After they took my vehicle in to patch a leak, they removed the wheel, called me up to the counter…read moreto tell me they couldn't repair it because it was more than 6 years old saying "it was the law" (which I now know to be a lie, no such law, federal or state). He went on to tell me "no shops will do it". Another lie and by the way as it turned out, they were the only one's who wouldn't fix it. I told them to "forget it, just add air, it will hold until I get home", they refused, sited "the law" again and said that it was 'illegal' to touch that tire which again is a complete lie. Why did he need to remove the tire to tell me this? I thought he "couldn't touch it", so why did he. When I walked out to get my vehicle, I noticed the employee putting the lug nuts on one right after the other in line, tightening them with an impact tool, not in a star pattern which anyone knows is the proper way so the wheel lugs are tightened evenly. The novice then tried to tell me the tire was dry rotted which is a huge lie as there is absolutely zero cracks or damage on any of the tires as I showed him, which the next shop I went to concurred that their is no dry rot. 6 months ago they tried to sell me a battery which was the wrong one and was 40% more than a more recognized and reputable dealer. A year before that, they damaged a lug nut post on my wifes cars, again, we had to take it to a more credible auto center to have it fixed but which I was there, a lady sitting beside us said they damaged a tire pressure sensor and that cost her $104, a conversation I'll never forget. So why did I go there again? I came out of a business near by and noticed a low tire, figured surely they could handle patching one tire, nope, they wanted to sell me a set of 4, and by the way, they are the most expensive tire repair from Crestview to Chipley but don't take my word for it, ask them how much, them call a few others. Funny thing, they sell tires that are 4 years old but won't fix one beyond 6. Most people get flats around 10 years apart. That's some window of repair. Based on that, why say that you repair them at all. Bottom line, go there, do business but take lots of money, expect trouble, and to get fitted with new tires which have sat on their shelves for several years, then, everytime you get a flat, plan on buying a new one so you can be the one who's keeping them in business, not me.

This place is either totally incompetent or crooks. I needed a trailer tire patched in the center…read moreof the tread. They failed, then tried to tell me the tire is leaking from the sidewalls. Water never lies, big old bubbles right where they put a plug, of course they told me that did a patch, they did not but were quick to offer to sell me a new tire even though this tire just needs a patch from a nail. Crooks don't go there.

The staff I encountered were very friendly and professional, which is why I'm giving two stars…read moreinstead of one. Unfortunately, the rating reflects my overall service experience. I had one procedure done and was quoted three different prices. After discussing this with the manager, we scheduled another service based on his guarantee that he would make things right. The service was supposed to take 4-5 hours, but my vehicle ended up being in the shop for almost two full days. Parts had to be ordered, yet I was never called when they arrived, even though I specifically requested updates. When I dropped my vehicle off at 8:30 AM for the second service, I again asked for a midday call so I could plan around pickup. No one called. I finally called at 3:00 PM and was told the wrong parts had been ordered and nothing had been done to my vehicle, leaving me without it for yet another day. I live quite a distance from the shop and requested updates multiple times, confirmed my number, and spoke directly with the manager, but I never received a single call. For simple oil changes they may be efficient, but for anything beyond that, don't expect communication and plan on being without your vehicle for at least a couple of days.

This has been my usual oil change location since I moved to Defuniak about 3 years ago. I've always…read morehad great customer service, a super smooth experience, just no issues all around. In October 2024, I went to a different oil change place (Take 5) in Niceville, as it was close to my work. They threw a fit about putting my skid plate back on, saying it would "take a really long time". I asked that they still put it back on and I was willing to wait. Fast forward to this evening, February 5, 2025, I went here to Express for an oil change. Everything was fine, Anntwon was friendly and a great help. Once they were done, the tech doing the oil change, Travis, came to let me know that 17 of the 26 clips holding on my skid plate were missing. I knew exactly what had happened, Take 5 took it upon themselves to put on the bare minimum and chuck the rest. Travis was kind enough to tell me exactly what to get from the auto parts store and told me to bring my vehicle back and they would put them back on for me. I SINCERELY appreciate his willingness to help clean up someone else's mess and to make sure I knew exactly what to ask for at the auto parts store. I will most DEFINITELY continue to come here and only here for my future services. The staff here are polite, professional, and most importantly I trust them. Shout out to Anntwon and Travis for taking care of my vehicle and me this evening. You guys are very much appreciated!

My car has a NEW engine in it and everything else. I come in for a oil change and all of the sudden…read moreI just now have a oil leak??? The oil change took forever over 2 hours.. I totally wasted $40 on a oil change.

Very early this morning, my Jeep broke down on the side of the 10, ruining my vacation :( I called…read moreAAA and they were able to contact a towing company to be there in about an hour. The lady called from Cobb's letting me know it should be about 45 minutes to an hour and I really appreciated that initial contact. JR came in exactly an hour, as expected, and seriously was the nicest guy! I can not tell y'all how thankful I am for being able to come get me and it was a pleasant ride with JR. It wasn't until I got home that I got yelled at for not tipping him and I feel terrible!! I had no idea you were supposed to. JR, if you're reading this, please accept my apology! Y'all are fantastic, thank you so much :)

Great old school gear heads who are passionate about engines and professional. They did the job…read moreright and didn't try and upsell me something I didn't need. You can tell all the techs enjoy their jobs and have been doing it for a long time. These aren't just oil change place bozos.

ago Dont buy a…read morevehicle from here i Bought a 70k truck from here and after only having it 4 months it already has problems i went to the service department and told them the issue and they could care less about the customer worse place ever the manager did not care about the problem i was having saying he couldn't get me looked at till a week and a half very poor service would not recommend to anyone

ago Dont buy a…read morevehicle from here i Bought a 70k truck from here and after only having it 4 months it already has problems i went to the service department and told them the issue and they could care less about the customer worse place ever the manager did not care about the problem i was having saying he couldn't get me looked at till a week and a half very poor service would not recommend to anyone

the workers are so helpful and my car always comes out spotless!! i love the vacuums and for the…read moreprice the service is always consistent and worth it!!! 10/10 recommend and this is great for a small town like defuniak.

Competitive prices for a monthly membership. You also have a self-service vacuum. Quick automated…read morecar wash.

they suck the guy didn't wanna listen to me about what I was trying to tell him and I highly…read morerecommend everyone use someone else bc there a bunch of none listening people who can't take notes of what is the problem they wanna say it's my truck but yet all my lights work I tried to tell him it's just the running lights and he nasty attitude said he was gonna cancel the request so yes they really suck and I will never recommend anyone to them to be honest they shouldn't even be towing or helping anyone bc u can't help someone if u don't listen to what's going on so end of dis they suck

The owner came out of his way to repair my trailer axle that needed major repairs. I know this…read moretype of repair roadside is not the easiest but you really saved my day. You had the best attitude and never stopped smiling. I appreciate your professionalism and for making me feel like I was the only customer on your schedule. I highly recommend this gentleman and his company.

Very dishonest people / business to deal with. Charging prices way to high and not standing behind…read moretheir work. Paid over 300.00 for repairs and vehicle broke down after leaving ten miles down the road. Took it to another repair shop and they fixed it for 160.00 including towing charge. Price gouging & could care less about customer satisfaction. After reading other reviews on another site I noticed Owner replied only to positive reviews and did not reply to poor reviews. Just another example of poor customer satisfaction/care.

ABSOLUTE CROOKS! Do not take your vehicle to this auto shop, nor should you use Jimmy's Paint &…read moreBody towing service. They will lie and tell you it's a $100 tow charge if you take it to their shop then try to charge you full price. However, the WORST part was they charged me $231.93 for a battery change. They did not call to inform me of any of the repairs prior to making them. I will never use their services again and will tell everyone I know that they are cheating people. Jeremiah is a lying jerk that try's to act like he is doing you a favor when he is actually cheating you.