The last time I went here, my father had just passed away. I informed the owner of that, and that I was looking for a casket spray. The owner didn't seem to acknowledge what I just told her. She just pointed me to some flowers. Not once did she say "I'm sorry for your loss" or anything. Not one ounce of empathy or even basic human experience that would have hinted at customer service from her end. I walked out of there and never went back. I won't be going back to see if she has taken any customer service courses. That was THE worst experience I've ever had after a loss like that. read more