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Potranco Veterinary Clinic

2.5 (50 reviews)
Closed 9:00 am - 6:00 pm
Updated 3 weeks ago

Services - Potranco Veterinary Clinic

Pet physical or wellness exam

Pet vaccinations

Pet boarding

Potranco Veterinary Clinic Photos

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Potranco Vet Clinic

I used this clinic for several years but then I moved to Puerto Rico in 2021. Now, April 2023, I'm back in town and I took my Frenchie in for annual exams. The clinic no longer sells heartgard so I went online to order some from Chewy. Chewy contacted the clinic for a prescription and the clinic declined to send one. I went to the clinic to ask for a prescription so that I could mail it to Chewy and I was told the Dr will only provide a prescription if you buy it from Vetsource online. So the Dr doesn't sell it and refuses to give a prescription unless you buy it from a specific place???????? I'm going to find a new vet clinic for my dog.

Heads up!They will call between 7-7:30 AM (When Im driving to work).If you don't call back by noon, they will give your appointment away.
Priscilla S.

JUST an FYI ! They will call EARLY the day before your appointment at 7:30 am to confirm and if you don't call back by noon that same day they will give your slot to someone else. A two week check up turned into a 1.5 month check because of rescheduling. Grace did offer a next day appointment but It doesn't work out that way with my work schedule. I have to plan two weeks ahead. Grace ended up changing the appointment name from "Two week check-up" to "Wellness check" because of the rescheduling. The veterinarians there are great though!! I just wanted to let everyone know their scheduling process because if your a busy person like me it's hard to call back! But trust me if you do confirm your appointment, the vet will give the best care to your pet!

My dog Molly
Lynette B.

Was so grateful that they were able to see my Molly same day. I had no luck with my regular vet. It was a Monday and I had been worried about my dog all weekend. The staff was caring, compassionate and took the time to listen. They saw her and treated her well within an hour. Amazing. COVID did not allow me to go in so I cannot rate the interior but the staff was great!

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14 years ago

Been a client for over eight year. Best Vet ever compassionate loving caring I thank them for all the care they have given my animals!

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Ask the Community - Potranco Veterinary Clinic

Review Highlights - Potranco Veterinary Clinic

The staff was caring, compassionate and took the time to listen.

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Dogtopia - Alamo Ranch

Dogtopia - Alamo Ranch

(3 reviews)

Please do not take your dog to this facility under any circumstances…read more My dog was injured twice in just three weeks while in their care--both times severely enough that he needed sedation, stitches, antibiotics, and pain medication. When we first started using this daycare, I noticed frequent billing errors and miscommunication, but I tried to be patient. Then things became more concerning. Three weeks ago, I boarded my dog while I was out of town. Within hours, I got a call saying he had been injured by another dog and had to be rushed to my vet for stitches. That alone had me seriously considering canceling his membership. But I decided to let him finish out the final week we had already paid for. On the very first day back, just hours after dropping him off, they called me again: he was injured--again. This time, they tried to blame him, saying he "escaped from his crate." Their stories kept changing, and I never got a consistent or honest explanation. Even the district manager admitted she didn't believe the injury was caused by the crate. When I spoke with the owner, it was one of the worst experiences I've ever had. He was rude, dismissive, and unprofessional--yelling over me, refusing to let me speak, and at one point told me, as I was crying over the phone, that he wouldn't "sit on the phone and listen to me cry" and that I needed to "pull myself together." I've never been treated with such disrespect and coldness. Since sharing my experience online, multiple people have come forward saying similar things happened to their dogs at this same facility. I trusted them with my dog's safety and well-being, and they failed him twice. Please don't make the same mistake. In response to Dogtopia and their comment, you only covered his stay because I demanded it. You also are responsible for his care so taking him to the vet because of his injuries caused by another dog is not going above and beyond. We were out of town so would you just leave him to suffer in his cage? You also state that his second injury is from escaping from his cage but if his cage was latched properly that would have never happened. I would also like to add that the vet said both injuries resembled each other they were just in different locations. This is not from trying to get out of the cage which your district manager Amanda agreed!

Before writing this review, I pondered for months and finally decided to pull the trigger because…read morepeople need to know! Our three pets were boarded at Dogtopia Alamo Ranch from 12/22/24-1/3/25 during the Christmas and New Year's holidays. As with many pet parents, we love our babies. We checked the monitors to see how each was doing, and I made several calls to obtain updates. We were told they were doing very well. The monitors said a different story. When previewing the monitors, my family and I noticed our elder pet-schnauzer rat terrier mixed (not a big dog at all) was often in the kennel. I called and was informed that he gets excited, and they place him there to rest/calm down. I explained that he is uncomfortable around big dogs, and it causes him to become stressed. This was the same routine for several days. I sent an e-mail asking if he could be placed in the Toybox with one of his siblings. I was told no because the lead said he was fine where he was, and they saw no reason to move him. No matter how I tried to rationalize and plead my reasoning. The response stayed the same: "No." Upon arrival to pick our pets up, my husband was informed that one of my dogs was chewing on his tail. When we arrived home and checked his tail, it had specks of blood, and approximately 6 " of his tail was eaten raw. Again, we called and checked on our dogs, but no one thought to share this critical concern. Additionally, our little one had old feces on his coat and paws, and dogs had urinated upon him. All three smelled horrible and were not taken care of. We will NEVER take our pets to Dogtopia nor recommend any pet owner who loves their pets to patronize that horrible, unprofessional place! We should have turned away when the young lady- I believe Christy was rude!

Culebra Creek Veterinary Hospital & Resort

Culebra Creek Veterinary Hospital & Resort

(40 reviews)

This place is amazing. I was two months post partum when my kitten was knocking into my hand as I…read moreprepared my baby's bottle. I got frustrated and pushed him out of the way - unfortunately, I have the most clumsy cat in the world and my pushed caused him to lose balance, he slipped off the counter and got his leg trapped in the oven handle, dislocating his hip on the way down. The cry he let out was the worst noise I've ever heard and I rushed him to the closest vet I knew of - Culebra Creek. I went in carrying my baby's car seat and my brother had the cat in one of those 18 gallon tubs (I had nothing else lol) I walked in absolutely hysterical, barely able to speak or breathe between my sobs. I felt so guilty. Both ladies behind the counter smiled gently and asked me what happened. All I could muster up was squeaking out "my....cat's....hip...." before one of them took the tub back to a room and the other handed me paperwork. They told me the doctor had just left for lunch, but they disappeared into the back room and came out a few minutes later saying the doctor decided to see my kitten before going to lunch. They likely heard me crying like a crazy person and apologizing over and over despite the kitten not being with me anymore. Once I calmed down and told the ladies at the front desk what happened, they both told me it's easy to feel guilty, but he's going to okay and he will forgive me quickly. The vet came out a bit later and told me they had to sedate him with some ketamine to get X-rays and nothing was broke. I kept asking what happened, but the vet would just repeatedly say "he's going to be okay". I'm sure he was trying to deescalate the situation and it worked. They asked us to come back in a few hours after my cat woke up from the procedure and was able to be monitored until he was ready to go home. When I went back to pick him up, they told me his leg was better, but he would be in paid for a few days and had extreme swelling around the hip joint so they gave me pain medicine and a steroid for him. They also were able to diagnose his eye which was goopy and looking pretty awful. The vet asked about it and I told them another vet I went to said it was noting to worry about it and gave me antibiotics for an "infection" . Culebra Creek told me it was an ear mite allergy and they provided him the first dose then told me to dose him each month. Now to the bill. I was terrified to know as they have a routine vet visit cost and an emergency vet visit. Here's everything that I expected to be charged for - Four X-rays - Ketamine sedation - Putting his hip back into place - Treatment for eye infection - Monitoring until he was conscious - Pain reliever for home - Steroids for home - 3 month supply of ear mite treatment My total bill was high, but MUCH lower than I expected - $500 for everything. I was floored as I expected to easily pay over a thousand for the emergency visit and everything else. 1000/10 recommend this vet for ALL your pet needs! They were empathetic, understanding, quick to respond, affordable, and most importantly were able to easily deescalated a hysterical post-partum mom that hurt her own cat and was devastated. I still feel guilty to this day about what happened, but I'm so glad Culebra Creek has the staff they do. (If anyone is curious, the vet never did confirm his leg was dislocated as it was visibly obvious - I'll spare you the details. I think they made the best decision by not reiterating the obvious to an emotionally unstable mom. I'm sure had I asked, they would have confirmed, but the empathetic looks I received when I said I caused the dislocation and the "accidents happen, he knows you love him and didn't mean to hurt him" was enough to confirm.)

AMAZING Vet & Boarding services. LOVE THEM wouldn't go anywhere else. My doggies are always happy…read moreand healthy after boarding here at Culebra.

Potranco Veterinary Clinic - vet - Updated May 2026

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