Fantastic service as one would expect. I used the occasion of giving a keynote speech about customer Loyalty at a marketing research conference as a decent enough reason to buy their off-white carry-on rolling suitcase. It has proven to be extremely rugged and accompanied me through other parts of SE Asia before returning home. Yet another example of a company that sell high quality products with great service. This duo rarely comes at bargain prices but who cares when you know your kids will probably inherit treasures like this. Of course, off-white was not the most practical color for a suitcase but this accompanies me in the cabin on all flights; I've never been asked to check it. read more