Sometimes the women at the front desk can be SUPER rude and snarky as if you are bothering THEM,…read morebut honestly the past two times I've visited, there were different women working and they were very sweet and kind! Perhaps they got rid of the salty dogs. Anywho, Dr. Martinez is THE BOMB and so is KeShawn who cleaned my teeth, she was amazing, professional, and clinically astute!! There is another male who works there I forgot his name but he is also amazing. He wears prescription glasses and has an earring and was very professional. I really enjoyed him. Overall I'm glad I researched this place a few months ago and made an initial apt!

Edit: I spoke with the office manager and resolved the issue. I do still think they should be…read morechecking coverage before doing things but now I know for myself to also check cause some places do not. First review. I visited this office August 10, 2026 with two of my kids. They were due for cleanings. They asked if I would like X-rays and I said "as long as the insurance is covering it". Over a month later and now I'm getting a bill from them. Insurance denied the X-rays. Now I have had this insurance for 13 years. Never have had a billing issue from any other office or my insurance. When I called the office to ask them what happened they said "it's a courtesy for us to check your insurance and see if it's covered". Asked to speak to the manager and not available. Left my information for a call back. Nothing. GOT IT so they employ people who do not like to do a basic task for their customers. This dental office does not do its due diligence for its customers and will pull sneaky billings. I do not recommend this office.

First let's start with the wonderful staff they are kind and remember after of not being seen by…read moretheir office. The facility is always clean and the price of procedures are always right

Dr Reyes is the absolute best in San Antonio The entire…read moreteam is amazing Thank ya'll

definitely recommend ideal dental, got 4 of my wisdom teeth removed here and everyone was so kind…read moreand helpful and my healing process has been very smooth. office experience definitely 10/10 got helped really quick.

Wonderful staff, wonderful dentist, wish I had found them sooner!! I had such a great experience…read morehere, and they even accept weekend appointments which is great so I don't have to take time off work to come. Unfortunately they no longer accept my insurance :( but had a very positive appointment here and I would highly recommend if you can come here with your insurance

So I went in for consultation on getting a bridge and I have MetLife and GEHA. So GEHA was 1st and…read moresecondary was MetLife. So after I went in I must have called them like 10 times to make my first appointment and they said that my insurance needed another X-ray so I did the second one. Then I call and they say the same thing again that my insurance needed another one so I did the 3rd X-rays. So I call back and they say my insurance was not processing my claim. So I call the insurance company and they say it was never submitted. Long story short my insurance called them on a 3 way call to tell them they never sent it to them: It's like they didn't the most basic job to get the claim. So not sure what was going on. It's like they didn't want to do the job. But of course they got paid for 3 X-rays from my insurance. Then about 6 months ago I had a filling and the dentist at the time looked young and possibly Asian. She numbed my mouth and left me in a room for 1 hr! Then I noticed on of my teeth on my lower jaw was crooked. I'm sure it was that dentist being rougher and I couldn't feel it happen! Please avoid this place!!

Went here due to a dental emergency. Check in took a bit of a moment but wasn't too bad. Staff was…read morefriendly and had expected me when I called ahead. Both the dentist and hygienist were super friendly and discussed what they were doing during my procedure.

Today was our first visit with my two sons at this office. Everyone was so kind and efficient my…read morekids were put at ease by how friendly the staff was. We will definitely continue treatment with this office.

Although my insurance was not covered at this location, I had a blessed experience. The front desk…read morewomen were so sweet and one of them I forgot her name gave me a run down of how my insurance worked. My insurance didn't provide an updated list. But none the less, our experience here was so pleasant. The dental provider was also very kind and my son was so comfortable. Just having a good experience made me want to establish care here. Once I figure out my insurance I will gladly come back here for pediatric dental services.

I'm very disappointed with how this dental office handled an insurance issue, especially…read moreconsidering that I had been a patient here for many years. I had new dental insurance starting in January and informed the office of the change. They ran my insurance and told me that my planned procedures were covered, so I proceeded with the treatment. I later learned from my insurance company that some of the procedures were actually subject to a six-month waiting period and would not be covered. I understand that insurance can be complicated and that this may have been an honest mistake, but I relied on the information the office gave me. A friend of mine had a similar situation with her dental office, and they identified her waiting period before doing the work and allowed her to postpone her appointment. What has been most disappointing is how the office handled the resulting balance. Given that I was a long-time patient and had been told the procedures were covered, I hoped they would be willing to work with me to resolve the situation. Instead, the only options offered were a payment plan or a 10% discount if I paid the balance in full. I would have appreciated a more reasonable compromise, such as waiving at least part of the unexpected balance. Even more frustrating was the lack of communication. Other than sending generic bills showing the amount owed, there was no meaningful outreach to explain what happened or discuss a solution with me. Ultimately, this experience has caused me to lose confidence in the practice. Even if the insurance issue was an honest mistake, I believe a long-time patient deserved better communication and a greater effort to find a fair resolution. Unfortunately, because of how this situation was handled, I will not be returning to this office.

I usually hate getting my teeth cleaned, but the technician did a great job with no discomfort; I…read morealso had 2 crowns that fit perfectly with no grinding down or adjustments, highly recommend! Staff is also very friendly!

Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

Very professional with a hint of humor. They are enjoyable to work with and help with any cleaning…read moreor pain you may be experiencing.

Great experience! Our previous dentist didn't accept our insurance anymore, so we searched and…read moresearched and was happy to find Dr. Brandon at Five Star Dental! Located in a strip mall off Potranco, parking was super easy.. especially for a 7am appointment lol Office was clean and modern...practice has been around for 5 years. The entire staff was fabulous! Tori was my hygienist and she was awesome. Kind, patient, caring, empathetic... she truly cared and wanted to make sure I was comfortable. She explained everything she was doing and always inquired if I had any questions or to let her know if I was uncomfortable. Bite x-rays were taken with a handheld x- ray gun and cleaning started with a sonic water machine, prior to manual cleaning with instruments. Love how technology has really stepped up these past few years. Met Dr. Brandon for my teeth exam. Very nice and professional. All these years of never having any dental issues or cavities... I succumbed to my first issue. After careful examination, a crack in one of my molars was diagnosed. A two appointment process was scheduled for application of a temporary crown , then three weeks after the final permanent crown. Crowns made are outsourced. Received my estimate at the front desk and all future appointments were made. Not looking forward to a crown, but I feel confident this experience is going to be ok. And received a little baggy containing a free toothbrush, and sample toothpaste with floss. Yay!!! My last dentist didn't offer that at all. Story to be continued......

i requested a bridge on the top right. so i went in to get my bridge and he was going to do it on…read morethe bottom left i said wait i requested the top right, he said his secretary made a mistake and put bottom left. i told him well just move the money to the other side of the mouth. he said he couldnt do that, it was unauthorized. so i told him well lets just not do it. he said you know its december of 2024 he said "if i dont do it now i lose the money" so i told him to go ahead and proceed. my part for the bridge was over $400.00. so then i called weeks later ,i told him that the bridge was shoving food up into my missing tooth on my upper left. and it was very tender. so he recommended a bridge on the top left. and he was gonna give me a special discount of $1300.00. so this was gonna be $1700.00 and this still wasn't the top right bridge what i orignially wanted. i moved to the opposite side of town and continued to go see him because i thought he was a great dentist. it's unfortunate his secretary made a mistake and i still dont have the bridge that i orgininally wanted. over $1700.00 later now i have a new dentist that is much closer to the house. i still think he's a great dentist his supporting staff is not as good as he is. i literally put my finger in my mouth on the top right and his secretary wrote bottom left there was a breakdown somewhere between me and his secretary ordering the bridge authorization.

Finally found a dental clinic that accept my insurance. Not a lot of dental clinic accept Tri-Care…read morefrom the military because the insurance pays very low. I usually have to drive pretty far but found one close to my place. People work here are very chill and the wait time is short. I recommended this clinic.

Gies Family Dental is the best dentistry I've ever experienced. I've tried many others, and they…read morewere all horrible, especially the big corporate chains that rip you off, lie about what you need, and provide terrible service because they simply don't care about patients. Frustrated, I started searching for an independent dentist and discovered Gies. I've been a patient here for years now, and I can confidently say I trust Dr. Gies completely. Yes, it's a business, but he genuinely cares about his clients. He takes his time and doesn't make you feel like he's just rushing to get away from you. His staff is warm, welcoming, and always greets you with a smile. The office is consistently clean and well-organized. If you're looking for an honest, trustworthy dentist, look no further. I actually look forward to my routine cleanings, and I plan to keep coming here for the foreseeable future.

Dr. Gies seems like a great guy, and his staff are knowledgeable and accommodating; however, the…read morefilings I received broke out of my mouth within a couple days. While I received them, he seemed to have a hard time getting the compound to stay. It also seems he missed a broken tooth, because he recommended a get it filled also, but when the compound broke off and I went in to get it replaced, he said the tooth was actually broken in half and needed additional work. I have since started seeing a new dentist, who found the weak fillings and replaced them for me, and I've had no problems so far.