Seriously???? I know I'm OCD about the "centering" of this name - but with the price you pay you'd think they had a tape measure!! Hope the quality of this item proves to be worth the shabby monogramming! (See photo) read more

Pottery Barn Kids - Baby Gear & Furniture Near Me - Tampa, Florida

I have never been more dissatisfied with a store! I ordered a rocker for my soon to be grand baby one month ago. Was told it would be delivered in one week. Waited for two weeks with no update. I contacted them and was told the rocker was already out for delivery- should arrive in one more week. Patiently awaited the rocker and the call- the rocker never arrived and there was no phone call. Just called again after one moth of waiting and was told it won't be available till January 24! This is ridiculous! Buyer beware- don't shop here! Horrible customer service and my grand baby is yet without a rocker! read more

Thank you Jordan for going above and beyond to remedy my dilemma yesterday evening. I appreciate your professionalism, customer service and courteous nature. Sarah, Sharon and Todd the manager were all very welcoming and accommodating as well during our visit to the Hyde Park Village Pottery Barn Kids location. I will continue to recommend this location to family and friends. read more

I received an email offering a free design consult. Actually 5 emails. I thought , give it try, I needed some help redesigning my home . Made the appointment on my day off. 11 am no phone call. 11:15 no call . 11:20 I picked up the phone and called the store .. The going lady who answered asked my name and info . Put me on hold and told me she would find out what was happening. A minute later , a lady named Sandy picked up the phone. She seemed a little bothered . She asked why I was calling and I explained. She told me she. Was running over with someone . I said fine, I have another appointment, will you be calling me. She said yes . It's now 7:30 pm and no call from Sandy ... I actually tried this service about a year ago and never even got a call back to make a appointment.. now that they've automated the appointments, it doesn't look like that's working too well either .. poor customer service. Poor follow up, very disappointed.. read more

It was a pleasant surprise to find PB has a dedicated kids store here in Tampa. If I had just gone for ordering online I would have made the wrong selection. Walking into the store gave us a good idea for the crib color selection. If you are a serious shopper ask for Milady! She was very knowledgeable about item details and specifics. Unfortunately she wasnt around when we revisited to place the actual order but what she had told was previously was very helpful in our selections. Some reviewrs have mentioned delays in shipping. That is actually the case but Milday told us that happens because they usually wait for all items to be available to ship. She suggested we call up customer service and have the ones available delivered as they became available. So we got the crib within the same month i.e. January. The delivery ppl set it up and made sure we were satisfied with their service . Howevthe dresser and glider ARE on back order and EDD is JUNE! Well :-/ I ordered anyways bcuz I am a color coordinator and quality freak. The crib is sturdy. The dresser does not have gliders for drawers and thats just the PB style. Ended up ordering online a few smaller items on sale for the nursery. They were diff companies and at a lesser price tag than available at other kids websites. Will update once I get to use them. read more

We are not impressed by this Pottery Barn at all. We have been to many Pottery Barns and half our house is furnished as such. However, we just walked out of this one for the last time. This store is consistently snooty and never offer assistance. They are almost out of stock and want to sell the floor model. We will gladly drive an extra hour to shop at a different Pottery Barn. Snooty, just plain snooty. read more

Pottery Barn Kids - Bad Pottery Barn in Hyde Park, Tampa - Baby Gear & Furniture Near Me - Tampa, Florida

My first visit to the Pottery Barn was more of a miss than a hit. Don't get me wrong, I was majorly impressed with the way they dressed the place up for Christmas. It looked like someone hired Martha Stewart and Oprah to tag team it. I instantly had my phone out snapping pictures. What can I say? I love all things bright and beautiful, and this store has two stories worth of it. What I did not love were the prices. Even the smallest of items made me flinch when I'd flip over the price tag. I think I'll stick to my second hand swag and upcycle. All things considered, it's a great store to look through, whether you're a window shopper or a high roller. I just won't be leaving with any of their goods anytime soon. Unfortunately my pockets are not that deep. read more

See all

My mother went in to the local store to order two of the anywhere chairs on December 2nd for her grandchildren. The chairs were guaranteed on or before December 19, after the 19th came and went a followup date of the 23rd was given. Christmas morning came and her grandchildren had no chairs that santa had promised. The kids had help pick them out and didn't understand why they had not come. When she contacted pottery barn they informed her the chairs might arrive by the end of January. No apologies or any sort of discount was offered for the "huge disappointment." When I contacted the store about purchasing the chairs, I was told 7-10 days even with the embroidery. I had her cancel the order after this information and will look for alternative options elsewhere. Pottery Barn is happy to take your money, but fails miserably on customer satisfaction! read more

PB Hyde park: if I could give 0 star I would have; worst customer service ever and manager Maggie Peterson is rudest manager I've ever seen. She didn't listen to my problem and hang up on me without even trying to solve an issue that happened in her store. Extremely unprofessional and unapologetically rude!!! How PB allows managers like her to manager the store??????????? I would ask to stay away if you can buy online would be better!!! read more

I love this store and every time I am here Carla/Carly is so kind and helpful. I am chronically ill and she even carried my bags to the car. She is kind, friendly, knowledgeable, efficient, happy to help and always goes above and beyond. This excellent service keeps me shopping at Pottery Barn Kids. Thank you for having amazing employees to assist your customers. read more

Let me just start off by saying that I don't think I would EVER buy anything here. Everything is ridiculously overpriced. However, I really love looking around in here. Every inch of the Pottery Barn is gorgeous. I definitely picked up a lot of decorating ideas and inspiration by looking around. The Man even enjoyed looking with me and got excited about the cool, modern metal lamps (some even had pulleys!). While nothing in here is in our budget, it was a fun and entertaining 20-25 minutes of browsing. I'm glad we stopped in. read more

The store is decent if you want some over priced gear for your kids AND it is present in the store so you can actually take what you paid for. However, if you're interested in furniture and you have to order it, they will take your money, not just a deposit, and then you'll wait. Do not listen to any promised delivery dates; expect to be waiting a LONG time. If you're trying to get furniture from them before an upcoming child's due date, I would go elsewhere if you're past the 20th week. My wife and I ordered a crib, dresser, changing table, ottoman and glider from them; we're now a couple weeks from due date and two pieces are still missing, FOUR and a half MONTHS later. Two of the pieces took three months to deliver and nothing arrived in less than two months. My guess is they just take orders from all their stores and let them queue up until they hit a magic number that lets them fill X number of shipping containers so they don't have to take a hit on the shipping side from China. Or perhaps they can't hit their profit margin if they order a manufacturing run for less than X quantity. Who knows what would happen if they had to actually, dare I say it, fulfill their customers orders. We're still being promised the same "a couple more weeks" from their customer service; I've been listening to that for nearly five months. Regarding quality; the crib feels solidly built. We got the convertible and made sure to buy all the conversion pieces since you may be out of luck if you want to convert it later and they've discontinued that model. It was over priced but not by a huge amount. The dresser and changing table are easily identified as made in China lower quality pieces, so lesson learned on those two. Will have to wait and see how the glider looks if it ever arrives. Wonder what they do with customers' money while it sits in limbo. read more

You know, I've never actually been here until yesterday. I've always been a Pier 1 fan. This place is way overly priced and there is absolutely no diversity in decorations. Everything is cream colored, old country style with bland colors and ugly. I don't mind spending a pretty penny on pretty things, this, not this. It makes the steep price even steeper. read more

Shopped yesterday. Spent over $5,000. For the second or third time, they charged my credit card twice.

I bought the snoo from this location and told it would be delivered June 2nd and set up for me. I'm 8 months pregnant and living in a 4 story walk up. I would have never purchased this item if someone wasn't coming to install. The snoo was delivered and dropped off at my garage, when I went to the store they were zero help! They told me to just return but having someone put it together was not an option. The worst customer service and zero knowledge staff ! read more

If I could give PBK negative stars, I would. I ordered my baby's nursery furniture back in November and still haven't received a piece. I ordered the Kendall crib, dresser, changer top, and a glider chair. The crib came just days before his birth (~April 14 ... RIDICULOUS to begin with), then they notified me the dresser and glider would come shortly afterwards. I got notified that the pieces were on their way, and an hour before their delivery time I get a call from the distribution office stating that they "lost" my pieces and they would give me a call back. No exaggeration, it took me WEEKS to track down someone competent enough to return my numerous messages to figure out what is going on. I had my baby home with no furniture in his nursery. (This was EXTREMELY inconvenient for us). Finally, someone responded to my email to update me on what happened. They told me that my dresser and changing table would come in June but the glider would come in July. After months of having my baby home, and many many frustrating nights and days without essential pieces, the dresser finally came with the changing top. It is now August and I have yet to receive my glider. By the time the glider comes, we'll be approaching almost a year since I ordered the pieces when I was early in my pregnancy!!!! At this point, who knows if I'll even use it realistically. STAY AWAY from this place for baby furniture. They will blame the pandemic and all other excuses on their incompetencies. Sad that I have to leave a review like this but I do not want other mamas / new parents to go through what we did. It has been nothing short of a NIGHTMARE! Really robbed me of my first experience as a first time mom since it created such inconveniences and frustrations. (Each day that passes and I think about them losing my furniture and not rushing to replace it - I am still waiting on pieces in AUGUST!!!!! Absolutely insane) read more

Little pricey but items are quality made. This is a favorite if my family always. I usually finda place on their very comfortable but very expensive couched. read more

Pottery Barn Kids - Baby Gear & Furniture Near Me - Tampa, Florida

This is a small pottery barn with a pottery barn KIDS next door. There was an upstairs, but I didn't care to hike up. The store is packed tight and snooty customers don't like to move for faster lookers to get by. There's always something nifty in a Pottery Barn. This time I found some lovely pillows in white rope macrame marked form $20 down to $12. Other than pillows, glassware, and large furniture there was not a lot of variety downstairs. read more

The customer service in PB Hyde Park in Tampa is great. Jess and Roxane are amassing always willing to help, very kind and profesional. They helped us so much when buying our outdoor furniture for our new house, drapes, accessories, etc. PB has great products and great staff. read more

Pottery Barn Kids - Baby Gear & Furniture Near Me - Tampa, Florida

This store is tucked in a cute little part of the shopping center. This store was pretty much the only place that looked interesting out of all the stores that were in Hyde Park area. Employees were nice and didn't mind that my nephew was running round looking at the toys. read more

I do like this place but whatever I buy here has to be on sale as it tends to break the bank. That said you really do get what you pay for. The furniture I've found is of a very high quality so you don't really ever have to replace it. This particular store is right in Hyde Park and on the 1st Sunday of every month there is a market at which time they bring a lot of furniture outdoors and mark it down a good amount. read more

I must say Im very disappointed on my experience here today. I read all the reviews on here, no wonder its 2.5 rating. Now I understand. My sister dropped her kids cup full of water so I hurried to one of the associate to let them know what happened. One associate said she will get something to wipe the mess. I went back to where the spilled water was to let people know not to pass by there. The associate came and handed me a roll of paper towel. She didnt even offer to help me clean the mess. She only asked what spilled. My sister and i replied water. Then she left. I went back to her because the roll of tissue was not enough. She came back to me with another roll of tissue but this time she told me that she was sorry because they didnt have a mop. In my head, i was like -- what the???!!! She expect me to mop the floor??? Really??? This was the first time EVER I experience this. If she only asked to help I would say its ok. I dont mind cleaning up the mess since my sister spilled water but to not even OFFERED any assistant. I gave 91 star because customer service is very important to me. read more

Be careful when ordering on-line. I used a 20% off coupon and there was also suppose to be free shipping. However, I was charged $46 for shipping. I was unhappy with the quality of the flatware and drove 1 hour each way to return the item myself to PB because I was told by the store that my shipping charge would be refunded. When my credit card statement arrived, the shipping/delivery charge was not reversed. I called the on-line customer service department and was told that I was charged for shipping because only 1 discount could be applied, and that charge would not / could not be adjusted. So, I spent $46, not to mention gas and more than 2 hours of my time to look at flatware in my home. Unfortunately, I had to give at least 1 star, otherwise I would have given Pottery Barn - 0. read more

I love Pottery Barn but the customer service in this store is way below par. Just order online. Don't waste time here.

The customer service here was outstanding and merits all 5 stars! I came in looking for replacement pieces for the "traditional great white" collection I bought nearing 14 years ago, as I dropped a stack carrying them this past holiday season. While minor product details have changed over the years, Victoria went the extra mile to measure & match them up as close as possible. They were so well matched, I had to ask which dishes were the ones that I brought in. While I was waiting, Drew was extremely patient in working with me to create a new look and bed ensemble for my daughter's room. He even thought to ask her a couple questions I hadn't thought of and helped her out on her scavenger hunt to find butterflies to decorate with. Their products are both beautiful & timeless which makes it worth the sticker price! Kid friendly, memorable mom & daughter decorating experience - priceless! read more