I came to Prangsta with such excitement and anticipation. When I arrived I was rather taken aback by the rushed manner in which they dealt with us, repeatedly telling us we needed to hurry. My stylist was lovely but really had no idea how to dress me with what I wanted. Nevertheless I left with a costume feeling rather half heartened about the whole experience.
A couple of weeks later the event comes around and we pick up our costumes, I arrive home from work the evening of the event to find that our costumes have been completely messed up with various wrong item in the mix. Leaving us with no option but to go back to the store 30 minutes before the event to get them changed. A rather frustrating thing to do when that time was supposed to be spent getting ready and enjoying the pre-party experience.
During this time I was pocket dialed by the store and subsequently listened in to their rather unsavory comments about my partners response to the utter stuff up on their behalf. His response was level headed and very reasonable, but I guess no one wanted to acknowledge their mistakes. I also discovered on this call that the only reason they were going to have us come back to the store, was that the crown given to us, which was wrong needed to be used the night after by another person and since the hire is a 3 day hire they were in a pickle- not because they felt the need to correct their mistake.
I felt incredible disappointed and rather peeved considering it cost $100 pounds deposit and £140 to hire the costume which was ill fitting and wasn't really what I wanted. To top off a rather terrible experience they deposited the the wrong depost into my account which I later found out they then deducted from my account once already in, how they can do that is beyond me and rather a concerning issue.
The pictures look amazing on their site and the reviews good, but the experience is very very very different from the flashy wonderful image displayed. I would never use Prangsta again. I was not offered a refund or even a partial refund for their mistakes, no effort was made to compensate their mistakes and to top it off with a rather rotten cherry was the stuff up with the deposited money.
I know mistakes happen, everyone is human but to deal with a business that continuously made mistakes and caused rather stressful issues with no effort to compensate all of us hiring their costumes was very disappointing. There was a lack of communication on behalf of staff and when we queried why these mistakes had happened no one could explain.
I later discovered a costume shop in Soho close to Holborn station that did costumes of even better quality for half the price. Oh well next year I know where to go ! read more