I was so pleased with the attitude and helpfulness I received at Caliber Collision recently…read more Everyone I talked to in reception and customer service were very atte and polite. -I was trying to figure out how and where to get a twisted and jammed seatbelt unstuck. I had gone to several places that didn't do this work but someone finally directed me to Caliber. The service manager there took a look at the jammed seatbelt and said that it could be fixed there, but the molding and panel would need to come off in order to untangle the seatbelt. He was very helpful, but said I would need to come back first thing in the morning and they would be better able to help me then. However, while he was talking to me and examining the problem he was able to pull the panel and molding free enough to reach the twisted seatbelt and free it. He then popped the panel and molding back in to place and solved the problem, in just a few minutes. For my work, I carry special need adults to where they work and volunteer each day in my car. Obviously I have to have a working seatbelt for safety reasons. I was so relieved to have this taken care of. I am sorry I don't have the name of the gentleman that took a few extra minutes of his valuable time and attention on a busy day, to see that a quick fix was possible. But I thank you for your kindness. Thank you Caliber Collision for such a professional, helpful and pleasant business environment.

Dumbass that answered the phone apparently thinks I'm stupid and that she thinks you can diagnose a…read morescratch on my car over the phone.

These nice folks have repaired and painted two vehicles for me and both times have went way above…read moreand beyond.Excellent craftsmanship and customer service.I highly recommend them for your next project!

Over the last six years, I have had my Chrysler 300 fixed by them 3 times. Each time the car has…read morelooked as good as new when I picked it up. Two of the times were for minor body damage where they had to match the paint color. When I picked my car up, I couldn't tell where the damage had been even though I knew where it had been. The third time I was hit head- on from the driver's side to half the passenger side hood. Again, they did an excellent job. The car looked great! They are also very reasonably priced. My insurance company has accepted their estimates without question. Just as important, they have never talked down to me in a condensencing way. They are very courteous and polite, even when other men are gathered around. I will take my car back to them anytime it has a body problem. I also recommend them to anyone who needs to a body shop.

Here is where I wish I could give more stars. Professional, courteous, and better than anyone when…read moreit comes to communication. When my wife's car was sideswiped I looked up and visited several body shops for repair. Without a doubt, Gary and Ashley were on it. They gave me a estimate and a time frame both of which were right on the mark. I really did not think that our BMW would look anything like it use to. However, when I picked it up, it looked like it just rolled off the assembly line, Seriously folks if you go elsewhere, your wasting your money! Gary and Ashley, I cannot thank or recommend you enough! Rob Gramm

wouldn't use this place , terrible Communication this place is really slow took 2 weeks to fix…read moreminor damage!! couldn't imagine how long it would take them to fix major damage.

They did a great job repairing our vehicle. It looks brand new! Krystal, who deals with the…read morecustomers in the front office, is terrific. She has a gentle, kind, & calming way of dealing with people. We highly recommend this place.

I needed to get a chip in my windshield fixed before it worsened. I called and was seen…read moreimmediately. He explained what he was doing to fix the chip. Very kind and very friendly. Definitely recommend!

very thankful for morrow paint and body! they have worked on my car multiple times! A tree fell on…read moremy car during Helene and they were able to completely repair it

This place is a GEM!!! Starting off, their motto is "we want to treat people the way we want to be…read moretreated." Southern hospitality at its finest. Gregory and Marty are some of the sweetest and most knowledgeable guys in the business. They are honest, hardworking, and know their cars! Take your business here!! You, your car, and your wallet will not be disappointed. Thank you Morrow Paint & Body!

DON'T BE FOOLED AND GO TO THE OLD ORIGINAL LOCATION IN EAST FLAT ROCK! That has been bought out by…read morea cartel group with money behind them and so sorry work. New name and location behind O'Reilly's auto parts, called HILL'S COLLISION. Owned by the Hill's and taken over by the kids! Great work and still reliable and informative. Have taken two vehicle there already!!!

car looks new again, work and materials warranty, was recommended by my insurance company, would…read moreuse again and recommend to others

This place is absolutely terrible. I was hit by someone I knew in their driveway and they wanted me…read moreto come here. When I came to pick up my car everything seemed fine but when I got it home I noticed the paint on my bumper did not match. I took it back the next day and the husband of the person who hit me was there when I dropped it off. The next day I came back with my father and again the paint was still very noticeable off. The owner told us that that was the best we would get and to get the hell out because he was tired of me. It turned out the husband was a friend of his and he told him it was fine how it was so he refused to work on it anymore. I took it to another body shop and they told me Lane had done more damage than anything else. Never go here for anything. The man is dishonest and doesn't know what his is doing even when it comes to something as simple as fixing a scratched bumper.

We were on our way back to Michigan from Myrtle Beach and decided to spend the night in…read moreHendersonville. We were turning into the motel parking lot when someone rear-ended us and we needed to get a temporary fix on our car so we could get back on the road and have the more extensive work done closer to home. The desk clerk at the Ramada Inn recommended Carolina Auto Craft, so we took it there hoping they could do something to make it road-worthy, at least. They took the bumper clear off and taped the taillight in place, and when we went to pay them, they said "no charge". Unbelievable! They were just wonderful and kept telling us how bad they felt that this happened to us. The desk clerk told us he wouldn't hesitate to recommend them as they have always been completely honest in his dealings with them. We heartily agree! Highly recommended.

From the owner: Auto Body Repair and painting.read more

Don't waste your time! This place must be owned by a cartel as there were very few vehicles around…read moreand they were content in not needing more business. I went in for a simple estimate for someone else's insurance company that hit me and they told me that I needed an appointment to get an estimate. The first appointment was 5 days later. I walked in and there was two young ladies sitting at the reception desk at the front door and with the conversation I had with them that they knew noting about auto body repair. This was the old Hill's Body Shop that used to be the best in Western NC. Stay away from this place. They don't have time for you and your business!

Still have yet to get repair done. I need wheel well trim they said part was back ordered, that was…read moreover two years ago. I can get part online in 3 to 7 days. They keep promising but just words.