Car was brought in for a clutch, was told it would be looked at the following week. No problem…read more Second week was not looked at, Scotty said he would get to it beginning of third week, no problem, small shop, lots of cars. By the end of the third week I called again and Scotty said he had big jobs that needed to go, so early next week. Ok. Fourth week, Wednesday I called and he said he hadn't looked at it yet but had me on schedule for Monday of fifth week. This is my only car, and Scotty was recommended by someone I trust, so I gave him the benefit of the doubt. Wednesday of the fifth week he told me he was dealing with an issue on his lift but he was about to put my car on the rack. After work I drive by and see my car hasn't moved since it was dropped off. At this point Scotty decides to tell me he has a lot of big jobs and doesn't know when he'd get to my car. So not only had he lied week after week, he also wasted my time when I trusted he would get it done. I had my car towed to playground automotive in FWB and they diagnosed, order parts and fixed the clutch in 2 days. If he didn't want to work on my vehicle he could have told me before the fifth week. I was completely nice and respectful and he just kept lying. Bad bussiness, wasted my time which is also my money. Lady at the counter was nice enough although it is unfortunate this is the shop she works at.

I won't take my cars anywhere else in Niceville. The business isn't much to look at, but I have…read morefound Scotty's auto repair to be responsive, honest, and professional. Without a doubt, they beat every price in town, especially from the "name-brand" stores. What I like the most is that he'll tell it like it is. He'll tell you what repairs need to be done and won't try to sell you extra. Sometimes auto repairs have taken a day or two, but I totally trust the work that Scotty has done. He's earned my business, and I'll be back if I need to!

absolutely stunned by the guys here, took my tire here because plug blew out and tire came off the…read morerim I fully expected to have to buy a new tire but the guys here gave it a shot and patched it, even after I told them they have the go ahead to sell me a new tire if it can't be patched. thats the kind of integrity that you don't often get at tire shops. wish I had names to thank but they got it done so quick I didn't have time to ask. also, bathrooms are nice and clean!

After they took my vehicle in to patch a leak, they removed the wheel, called me up to the counter…read moreto tell me they couldn't repair it because it was more than 6 years old saying "it was the law" (which I now know to be a lie, no such law, federal or state). He went on to tell me "no shops will do it". Another lie and by the way as it turned out, they were the only one's who wouldn't fix it. I told them to "forget it, just add air, it will hold until I get home", they refused, sited "the law" again and said that it was 'illegal' to touch that tire which again is a complete lie. Why did he need to remove the tire to tell me this? I thought he "couldn't touch it", so why did he. When I walked out to get my vehicle, I noticed the employee putting the lug nuts on one right after the other in line, tightening them with an impact tool, not in a star pattern which anyone knows is the proper way so the wheel lugs are tightened evenly. The novice then tried to tell me the tire was dry rotted which is a huge lie as there is absolutely zero cracks or damage on any of the tires as I showed him, which the next shop I went to concurred that their is no dry rot. 6 months ago they tried to sell me a battery which was the wrong one and was 40% more than a more recognized and reputable dealer. A year before that, they damaged a lug nut post on my wifes cars, again, we had to take it to a more credible auto center to have it fixed but which I was there, a lady sitting beside us said they damaged a tire pressure sensor and that cost her $104, a conversation I'll never forget. So why did I go there again? I came out of a business near by and noticed a low tire, figured surely they could handle patching one tire, nope, they wanted to sell me a set of 4, and by the way, they are the most expensive tire repair from Crestview to Chipley but don't take my word for it, ask them how much, them call a few others. Funny thing, they sell tires that are 4 years old but won't fix one beyond 6. Most people get flats around 10 years apart. That's some window of repair. Based on that, why say that you repair them at all. Bottom line, go there, do business but take lots of money, expect trouble, and to get fitted with new tires which have sat on their shelves for several years, then, everytime you get a flat, plan on buying a new one so you can be the one who's keeping them in business, not me.

I have always had such good service from this family run repair business... they make sure that the…read morerepair is done in a timely manner and does not try to upsell you with unnecessary repairs... have trusted them for years and I know that what he says what is needed is the truth... have had my engine and other major repairs.

Ray took care of my vehicle broke down I did have a transmission problem on my 2020 ProMaster 2500…read moreHe towed me to his shop fix my transmission and even put in a cooling system also take me to my hotel and and get a rental, excellent work, excellent service I fully recommend

Blair rebuilt my transmission not even a year later it went out took it back then he had it for…read moreover a year then when he got to it . Said it needed a part that had been replaced so I bought it then after 2 months he tood me that the transmission had a cracke in it. So I have a car sitting in my field not running.

These brothers really know how to work with cars. Best of all, great communication and on time on…read morethe dot. Excellent quality of work along with being fair and affordable on prices. Had to replace my CV axles and tie rods on both sides, they did it in a jif once the right parts got here. Would work with them again in a heartbeat.

I had these guys come out to replace a fuel pump. They seem trustworthy and highly recommend them.read more

Our truck would not start in front of Publix in Freeport last week. several people tried to help…read morejump off battery, no luck. We drove to several businesses with again no luck. Looked like a tow fee was the only option until someone at our last stop suggested a mobile repair service. Before we go any further my phone service and my husband's phone service was all messed up, could not receive calls, only texts, so we would have to carry phone around and hope we heard it ding. Well anyway, within 30 minutes of contacting Juan Charles, he called us, worked us in on his schedule, and met us at Publix. (Problem was starter and battery.) He saved the day and was fair with cost and beyond excellent with cust serv and reliability. His number is programmed in my phone and should be on yours!!! 6 stars out of 5

It is my hope, that by posting this review, you will consider my ongoing experience with this…read morebusiness when considering a reputable auto repair shop. My repairs begin in June 2023 when I dropped my Jeep off for diagnostics of a knock sound in the engine bay; here is what followed. June 5, Dropped Jeep off. June 9 said engine was bad. August 5, told repairs just began. Aug 9, told oil dipstick tube was broke - this happened during the engine work. . Aug 12, told both valve covers were bad, $360 to replace. Aug 14, Juan's Auto calls about valve covers stating "I do not buy cheap parts off amazon" and he used what dealership would use at a cost of $370.00 for both including new bolts. I agreed, later discovered nothing wrong with valve covers and he reused at least some of the bolts because in the old engine, two of the bolts were larger and cut to size and they were reused when the new covers were installed stripping out the threads on two of threaded bolt holes. Aug 21, Juan's Auto said I needed a new AC blower motor with resister, said the entire AC system was bad and you needed an AC compressor kit and a new condenser. Aug 22, I ask Juan if they were sure AC system was bad, it was just 10 ,onths old, I ask if it was holding a vacuum, no reply. Aug 30, I ask again if AC was holding vacuum, Juan said AC vacuum was done while on the full cycle AC machine, cost $100, I declined the full AC replacement. After picking the Jeep up I took it to another shop where they confirmed in a few minutes that no part of the AC system was bad other than the compressor high pressure line which appeared to have formed a small crack where it was laid over in the engine bay during the engine work. Sept 3, pick Jeep up, check engine light was on, called Juan, no reply. Within 10 minutes a large trail of smoke was coming from the jeep. Once home I could see oil all over under the hood and dripping down on exhaust. Again I called Juan, no reply. Sept 7, called and text Juan explaining it was smoking to much to drive back to Texas and please call me, again no reply. Sept 11, tried to contact Juan again, left voicemail stating I would be back in Florida on Oct 2 and I wanted the smoke issue resolved, again no reply. Sept 14, text Juan that Jeep was dropped off at another merchant, no reply. Sept 15, other mechanic confirms passenger valve cover gasket was pinched against the top of the block, uncertain if the cover was bad, replaced with FelPro gasket. The two stripped bolts mentioned above are discovered, the EGR valve was unplugged, the air filter to crank case breather hose was gone and a plug was placed in the crankcase breather side, the PCV hose was not connected to the PCV valve. Oct 6, Jeep is returned to second mechanic where they were not able to locate source of smoke and oil leak. This is where the AC system was determined OK. Oct 9, smoking getting worse, call, text and leave voicemail with Juan, no reply. Oct 9, still no reply from Juan, have no choice but to drive the Jeep as is back to Texas, smokes like it was on fire the entire trip back home, stopping every 50 miles to clean up under the hood and add oil, 18 quarts in 750 miles, the next morning I made a video of the problems and uploaded to YouTube, sent Juan a text and a link to the YouTube video, again no reply. Oct 12, Texas mechanic replaces one valve cover, still smokes, here we discover the valve covers that were replaced were fine, there was never a problem with any valve cover, old or new. Oct 13, Jeep would not pass inspection, call Juan again, no reply. Oct 16, take Jeep to the dealership where they tell me the oil leak is coming from excessive crankcase pressure and could be a result of everything being left disconnected, main seal gasket needed replacement and they were not sure about right side engine gasket, I decline additional repairs, I'm done. Nov 20, a friends mechanic said he could regulate the crankcase pressure by installing an oil bypass can and an aftermarket oil filler tube for $300, it works, have too empty can once a month, check engine lights still on, Jeep will not pas inspection. From Oct thru March 2024, other calls to Juan went unanswered. March 2024, I sent a letter of intent to sue to Juan, again providing him a link to the YouTube video, again no reply. https://youtu.be/fS8Y9-NNm1c

Called him up on a whim. Needed help getting a stiff stubborn serpentine belt on last minute. He…read moredropped everything to fit me in and we got it fixed. Was very clutch, kind, and professional.

Great work and got me in and out record time. Took my car to 3 local shops and no one would do the…read morework. The first shop had my car for a month then told me he couldn't do it, the second shop had my car for 2 weeks before he told me he couldn't do it and the 3rd shop said no from the jump. Coastline got me in and the next day they had me ready to go.

I had passenger rear quarter panel damage. Felix had great communication, he gave me a fair quote,…read morei set a date to drop it off, and he gave me a estimated time frame he would complete the job. He finished in the time frame, and the work he did was great. No complaints. I would definitely use Felix at Coastline Auto Body again.