the neighbor). I later learned this note was placed there after Mr. Ben kept closing the distance that my fiancé was trying to establish by walking backward towards the door only to have Ben take a step forward to match it! She stated that when she was eventually able to get into the door, Ben FINALLY after about 10 minutes of making her feel uncomfortable went into the backyard to "check" on the neighbors A/C unit (Considering the fact he was back there less than a minute leads me to believe that he wasn't here to really work on anything or at least anything that involved being inside my fence). She said that she couldn't help but peer out the peep hole in hopes he would quickly finish the job and leave. "Quickly finish" he did, and instead of seeing him leave, she sees persistent Mr.Ben come out of the back yard walk straight up to the door, stand there for a few minutes (which seeing from inside the house through the peep hole scared the hell out of her), open our storm door, close it and then leave. Luckily, she refused to walk back outside until I arrived so I was the fortunate one to receive the note which contained the lucky 10 digits in how to get ahold of Mr. Ben and a cute little note that says "If you ever want to talk call me!!" With the double use of exclamation points which tells me he is very eager to talk to me! So you can understand how upset I was to call only to be sent to voicemail. Mr. Ben if you happen to see this review, I would really love to know what it was you would like to talk about!!!! (quadruple exclamation points so you know I'm excited too!). My numbers in your voicemail.

Really recommend this guy! I had some troubles with my plumbing after some people staying at my…read morehouse damaged the bathroom. I talked to Jason and sent him a picture and when he showed up he had it fixed in a couple hours. He even thought ahead and had the parts I needed on the truck with him. It's really nice to have someone who does good work and doesn't try to take advantage of you. Highly recommend for anyone with plumbing issues.

Their service was fantastic. I had a water leak outside and contacted them online. They were out…read morehere immediately and gave me a free estimate. It was a very reasonable estimate and they fixed it on the spot. Certainly saved me from having a high water bill. I recommend him highly if you want a professional fix at a reasonable price and fast response.

I can't say enough good things about this company!! Super nice and professional. Showed up on time…read more Addressed my issues and concerns. They fixed my plumbing issues & showed me the problem. Another company wanted $17,000!!! Proflow is my plumbing company for life! Thanks guys! Job well done!!

I've used them multiple times and have always had fair pricing and quick service. This time they…read morecouldn't help me but went out of their way to get another plumber to come and fix my gas line. I would continue to use them and highly recommend their service

I contacted Action Air for a second opinion when the first company I contacted recommended fully…read morereplacing my HVAC unit after what I considered subpar explanation and effort. I was not satisfied with my experience with the first company, but I am writing to praise, not criticize. So even though AA quoted a much higher price for the new unit than the first company, I was so impressed with Ed and his efforts that I had much more trust in AA and was willing to pay more for work I trusted more. Ed's knowledge of his business and communication skills are excellent, he is very responsive and professional. Ownership was also willing to negotiate on price, which I greatly appreciated. I was pleased to hear about good results from my renter when the work and walkthrough were done. On a side note, when they heard about some personal difficulties my renters were going through, they bought them a bouquet of flowers, which I thought was very classy. I am most definitely calling Action Air first the next time I need service.

My AC stopped working - reached out to Action Air Plumbing. Great experience. Our Technician (Ed)…read morewas responsive and walked me through explaining the issue along with his suggestion on how to fix it. I was very impressed with the quality and service! Very rarely will I review companies or provide a 5 star review - however, I definitely recommend Action Air Plumbing!

I contacted AAA for a quote on repairing my AC fan. David was very professional on the phone and…read moreprovided reasonable repair quotes regarding possible issues. He had a cancellation and was able to come the same day and replace the fan motor. I highly recommend considering AAA if your in need of Air Conditioning repair.

Jason and David were professional and did quality work to repair our toilet. Jason gave us an…read morehonest evaluation of what needed to be done. We would recommend JD's and also use them again.

This company is top notch. They take care of their customers and do their best to be as prompt as…read morepossible. I believe that have a good team and give value to the work they do for their customers. If you want the job done right call JDs

They did a great job replacing two external faucets. I…read morecalled when they were very busy, and was told that they would hopefully get to me on Monday. They called Monday and were able to come out. It took less than an hour, and the plumber was respectful and kind.

I had an underground pipe leak, and I did not want to dig up the floors. They installed pex through…read morethe attic, and I saved the cost of tile and wood flooring having to be replaced. The staff member working on the job was professional and very diligent in his work. We have had no problems since the work was completed, and I feel confident the work was done right.