I went for an MRI of my lumbar and thoracic spine in December 27, 2019. Because of their limited hours, I had to take unpaid time off of work for this appointment. After having the scan completed of my lumbar spine, I was told that the belt was broken on the MRI scanner and they could not complete the scan of my thoracic spine. They offered either a refund of the balance of what I paid, although the indicated that my check had been deposited (less than an hour after receiving it) and that it would take approximately one week before their billing department in Florida would be able to get a refund to me. They alternately suggested that I come back to complete the scan at a later date after the machine was repaired. Since I had to have the scan in order to continue receiving services through my pain management doctor, I said that I would reschedule. I was told to call back on Monday (12/30/2019) as they would have the MRI machine repaired by then and they would see what they could do to reschedule a MRI within my scheduling needs. When I called back on the following Monday, I was informed me that the machine was still broken. I asked for a refund and they informed me that it would take approximately one week. It is now almost three weeks later and I have heard nothing. I have made several attempts to reach the PDI South office without any success. I have also left voice mail messages at their other offices in the greater Cleveland area without any response and sent a message via their website contact section. I would give this business a negative star rating if it were possible. read more
