I went to this bead store after a friend recommended it to me. And the store itself is impressive - lots of pretty things and certainly things that would be difficult to find elsewhere. My issue was that aside from a "hello" that was yelled at me by someone I could not see when I entered I was never again engaged by an employee. Even though there were two of them there (with definite talk of a third one who was working in a back room) I was never asked if I needed help. Even when I was looking in glass cases I was never approached. Even when I was looking at tools and clearly comparing them - still no one approached to ask if I had questions. And the twice I had to ask for help the woman behind the counter would pointedly set down what she was doing and sigh before coming over. Apparently I was interrupting her? I understand not hovering when people are trying to shop but this was beyond that! And just a small annoyance but I purchased over $100 worth of items and never once was told about their loyalty program, despite there being signs on the cashiers space about it. Like even the most basic customer service seemed a Herculean effort for this place. I will give them another chance at some point, but I was very disappointed with the service - even though the beads are wonderful. read more
