if I could give 0 stars for this place I would. I am a college student in this town and I needed a…read morewater pump replaced this guy tried to charge me almost $1000. this is an absurd price. I had my car towed back home and had my water pump replaced for under $500. I hope everyone nearby sees this and NEVER goes here for any type of repair.

they will put parts in backwards and then tell you they can't go in backwards will not refund the…read moremoney highly recommend giing somewhere else

There's a new team in town, and I really can't say enough good things about Chris and Dakota in…read moreregard to their new Mavis overhaul. My van suddenly died and had to be towed to the shop. Based on everything that had happened, all signs pointed toward the alternator being the problem. Even the tow truck driver felt that was likely the issue. So when I brought it in, I was fully expecting to hear that I needed an alternator. Instead, Chris called me and told me that all I needed was a new battery. That might sound like a small thing, but to me, that says everything about the kind of person Chris is and the kind of business he's running. He could have easily told me I needed an alternator, and I wouldn't have questioned it. Instead, he was completely honest and only recommended what my van actually needed. Chris was not only professional, but incredibly compassionate, patient, and genuinely a pleasure to speak with. When you're dealing with a vehicle that has unexpectedly broken down, it's stressful enough. Having someone on the other end of the phone who treats you with kindness, explains what's going on, and doesn't make you feel like you're being taken advantage of makes all the difference. And then there's Dakota, the head mechanic. He seems to bring a good amount of knowledge and experience to the table, and it's obvious that he takes pride in his work. He was extremely polite, helpful, and professional throughout the process. At the same time, I was also in need of front brakes, rotors, and two new front tires. Because of Chris's honesty and how professional and personable he was over the phone, I had him take care of the entire job. If you're looking for a shop where you can feel confident that you're being treated fairly, honestly, and with respect, I highly recommend Chris and Dakota. This new team is already setting the bar pretty high, and I couldn't be happier that they have taken over at this Mavis. As long as they are here, I'll continue to take my vehicles to them whenever they are in need of repair. Five stars all the way!

I was traveling on business and got a flat to the point the right rear tire was shot. It was late…read morein the afternoon and had to nurse my car off the interstate to eventually get to Canandaigua (sketchy drive with hazards on). The manager, Chris, did not have tires in stock to fit my car, but called regional suppliers to check availability immediately. No luck! He hustled and made sure that a new set was at the shop the next morning. I found a hotel nearby and he recommended an Uber to get me there. My car was ready the next morning before 11:00 AM. Chris and his team were FANTASTIC!! He was kind, polite, helpful and did not try to upsell me into the most expensive tires available. The fact that he worked so hard to try to find me a replacement tire that day made me decide to purchase a complete set from him. It sucked that I wasted a night at a chain hotel in a foreign town, but it was completely no one's fault but my own. Their service, however, was above and beyond!! If I lived in Canandaigua, they would have a customer for life.

Nice, professional and down to earth group. I was 30 minutes late but they squeezed me in, and they…read morewere honest/friendly. Update: Brought the car in without an appointment this week - they took a quick look, made a quick fix, and didn't charge me either! It was awesome - these guys rock.

From what I understand, they do a good job in the actual repairs…read more However, I definitely feel like they judge and take advantage of customers who don't know better. Recently, I had my taillights replaced (the whole system) and I was quoted $200 for a new pair. When I came to pay, they denied ever saying $200 over the phone, and told me that it was $240 and that was it. I was prepared to pay $200 and labor, not $240 and labor. They did not call me to check if the new cost was okay, which in NYS is against auto law. You're supposed to ask customers if the adjustment is okay if it's over 10% of the originally quoted price. If I had bought used parts, it would have been HALF the cost. I only wanted new parts for their so called warranty. I wouldn't have spent $240 if I knew. It would literally be cheaper to have them take out the new parts and exchange them for the used parts, even including the extra labor. The first time I was here, I asked to get my taillights and brakes fixed. They ignored the taillights, fixed the brakes and managed to find several other "issues" to upsell me with. Honestly not a good business to go to if you don't know cars. They will screw you and your wallet. Recent update: The owner reached out to me and after a few emails, I did get a gift certificate to Trombley's (undoubtedly to try to keep me as a customer). I have adjusted to 3 stars because of this.

I usually tend not to involve myself with reviews, but Palmer Automotive very much deserves one. I…read morehave now brought my car in on two separate occasions, and both times I was thrilled by the service and ease of it. For someone who doesn't know much on the topic of cars, its easy to feel intimidated when needing repairs or even the most basic routine checkups. They at Palmer Automotive explained everything really well before and after servicing my car, and I never once questioned their honesty in the process. I very much recommend them to everyone, and give them 4.9 stars.

Based on the recommendation of a long time Canandaigua resident, I've been bringing my vehicles to…read morePalmer Automotive for about a year now. After servicing, the owner talks you through what was done to your car and why, and how much each thing costs. The work is done well, and the biggest differentiator, the reason I will continue to take my vehicles there, is because I get a sense of honesty and good business ethics from the owner and his staff.

Honest shop, Great work, Do whats needed or asked for. Sheriff dept fleet seems to undergo repairs…read morethere. And having been a person that been known to beat on Employers fleet in yrs gone by I know from owning a Caddy Restoration shop these people do right.

I have a black car with white seats. My car was returned to me with grease all over the driver seat…read moreand arm rest on the door. I called to ask for a product to remove the grease. I could hear staff making fun of me in the background, and when I spoke to the owner, he got very aggressive and practically called me a liar. I posted pictures of my car on their website. Worst service ever.

Have done business with Uptown Tire & Auto for 20+ years. I hate to recommend any business to…read morefriends for fear of them having a bad experience but I've sent many people to Uptown and every one of them has thanked me for the tip. Geoff runs his business like they used to "back in the day" in small towns where everyone knows everybody. Long time customer or stranger to the area, you'll never have to worry. Most honest business you'll find anywhere.

Jeff and the crew are wonderful!!! They gave my Jeep a little lift and new shoes and couldn't be…read morehappier!!!!

I've been being my travel trailer to FLX for 3 years now. It is a pleasure to drive twenty miles…read moreout of my way passing by 3 other service centers. FLX does excellent work, they are HONEST, and have great communication. It is a rarity to find that combination of qualities in the world of RV repair. I have no idea how their prices compare to other repair centers. What I do know is that people tell nightmare stories all the time about RV repair screwups that cost them a ton more money in the long run. If FLX is more pricey, well, I guess I'm paying for quality, reliability and assurance that I won't be paying for the aftermath of a botched hack-job rv repair.

Dave the technician is an unbelievably great guide through the complexities of repair of our Class…read moreA RV. The Manager was very accommodating and courteous. The advice given was excellent and very reassuring to our very anxious questions on our damaged electrical slide malfunction.