I used Gennoe Electric because the company was listed in the news paper as one of the Top 2…read moreElectricians In East Tennessee. I was pleased with the friendly and punctual service. I was pleased with the quote I got from Gennoe electric as I thought the company would be higher than the other quotes I received since Gennoe Electric was rated so high. I am worried about the legitimacy of Yelp site since they rated one of the top Electricians as number 9 on their web site. just saying.

From the owner: Electrical trouble shootingread more

They were on time, professional and installed an outlet and fixed another one. Easy, small job and…read morewas done quickly. Reasonable price.

We had a wonderful experience having Diversified Electric replace the 60+ year old electric panel…read more Milton's pricing was good and his timeline was clear. Everything went super smoothly. Jason and his crew coordinated well with the City of Oak Ridge. They worked expeditiously to complete the installation in one day so that my 96 year old father would have power back by the end of the day. They returned the next day to label the panel box and to move the ground wire to a permanent spot. I was super impressed that they fully concealed the ground wire in the carport. All their work is extremely neat and professional. They travel with an 8 ft. ladder and made my dad so happy when they replaced a light bulb in the cathedral ceiling that had burned out. Such kindness. Everyone I've dealt with at Diversified has been a pleasure to work with. I'll have them back to check out a problematic hall light fixture soon.

Two years ago Premier installed a 24kW Generac standby generator at our home. Today, I learned that…read moreALL of the circuit breakers they installed in the two transfer switch panels were non-compliant with the manufacturers specifications. The breakers appear to be the GE breakers that were in the prior main electrical panels, and they just reused them. I only discovered this because we were having a 90 AMP breaker that feeds a sub-panel trip randomly over the last several weeks. It seems the GE breakers that are commonly used in home electrical systems do not fit properly into the Generac transfer switch panels as they do not seat properly on the bus bar and they fail to establish a tight, uniform mechanical connection. A thermal camera assessment showed the 90 AMP breaker to be very hot. Premier did send a tech out to replace the breakers with spec approved breakers today, but my conversation with the GM was underwhelming. There was no hint of contrition in his voice. It was as if he was doing me a favor by making it right like it should have been from day 1. They directly violated Generac's explicit installation guidelines.

Long review, but worth the read. I do not recommend this company. In my experience, they do not do…read morewhat they say they will do, they do not respect people's time or money, and most concerning of all, I still do not know if the $52,000 generator I purchased even works or is safe. The sales process was actually very good in the beginning. Everyone was friendly, informative, and easy to work with. Up until installation, I had no major concerns. This was not a small purchase either. Even after discounts, this whole-home generator project cost over $52,000, so I expected a much higher level of professionalism, communication, and attention to detail. The problems started when I began getting conflicting and incorrect information. I would research things on my own, call to verify, and politely ask for confirmation. Each time, I was told the information I found was wrong, so I trusted them as the "experts." That trust became a problem on installation day. The concrete pad looked undersized to me, so I specifically asked multiple times if it was correct. Three different people confirmed it was. Then, on installation day, they realized it was in fact the wrong size. Instead of stopping the project, they started the install anyway and told me it would take two days. It did not. They had to pour more concrete, let it cure, and come back later, which delayed completion by nearly two weeks. When they finally "finished," no one clearly communicated that the project was complete, explained how the system worked, or even confirmed it was operational. I was left wondering if they were still coming back. From day one, I asked if they handled all electrical and gas inspections, and I was told yes. About a month after installation, the city contacted me to say the work had never been inspected. I called the company and was told, "Sorry, we'll get that inspection done." That is unacceptable. If the city had never called me, the gas line may have never been inspected, which is a serious safety issue. There were also multiple quality and damage issues during installation: * Two items under my house were broken and had to be repaired * Protective shielding on wiring was cut in multiple places * Landscape lighting was run over and damaged * Overall, there was very little attention to detail To make matters worse, they said they would come back to show me how everything worked and go over inspections. I blocked off time from work for the appointment. When they were already late, I texted and was told they were "5 minutes away." After waiting another 20-25 minutes, I texted again and was then told they would be "a little later." I had already rearranged meetings for this appointment, and they still could not show up on time. Now here I am, nearly two months after I was originally told this project would be completed, and I still do not know if this generator even works. I have never been properly shown how to operate it, never been given confidence it is safe, and I have had to ask every question myself because communication has been so poor. After being told they handled inspections, I now have to pay out of pocket for my own independent gas and electrical inspections just to make sure everything was done correctly. At this point, I basically have a $52,000 metal box sitting in my backyard and no confidence that it is safe or functional. Based on my experience, I cannot recommend this company. The sales team was great, but the installation, communication, follow-through, and safety concerns were unacceptable.

Awesome company with reliable and hardworking team. Goes above and beyond to meet expectations…read more Exceptional communication and follow up.

McKay Southern was very fair in their price and their installers were courteous and knowledgeable…read more I would highly recommend them. Everyone at the company was very professional and responsive.