Jefferson takes great care of our 2 dogs and clearly enjoys it! We have been so happy with the…read moreservices that we call him back every time! He is very polite and accommodating which is somewhat rare nowadays.

Amazing job! Jefferson took such wonderful care of my cats. They came home looking and smelling…read moreamazing, but what impressed me most was how relaxed and happy they were afterward. You can truly tell that Jefferson loves what he does and genuinely cares about the animals in his care. I'm so happy to have found someone I can trust to take such great care of my two favorite boys. I HIGHLY recommend him!

They always do a great job with Luna! Everyone is really nice, and she always comes home looking…read moreand smelling so good. Definitely recommend!

Marco accidentally cut my puppy while grooming her and didn't take responsibility for doing that…read more Andrea the manager called me after a day (!) to shake responsibility and say that this cut was there before. But at the same time she said that they will pay for the visit at the vet (if the cut was not Marco's fault why would you pay for the vet visit?). I was furious when I saw that. I sent images to my vet and she was concerned about the depth of the cut (she said it's definitely looked like a cut made by grooming!) and that we should make sure it's not infected. My puppy tried to lick the area and we had to put her on an Elizabeth cone for two weeks. It took long time to heal. I was a loyal and happy couture using their services with my previous dog for over 14 years. The fact that it took the manager Andrea a day to call me and check on my dog only to say that the cut was there and not to take ownership for it- lost me. I will have to look for a new place!!!

Enzo was amazing! I had sent out a quote request and Enzo was not only quick to respond to the…read morerequest itself, but was very active and quick to respond during our whole exchange. He was able to get to my location in 45 mins after I sent out the quote request. I was looking for a new groomer for my golden retriever specifically because he hates getting his nails trimmed. Enzo was very reassuring in getting that done without issues. I also needed a full bath, body trim, paw trim and brushing/deshedding. The results were great! And he gave us a little bandana that had a very pleasant scent. Enzo also provided links to one of his deshedding brushes which was highly appreciated. I would recommend his service to all fellow dog owners. Especially golden retriever parents.

Enzo did an absolutely amazing job with Bear!…read more Bear was sorely in need of a groom, and Enzo took really good care of him with so much care and attention. Bear looks great! This is one of the best haircuts that Bear has ever gotten. Enzo clearly loves dogs so much and Bear is SO happy with his new haircut. Thank you thank you!

Rafael was Refered to me by my dog sitter and I'm so happy. Rafael is very friendly and…read moreaccommodating. He is very patient and good w Bella and Jax. They always smell so clean and fresh. I highly recommend Rafael.

We really can't say enough good things about Rafael. He's been grooming our spunky 11-year old…read moreMaltese mix for the last 2-3 years. She knows him very well by now, and though she she always runs away at first sight, she eventually knows she's in great care with him as she freely runs around chasing her balls without knots after her grooming sessions. I live in the Peninsula and commute often, and have sighted Rafael in his mobile car from Daly City down to Santa Clara. He's so reliable. Would 1000% recommend. Thank you again Rafael!

We have a Yorkie that barks at everyone and everything. I introduced him to Esteban with a muzzle…read moreand he returned him washed, cut and kissing his face. Will definitely use again!

They are #1 groomers! After having three dogs and having used many groomers over the last 25…read moreyears, Murilo is the best yet! He does a great job and our dog is so excited when he comes to the door. We love the convenience and efficiency. But mostly we love the great care they take with our pup!

tl;dr - groomer showed up 30 minutes late, owner charged me a $50 cancellation fee (my credit card…read morecompany shut it down), but worst of all he looked me up and tried gaslighting me I booked a 3:30 appt with Sergio (owner) per their online schedule. The request was later switched to 4 with Gabriel. I was emailed but not asked if that'd be okay. I kept it, though it'd be a very tight window for me ahead of a night shift. Day of, I called twice including once after they were late. An AI chatbot answered-- no one's available. 25 minutes pass, no call back to at least tell me they're on the way. At that point, it's a no show and I move on. Groomer arrived at my door after 4:30. I tell him there's not enough time and we should reschedule. He gets Sergio on the phone who starts bringing up other dates/times. I don't have my very random ED work schedule with me and I have to get ready, so I say I'll reschedule when I can look it over. He then says that when I booked, there was a policy giving them leeway to arrive in a window 30 minutes before or after--and that he'll have to charge me a $50 cancellation fee to pay the groomer for their time, gas, etc. WHAT?! 1st of all, the groomer arrived after 30 minutes (I have timestamps). 2nd of all, there is no such written policy, or I would've cancelled immediately after he moved my appointment. This is their cancellation policy: "All appointment cancellations must be made 48 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a 50% charge to the credit card on file." 15 minutes is a standard no-show timeframe. You can't just make up whatever timeframe you want unless you have it in writing. Any professional business owner would've apologized and many would've offered a discount. I didn't cancel, you missed our appointment. Your poor schedule management or policy detail is not for me to pay for. But that ended up just being the tip of the iceberg. He said I could use the fee toward rescheduling, all I asked was that he take accountability for being late first. He DOUBLED DOWN about their arrival window. I asked him to show me that policy, and he could only show me the one above. I asked why he didn't answer my calls or call back sooner. He couldn't answer but did review my calls with the AI bot. He says I didn't say anything to it about cancelling or not to come which funny enough actually supports that I did not cancel. If I had, I'm sure he still would've charged me (he did for other recent reviewer). He was looking for anything to shift the blame to me (AKA gaslighting). He also tried to discredit me by negatively spinning me regarding the initial call when they missed their appointment. HE LOOKED ME UP. He "noticed that I'm a public professional who relies on online reviews and reputation as well..." Why is he looking me up? Is he trying to find dirt on me or vaguely threatening to retaliate? I don't know. But he has my address, which raises safety concerns. Before you book, you have to ask yourself if this is a person you want to have your address. Crazy how this spiraled, all he had to do was say sorry and give me time to reschedule. He'll respond to this and refuse to take accountability. He'll attempt to gaslight me further like he has other reviewers. **UPDATE: he falsely accused me of xenophobia (he's done to others) and that the transaction ultimately went through (I added another screenshot showing he's lying).** Here's a list of gaslighting techniques for everyone's education. Blatant Lying: Telling outright lies with a straight face to set a precedent where you can't be sure if anything they say is true. Blame-Shifting: Making their behavior your fault Diverting: Changing the subject to avoid accountability. Countering: Questioning your memory of events to create doubt. Discrediting: Telling others you are unstable or "crazy" to isolate you. Feigned Compassion: Using "kind" words to undermine your judgment Denial: Flatly claiming an event or conversation never happened. Withholding: Refusing to listen or pretending not to understand. Trivializing: Labeling your feelings as "too sensitive" or an "overreaction." Projection: Accusing you of the exact behaviors they are guilty of.

I was seeking a new groomer and came across them. I scheduled an appointment for 11am for…read moredeshedding. The confirmed the appointment and then immediately changed my time to 5pm without confirming with me. I opted to cancel because that is not what I selected and does not work for my schedule. I also thought it was not good practice to change a appointment time without notifying the client. While they asked about a different time for the day or a different day, I still requested to cancel. They communicated that they would still charge me a cancellation fee, which I questioned. I then decided I was not feeling good about the experience to try again with them so I requested to remove my data from their platform. I've attached screenshots of the interaction which then you can see that their tone then changes told me to not contact them again. They then said that they offered my original time, which they never did. They asked me about what time would work, they never offered to keep my original time. That is two different things. He then sent me a screenshot trying to prove this, it did not. Even if I am cancelling and request my data to be removed, I should have never been met with this treatment. He was extremely unprofessional and in conversation and in operation of scheduling. I do not recommend.

The team in mountain view did a great job on our English cocker spaniel, Ekahi! They were very…read moreprofessional in communication and I appreciated the updates on timing. This was Ekahi's first hand stripping and they did a wonderful job and he came out silky smooth and as discussed. Pricing was transparent and matched what was quoted to me. Thank you!

Drake did a fabulous job with our 100 lb Komondor. He has a special touch with her and such a…read morepositive attitude. She is a challenging breed to groom and it requires specialty skills.

SHOUT OUT TO JOSÉ!! He was amazing with my feisty yorki and made sure that he was 100% de-flead and…read morewith a beautiful haircut, nails trimmed, teeth brushed, flea treatment,ears cleaned and a beautiful little bow tie pricing is amazing and I will definitely keep in touch so he can assure my fur baby is always well maintained. I was so desperate to treat my fur baby late at night and even at 12am, he responded within minutes! With a next day open availability honestly a life saver

This was the worst experience for my puppy and myself it was the first haircut for my maltipoo I…read moreasked Jose to trim her hair and make her fluffy I didn't know he didn't understand English he just said ok I trusted he knew what to do after almost 2 hours I got a text saying she was done when I saw my puppy I couldn't believe what he did he shaved all her hair off her hair was all uneven long hair short hair I was so sad I wanted to cry he may know how to bath a dog but he does not know how to cut hair I asked him what he used on her and he showed me just one clipper guard he had no shears or scissors he didn't have any tools that a professional groomer should have please do not trust this person with your pet!