This club used to be a standard of excellence... now they only have ONE FUNCTIONAL TOILET in the…read moreentire men's locker room; multiple machines "out of order" as well. Major downgrade lately. I prefer other locations.

The very large night manager is a creep. He walks into the female locker rooms all the time without…read moreannouncing himself or anything. Most of the time there are female employees working that could do a check. Everyone is constantly vaping. No one cleans the machines when they are done using them and the employees do nothing about it. They all just stand around and vape and talk shit or are on their phones. I had an employee straight up lie to me about the age of being able to sign up when their website and my own membership contract says otherwise. I changed my home gym to another one. I've been paying for this membership for over 13 years (black card) and honestly this location makes me sick between the creepy manager, rude employees, and the disgusting equipment.

This gym is unimpressive and poorly run. Equipment is broken for extended periods of time, the…read morefacility is dirty, it is extremely hot in the summer, and certain employees are very rude and unprofessional. Sarah specifically was quite nasty and unprofessional over the phone and in person. They make it seem as if you have signed your life away to join their mediocre gym. I have also heard countless stories of past customers saying they were scammed or charged extra. 0/10 DO NOT RECOMMEND.

This gym is a scam, and I regret ever signing up. My friend goes to this gym and invited me to play…read morebasketball with him using his guest pass. Upon arrival, the staff immediately approached me and asked if I wanted to sign up. I told them no, as I already have a membership at Edge Fitness, and I didn't want to sign another contract. Despite this, they kept pushing me to sign up. After we finished our game, they kept bothering me about it. I told them the only way I'd consider it was if I wasn't under contract and could cancel anytime. They figured out a solution where they put me on my friend's account, assuring me that I could cancel whenever I wanted. After about a year, I became frustrated because the gym was poorly maintained--most of the machines were rusted. I decided I wanted to cancel my membership. I spoke to the staff, and they told me they'd contact the cancellation department and get back to me within a week. A week passed, and I heard nothing. I went back to the gym, and they gave me the same response. I agreed to wait another week, but still, no follow-up. After a third visit, they told me that my friend had to be on the phone or present to cancel the membership. I called him, but they made up another excuse. At this point, I was beyond frustrated. Why was it so difficult to cancel my membership? I told my friend to take care of it, as I wasn't paying for this anymore. After about a month, he finally managed to get me removed from the account. However, I later found out that they hadn't actually removed me--they'd just frozen my account and started charging my friend again. This place is incredibly shady, and I highly recommend avoiding it. The only reason they have high reviews is because, when you sign up, they pressure you to leave a positive review. If you don't, they'll continue texting and calling you until you do.

Beware! Signed up for a membership on July 9, canceled it July 10 (because I didn't like the…read morelocation) and the gym is still trying to charge my credit card every month. I physically went in and filled out the proper forms (cancelation form) and I paid an extra fee at sign up time so I could cancel anytime. Gym is great if you like high school weight room equipment from the 90s. Front desk staff are either high or deaf. Everyone I call I have to repeat the spelling of my last name 5 times. Join a nice corporate gym with modern equipment like LA Fitness.

This is a great gym. They have many machines and all the workers and trainers are very kind and…read morerecognizes everyone who comes in often. This gym is very friendly and everyone who comes in to work out will also socialize after a while making opposition meet new people. This gym is also very clean and neat and well organized and large. There are many tools and machines to help each workouts you plan and the fitness room is great. Also they have a boxing ring inside!!!

I've been a crunch member for about 2 years and this is not my home gym but I do come here for some…read moreclasses. I'm usually here after 5pm and it's always packed. It's dark and the bathroom is all the way in the back and if you walk in wearing street shoes and need to change into your gym gear, you're tracking salt, snow and water through the entire gym. Lots of staff always seem to be hanging out at the front at the desk chatting with each other.

Locker rooms floor could be cleaned better The equipment…read moreis great and the workers are doing a I give crutch a 7

Over priced and not even half the size of powerhouse but twice the price. Management is also…read morehorrible, personal trainers here don't know what they're talking about ether

There are some GREAT THINGS about Lifetime and some not so great...First the Great. They are very…read moreclean and have all the best equipment and lots of pools to frolick in. The Service is decent. Here is the Not-so Great..I pay well over 200 a month for both my wife and myself....OVERPRICED..thats 2500 per year...talk about inflation. I am over 65 and asked about the Silver Sneaker program...(they said they do not participate even though every other major Gym in the area does)..WHY NOT ? I am also a retired Veteran...no discount for that either..even though other gyms do. I am thinking of leaving due to the price.. but hate to do it since I have been a member for 25 years. Joined the first week the Gym opened in the year 2000. Here is my email... john.whitworth3763@gmail.com .. I would like to speak to the staff. Lets see how good their service is..!

Would be better if it wasn't so overcrowded/busy…read more This is a really solid commercial gym, with a lot of amenities for the price, and the staff are great! However, this is one of the most overcrowded gyms I've been too. It's often tough to get your desired workout in, requiring you to adapt or change up your exercises, which is fine, we all have to share. But at this gym, there seems to be a lack of respect between members. Occasionally during busy hours, all of the squat racks are taken - and some members don't even use the racks, they'll warm up on the side for 15 mins while still claiming the rack, or they'll use it for pull-ups when there are literally 5 other areas where pull-ups can be performed, that are available. This gym also allows filming on the floor. It's more of a personal gripe, but I don't like having to be in the background of someone's video. The tri-pods and filming each set is a bit obnoxious and egotistical. I'd wish they didn't permit filming, like most commercial gyms.

I have a strong membership and it honestly just feels like a bit of regret. Not as much to moving…read moreto Warren in general because this might still be one of the better gyms around (I've only also went to Planet (for a few weeks) and I didn't even have a real complaint there before trying Edge. I just had a workout buddy that joined Edge and didn't love the Planet here compared to the one near Clawson). This place just slacks so hard in so many ways. You can see reviews of people having complained about the same shit that hasn't been addressed for months now. It's not the worst gym, but it's wild to me that the standards here are somehow less than the Planet that's up the street. Staff: Friendly and nice overall. I get a shake almost every time I'm in here and I feel like I'm always overhearing people ask questions and them not knowing why this or that hasn't arrived or hasn't been taken care of yet though. The staff seem to know the place is a bit of a shitshow and it's outside their control. Staff seem cool, there just seems to be a lack of them. Sauna: Like the last girl said, they're falling apart. There's supposed to be a TV in there that's never been on. The directions that were printed on the door have melted off to where they're entirely unreadable. Everyone just goes in there wearing shoes and full clothing. I made the mistake of not knowing why: you'll get a terrible rash if you don't. Some guys in the sauna tried to warn me and I started getting super itchy within minutes. I seen someone on Google call it a biohazard over a month ago. Someone replied saying they take it very seriously and would address it. They didn't do so much as print out a paper sign. Honestly baffled someone hasn't made a lawsuit out of this yet. Also the temp is the weakest I've experienced. Might be the other half of the reason everyone is always wearing clothes in here. Tanning beds: I took a whiff and said absolutely not. I get that customers should be wiping these down themselves between uses, but the condition was more like 'does anyone even do a real clean on these every few days?' Massage: One chair and one of those shitty water beds that doesn't really do anything. One of each for what's probably the busiest gym I've ever been to in my life. I again look at Planet as the EBT of gym memberships and I think they have 4 of each. Cinema: It's like no one here ever checks on shit. You could be here all day and every movie is playing with all the controls up and a big pause sign and skip buttons floating in the middle of the screen. The next movie just won't play sometimes as early as 8pm and no one does anything about it. Equipment repairs: Slacking a little, but not the worst I've seen. The cinema seems to suffer from this the most without any warnings being put on equipment that still function without their display/are just really loose and clicky. Shakes: We're 11 days into February and the shake of the month is still the shake from January... That's not the bad part. That bad part is that they literally haven't had the January shake flavor since the first few days into January. Locker room: No soap in the showers? Alright, I guess I can bring soap if I need to wash off real quick. Not too bad in here otherwise. Accessibility: For what I'm paying I can't complain on the hours too much. I guess I get the spin room being closed outside of classes since having all those bikes in top shape for the class kinda makes sense? It's not really something I've experienced at any other gym ever, but okay... But as for the strength room being closed only for classes?... Why? Why when we're paying a premium membership price already? I was totally under the impression that room was going to come with my upgrade. Why can't we just scan ourselves in if we're paying for the classes? There's no other rowing machines anywhere else in the gym. Why do I sometimes see one or two people in there somehow when I can't get in? Why can't people that already have personal training use that fenced in area when it's not in use? Minor complaint. Doubt it's one anything is changing on. Classes: They're matching planet during M-Th but then the weekends are extremely weak. I miss LifeTime so much when I think about the class scheduling at both of these places. They're not the worst for having classes, but they can do better. No, I don't want to speak to a manager or reach out to another email address or have someone tell me some bullshit about anything getting addressed online. (The owner telling you to email a membership experience team? lol, what?! How about accountability?) I've got another 9-10 months here and I just want someone to get off their ass or make some phone calls or whatever needs to be done to turn some of this shit around. This place gets an insane amount of business and I'm not at all alone at failing to understand why so many standards are a complete oversight.

The ladies restroom is in need of a deep cleaning!! I am shocked I hope that this issue gets…read moreresolved quickly

This past Saturday, April 6th, 2024, was the 3rd or 4th time in as many months (that I am aware of)…read morewhere I have arrived to the gym with my guests (I pay extra to bring guests) at opening (8 a.m. on Saturdays) or shortly after and this location's staff has failed to open up the gym for 25-40 minutes or more AFTER their posted hours of operation. And those are only the instances I know of (there are likely more)! We spend far too much money per month to have this happen, let alone repeatedly within a short period of time. We all have busy lives and schedules, and when we are unable to work out as we intend to, it can throw a very large wrench into our plans, which can derail some people who already struggle to make it into the gym at all. DO BETTER

So, the owner is a down to earth solid guy. He played college football for the University of…read moreIllinois and Howard. With that said, I brought a living social deal for 2 weeks of boot camp classes. The class times on their website are wrong!!! I know they are trying to update that, but I live by the web. New times: Monday- 9am Tuesday- 6am and 9am Wednesday- 9am Thursday- 6am and 9am Friday- 6am and 9am Saturday- 8am Since I came during a time when they didn't offer a class, Justin was gracious enough to give me my own boot camp class. He was back on my good side, and it was a great workout. So the majority of people here are athletes (highschool,college, pro, etc). Now, I am no athlete. I run, yoga, and go to a zumba class here or there. But, I lack any type of upper body strength. I didn't know if I could make it through a boot camp class. With that said, if you lack any physical endurance- you should go to a planet fitness. But most of the people that attend boot camps are just average people that work out. They are the non super athletes. Based on Justin's passion for fitness and his athlete background, these boot-camp classes are like little mini-personal training sessions to push you that extra mile. There are a lot of modifications too. Even though they need to work out some organization kinks for this new place, You should just do a drop in and give it a try. Plus, I am a big advocate that he does a lot of local community/health and wellness activities for the city of Detroit. It's a great way to give back. Stop supporting that chain of a gym and hit this local place up!!!!

The staff and manager are all very friendly and helpful if you need any assistance with the proper…read moreuse of the workout equipment

I gave them one star because zero stars isn't an option. SOMETHING ISN'T RIGHT!!!…read more Behind the scenes, something very unprofessional and scandalous is going on at this location. I signed a "student contract" for both me and my partner and agreed to be charged on ONE card for both memberships. I HAVE STATEMENTS FROM MY CREDITOR TO BACK UP MY STORY! 16 months later the agreement hadn't been fully met and my partner was harassed by unknown number and alias demanding a large amount of money the day of !!!! Even the callback number the guy gave was reported as a SCAM! They even reenrolled me into a new unknown contract without my consent. Neither me or my partner have been sent an email with any updates or confirmations. I DO NOT RECOMMEND this facility, they aren't professional or helpful when it comes to clarifying what's expected of them! There are WAY BETTER GYMS around with BETTER PRICING and BETTER experiences This one needs to be investigated..

When I first walked in the only issue I had was the lack of paper towel in the dispensers. The…read moreworkout went fine and they had plenty of equipment to do what was needed. Now the reason for the low review, I'm a visitor here and have never had this issue at another anytime. I went to use the shower and found a bed bug crawling towards my clothes I had just taken off. I promptly grabbed it with tissue and flushed it, if I had taken the for thought I would have taken a picture. Either way, we do not have those in my home and would rather keep it that way. Now instead of a relaxing evening after class I have to ensure nothing travels home with me by keeping my gym bag in the bed of my truck and making some annoying plans on how to get in the house and my clothes/gym gear strait into the wash to ensure nothing came with.

Do not sign a contract with Joe. Soon after the contract…read morewas signed, all the promises of the personal trainer being available ended. I was left to call the trainer myself to try and get times in, after Joe repeatedly promised me there would be someone available to me on Friday evenings and Sunday mornings. All he cares for is the money, so i cut my credit card off. Then the phone calls started coming in. Funny how I couldn't get a phone call when I wanted to set up dates and times for training, but when the payments stopped, he suddenly knew my name and number. This place is a joke.