Used to love Dunham's. They sell good products at reasonable prices. But their declining customer…read moreservice and support of their products had declined greatly. I recently purchased a canopy at the Dearborn Heights, MI store and upon setting up for the first time, the corner seam ripped. When I worked for Dunham's we would have returned the defective product and dealt with the mfr. Now Dunham's just hands you (the customer) a phone number and says good luck dealing with the mfr. In today's customer centric retail world, that is not acceptable. If this is how Dunham's chooses to treat customers, I fear they are not going to remain competitive.

I swore I would never return to this dumpster fire of a store & yet here I am eating crow for…read morebreakfast- thanks to a Dunham's lover who gave me a gift from here. Honestly I would have changed my previous review to five stars if it was based solely on the interaction with the cashier. He was kind, helpful, competent & went above & beyond to assist me in returning a sweater I had gotten as a gift. I.n order to refund me he needed a manager override. He paged the manager twice. Mind you, there was literally two people in the place. After waiting for 20 minutes for the manager to make an appearance, the manager strolls out from what I assume is the front office casuallu strolls out with zero shards of urgency. He says nothing to me not his employee (rude as hell on both accounts) & punches his number in before strolling away. No "sorry for the wait!" Or "thank you!" To his employee. Just despicable. No wonder this place is going out of business!

Everything is stock. Everything is organized. Plenty of staffs in contrast of other comments. Maybe…read morebecause it is summer and more people are working. Their website do have better discounts sometimes. No complaints

I had to go in to get that tag that's attached to clothing so you cant steel it removed, it was…read moreaccidently left on there from an online order. The manager was amazing so thoughtful of me and my time and inconvenience, I was so happy manager Michael Roz was working. He is defiantly an asset to Dicks. Ill buy again with customer service like this! Thank you

Why they have a great Selection, they are a little on the higher prices. I ordered a fitted hat…read morefrom them used their sizing chart. I got the hat peeled the stickers off and put it on while on my way out the door, the hat was to big. I put it back in the box did my online return and ordered the smaller size. I got my original order that I returned back saying they wont accept it. Now I'm stuck with a hat that wont fit and customer service just says sorry. That was my last purchase from Rally House

The store is so overcrowded that it's like a maze to get around, it's definitely not ADA-compliant…read more The employee I asked for help from (I think her name was Kylie), spoke to me like I was stupid, and told me to go find another associate. Alix ended up helping me, and he was completely different than Kylie. He was super nice, helpful, and actually seemed to know what he was talking about.

Staff was super friendly and helpful!! Their collection of Lions gear is HUGE & I was able to very…read moreeasily find something to wear to the game this past Thursday. The only reason one star was taken off is because a man tried stealing a stack of t shirts while I was there!! (The staff caught him & handled it very well, I wasn't aware until after the fact)

This is my first time back to REI in a few years. I was very disappointed with how I was treated…read moreand the lack of professionalism demonstrated by the personnel in the shoe department. We were not greeted nor spoken to in a courteous manner. We recognized the store personnel were busy assisting other customers so we took the initiative to look at shoes and found a design we liked. We brought the selection and waited until an attendant was available. The attendant was rude and condescending in tone, insisting I was mispronouncing the shoe brand name. I found this very unprofessional in how it was communicated as well as she thought it was necessary to bring this to my attention. I didn't appreciate this type of customer service. I will not return to this REI nor recommend it to my friends anymore.

My mountain bike needed some tuning up and Jason did a great job of taking his time and taking…read morenotes before he gave me an assessment of what needed to be done. Based on the things that the bike needed, Jason suggested comprehensive tuneup which did save me some $. Overall, I am happy with the speed at which they worked on the bike. I got a text message that the bike was ready to be picked up. Jason knows what he is talking about. Everything went well.

NFL Draft season.. here we go! I want to thank Action Sportswear's Fanatic U for carrying Detroit…read moreLions officially licensed gear and sports memorabilia! I am happy that Fanatic U carries the Detroit Lions' NFL and G-III Sports officially licensed "Beverly Hills Edition" letterman coat. When I saw NFL's future Pro Football Hall of Fame running back Adrian Peterson and NFL quarterback Jared Goff wearing the Detroit Lions "Beverly Hills Edition" jacket... I knew I had to find this great iconic jacket. I placed and received my order for the Detroit Lions "Beverly Hills Edition" jacket from Fanatic U not long ago. I had a question after my purchase and there was a prompt correspondence that addressed my inquiry. Excellent customer service! I am really happy with this order and I've gotten positive feedback about this jacket. Me being late to the boat in finding out about this jacket... it was a "hard find" and Fanatic U was the one store I found that carries this "official release." There are online stores that used "photos" of this coat, but are not the officially licensed "Beverly Hills Edition" jacket. When I found Fanatic U carried it and I read the details of the Detroit Lions "Beverly Hills Edition" jacket description and saw that Fanatic U is based out of the Motor City... I knew that this store is the "real deal" for Detroit Lions gear and sports memorabilia. I had to get this "Beverly Hills Edition" jacket! Fanatic U rocks! I plan to shop again and again at Fanatic U! Kind regards, Jason Tom Detroit Lions' fan from Honolulu

This is one Store that I always put on my to do list when I go to Michigan! Best selection to…read morechoose from for all my teams from the state of Michigan !!! they have everything from hats to Bobblehead decals to cups, clothes, pants, and knickknacks!! service was great very helpful! And if it wasn't good value, I wouldn't go back‼

Cool bunch of guys, quiet Store. like anything else prices raised up in the winter if you want…read morecheap stuff in the winter, buy in the summer. Vise versus for other seasons. Great very organized, selection of used very good quality sports gear.

I'm currently at dunhams doing some last minute Christmas shopping and I discovered that if you…read morecome across the orange everyday low price sticker it covers up a previous price that was less. Not saying it's false advertising just saying it's a jerk move. They still have good stuff. Just shady I thought.

Went to this location to buy a small game license and I was met with no staff anywhere around to…read morehelp at the counter, finally I went to the front register to get some help the poor girl at the register couldn't help me she called her manager the manager said I'd have to be accompanied by an adult when I am 22 years old because she couldn't get the licensing to go through and gave me an apprentice license.... DO NOT COME HERE FOR HUNTING LICENSES!!!!

Laurel Park Mall seems like it's on its lasts leg b/c MOST stores are gone, so there are only a few…read moreleft. With that being said, I came in on PURPOSE to this empty store and decided to buy some Lions' gear for me and my hubby. Upon cashing out, the cashier was RUDE! I helped take my items off the hangers and I folded them. The cashier took the items and instead of trying to keep them neat, shook them out and scanned it, but not removing the security tag. So I asked if he was going to. I had two sweatshirts and a T-shirt. He then asks if I wanted A BAG??!! Why would I carry items out in my hand when folks with less items left with bags? Just weird and not a good experience. I probably won't be back.

I really try to be on the positive side and provide supportive reviews. Unfortunately, my…read moreexperience at this Dunhams has been less than satisfactory on a couple occasions. I'll start with some positive aspects, they have a lot of inventory to choose from with good selection of merchandise. The issues start at check out. The sale prices are frequently not loaded onto their POS systems resulting in inaccurate pricing. When the customer asks the cashier about the price, they do not check and just ring up the incorrect price. After realizing that the price is, indeed wrong, it is up to the customer to wait in line again and then wait for a manager to come to correct. There are no processes in place to truly assist the customer to rectify a business mistake. In this case, the manager never came to the check out and the item had to be returned. In essence, Dunhams lost a sale. But, more so, they most likely lost a customer. The store is very much lacking in customer service. Poor business practices as well.

Mr. Gerry helped me and he was very helpful, knowledgeable and kind while doing so. I'd definitely…read moreshop and deal with him again in the near future.

I am very happy with my experience at this Dunham's on Ford Road. Store Manager Jerry is a super…read moregreat guy. He was able to help me find what I was looking for and assist me in a return. Very helpful and excellent customer service. The rest of the staff was friendly as well. Will definitely be back next time I need something.