We originally went to Crash Champions on 289 and they made us pay $200 for an estimate and quoted…read moreus 10k and more without negotiations and they weren't willing to use used parts. We came here and talked to Carrie and they offered a free estimate and cut the cost in half. They were willing to work with our budget and use second hand parts and take any unnecessary cost off. Definitely would trust them again and highly appreciate how they care for the customers over corporate gain.

Just nothing more to say except "AWESOME". We were visiting…read moreour son and granddaughter in Lubbock from Fort Stockton. Had a broken interior door handle, took it in, they replaced it while we waited. Fast, courteous and reasonable. I wish we had these guys in Fort Stockton!!!

No one wants to have to use a body shop-- but it's good to know where to go when you need one! If…read morewe need it in the future, we will be returning here. Skyler was very communicative throughout the process, which was very helpful. He kept me updated every step of the way. I opted to wait until a loaner car was available, so it took some time between my initial call, and then getting in with them. This is the first experience I have with a body shop for hail damage repair, so I don't have anything to compare it to, but overall, I was pleased with my experience. They did all the legwork to negotiate with my insurance company. The car was even detailed when I got it back. You can't tell where any of the damage was. Car looks great. Thanks HRP!

I recently got my car repaired here. The staff was great about communicating and I even received a…read morefree loaner car while my car was being repaired. Upon return of my car, my car had been detailed and inspected. They are a locally owned business that I love to support and did an excellent job fixing my car. I did not have to deal with insurance companies either, they made the process very convenient and easy!

These folks were so fast friendly & pleasant. They had us back on the road after my cv axle broke…read morein a few hours & didn't mind all 4 of us & the 4 legged fur baby Leo! As they also have a mascot named munchy, who is adorable. They were honest & the office was clean. And they didn't overcharge :-) Grateful to have broke down in lubbock

The folks at Nick's are so great. They work really hard to make the repair process easy. I keep…read moreforgetting that a good auto mechanic is just as valuable as first responders. Thanks for protecting my family.

Diagnosed and given a quote quickly. Repaired in an efficient manner. Professional and courteous…read more Excellent service.

They were absolutely amazing, incredibly kind and patient. I don't know much about cars, and when…read morewe first brought it in, they thought it was an engine knock and that I would need to replace my entire engine. However, it turned out to just be the compressor for the AC that was messed up. They replaced it within a day, were incredibly friendly and kind, and also fixed my AC in the process.

He did a fantastic job on my truck the front door was caved in by another driver. He repaired and…read morepainted the door it looks brand new you would never know it had been fixed. Completed the work when he said it would be done.

My car was better off all busted up from hitting a deer.. since they put it back together its…read moreliterally falling apart. Plus it took him 2 months to fix my car when he originally told me 3 wks at the most.Dont trust him with your vehicle

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.

Referring to earlier post. Manager Steven Longoria took care of my situation. I am fully…read moresatisfied with the outcome of my very.

My father is a former mechanic and chose this place while I was traveling through Texas and the…read morecruise control on my car was experiencing problems. Rick Bigham, the owner, was fantastic to work with and delivered my car the same day. The problem was fixed and he also replaced the oil and checked the fluids. Over the next week I traveled over 1000 miles - the cruise control worked great and never failed. Rick even gave me a call while I traveling to make sure the car was working properly - no mechanic has ever done that, and I've experienced some of the worst mechanics in my history of car ownership. I'm impressed! Rick provides great service!

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Unfortunately my brand new 2023 F-150 with just 3,000 miles was recently rear-ended. It pushed in…read morethe bumper and back driver-side fender well needed replacing. I went by a few body shops for estimates and was rushed through. They seemed to not care if i did business there or not. I stopped by Collision Center of Lubbock and one of the adjusters there did a very accurate detailed description of the work they would perform. She printed out the estimate and walked me through the whole process. At that point i was so impressed that i told her to order the parts and move ahead with the repair. My truck was there about three weeks. It took a lot of work to take off the box and do it back to factory specifications. The GM (Daniel) and owner (Lowell) both made sure that the truck was to my 100% satisfaction. When i picked it up it looked better than off the showroom floor. These are fine people that did me right.