I have had very good experiences with this location, staff and dentist. I feel that price, care,…read moreand quality of service are all important to them. Having completed my entire round of work, including cleaning, filling, temporary and crown, I can confirm that the entire office is professional and friendly. I have one complaint about an issue that can be avoided as long as you never call the phone number for anything more than an appointment. The phone is answered by someone who is not in that office, and will not want to transfer your call to the location where you are receiving services. I got pretty upset when they wouldn't transfer me, and were calling the location to answer my questions, which led to additional questions that they wanted to continue handling the same way. When I went to the office, the staff was unsure why they didn't transfer my call.

This place is ridiculous and incompetent. I show up 10 min early only to be told they are running…read morean hour and 45 minutes behind! Who runs an hour and 45 minutes behind???!!! Not only that, they didn't even have the decency to call me and notify me or to ask me to reschedule. The front staff was all nonchalant about it, like it wasn't a big deal. Wasted my gas and time for nothing. ABSURD!!

Got all four of my wisdom teeth taken less than two months ago and let me tell you, AMAZING…read moreexperience! I'm not very familiar with the San Antonio area just yet (I'm new here) so I came across dr. Alvarado on ZocDoc and he just happened to be the first doctor on the list. The entire week before my appointment, i had anxiety and i was scared of the pain that was yet to come! Literally - every video i watched, made it seem as if it's gonna be one of the worst experiences ever. A huge thank you to Dr. Alvarado & his assistant for taking care of me because they proved me wrong that i shouldn't be scared. He was very cool, went into details about everything I should know or wanted to know. Really understanding as well! Being that I don't live close to the area, he gave me an option about the procedure.. either take the local anesthetic (& be awake the entire time) or make another appointment so that another doctor could come in (& i can sleep through the procedure). Decided to take the local anesthetic instead even though I was scared lol but he made it a reallllyyy smooth procedure and before i know it, it was over in less than 45-50 minutes for all 4! Every staff member was very kind to me and my bf! If you're waiting for someone, they have a tv in the waiting room and they let you choose a movie lol. Also as a patient, you get to choose what you want to watch during the procedure if you're lying down! The TV was facing towards the floor which i thought was cool and different in a dental room for once lol. The interior design is also beautiful! Big windows with views (it's tinted so don't worry about strangers driving by staring at you). Looks exactly what you'd expect UPDATE ON MY GUMS/TEETH: healed nicely and quickly. So thankful i got them out because they were causing so much pain.

I started seeing Dr. Martinez about 18 years ago and always considered him an excellent dentist…read more His original staff was friendly, trustworthy, and professional, and I especially want to mention Graciela. She was a wonderful assistant, a true asset to the office, and a real loss when she left. I always enjoyed my visits, and I appreciated watching how confidently Dr. Martinez worked. Things changed when Mary joined the office. I felt she was not honest with me about scheduling, and I brought my concerns directly to Dr. Martinez, hoping he would address the issue. Nothing changed. Later, when I needed another dentist to review my records, I asked Mary to transfer them. She was impatient, told me she would take care of it, and never did. That incident made my decision clear. I wish Dr. Martinez had taken my concerns seriously when we spoke, but because nothing was done, I will not be returning to his office. I have since found another dentist whose office is just as skilled and far more caring and friendly. In my opinion, Mary hurt his practice, and it is unfortunate that the problems were not addressed when they were brought to his attention.

Long time patient…read more The dental care is good... I'll give em' that... the problem is that now, on two occasions I've had a dental emergency and they refused to see me. They would not squeeze me in to look at a my broken crown in order to replace or repair it. But rather, they wanted to schedule me in along with their regular appointments and make me wait for days or the following week causing me to have to go several days with discomfort and a part of my tooth that was broken. This is very frustrating. My advice is to find a dentist who can squeeze you in the same day to look at dental emergencies instead of treating you like a regular appointment. Ended up going to SA Family dentist over on Braun Rd. They saw me the same day.

Whispering Oaks Family Dental has consistently demonstrated exceptional customer service, treating…read moreme with utmost value and respect. Every visit is an opportunity to feel appreciated, and the staff's kindness and professionalism make me feel at ease. Thank you to everyone who I have interacted with.

What a great dental office. The staff have always been kind and courteous, wait times are minimal,…read moreand the doctors are highly proficient in their craft, as are their technicians. The office is rather new, just a couple of years old, and always tidy. Their waiting room is somewhat small, but there's a TV, a Keurig, and bottled water. Oh, and a fish tank. Their dental suites appear state-of-the-art, but what do I know. X-rays are taken in the rooms, and displayed on their widescreen monitors. The doctors do an excellent job of explaining any issues you may have, and how they can be treated. There are no pressure-tactic sales, either. I've been a patient here for over 2 years and it's always a pleasure. Well, not a "pleasure" per se, I mean it is a dental clinic -- but it's a pleasure in as much as a dental visit can be a pleasure. Plan your appointments in advance because they're a busy office and it can potentially take some time to get an appointment.

The finance/billing woman never returns calls. This is the third time I've had a billing issue…read morehere. First, she took about 9 months to separate my account from my adult son with a different insurance. Now she charged me for a dental cleaning covered at 100%. I call and leave messages and no response. Quite the unprofessional.

Hey there, I've been with W dental since 2019. Recently they sent a bill to collections without…read moreletting me know I even had a bill due. I went to pay it but it turns out that it was a bill from 2022. They did not bill my insurance for it back then and tried to bill them 3.5 years later. My insurance denied it since it wasn't billed in a timely manner. And W dental sent it to collections without informing me. I am upset because I don't think It was my responsibility to pay it but I did because I was unaware of the laws on medical bills. Please make sure to call your insurance and check Texas laws on medical bills before paying when it was their responsibility to bill my insurance in a timely manner. They do not care about you as a person or they would have talked to me before sending me to collections and told me the real reason my insurance denied them. I cannot tell you who to choose to be your dentist only my own personal experience with W Dental.

Call center said yes they do take my insurance...Devoted ...so I made a appointment. I went all the…read moreway over there and receptionist said no we don't take your insurance. Boy I was fit to be tied. I'm in a wheelchair and went all the way over there on the sidewalk . Waist of my time !!! He needs to train his people again. I'll never be back.

Sometimes the women at the front desk can be SUPER rude and snarky as if you are bothering THEM,…read morebut honestly the past two times I've visited, there were different women working and they were very sweet and kind! Perhaps they got rid of the salty dogs. Anywho, Dr. Martinez is THE BOMB and so is KeShawn who cleaned my teeth, she was amazing, professional, and clinically astute!! There is another male who works there I forgot his name but he is also amazing. He wears prescription glasses and has an earring and was very professional. I really enjoyed him. Overall I'm glad I researched this place a few months ago and made an initial apt!

Edit: I spoke with the office manager and resolved the issue. I do still think they should be…read morechecking coverage before doing things but now I know for myself to also check cause some places do not. First review. I visited this office August 10, 2026 with two of my kids. They were due for cleanings. They asked if I would like X-rays and I said "as long as the insurance is covering it". Over a month later and now I'm getting a bill from them. Insurance denied the X-rays. Now I have had this insurance for 13 years. Never have had a billing issue from any other office or my insurance. When I called the office to ask them what happened they said "it's a courtesy for us to check your insurance and see if it's covered". Asked to speak to the manager and not available. Left my information for a call back. Nothing. GOT IT so they employ people who do not like to do a basic task for their customers. This dental office does not do its due diligence for its customers and will pull sneaky billings. I do not recommend this office.

They did a bait and switch on me. They gave me a price, but then the insurance company wouldn't…read morepay and they upped the price even from what they had given the insurance company. I would not recommend this dentist office. Also, the filing that they did for me, fell out in three months, and I had to go back to my old dentist to get it fixed.

The staff are wonderful. Dental Hygienist and dentist are exceptional. Extremely personable. First…read moretime i've ever been to a dentist office and didn't feel like I was being over charged and slightly ripped off. They made me feel comfortable and they genuinely care

They are amazing. The staff is very friendly and both dentist are absolutely awesome. I use to…read morehate going to the dentist, but now it's all good. They always take good care of me and my husband. It's a one stop office no need to go to outside specialists they can do it all. Thank you guys so much for your care and excellent service. You are the very best!

I visited Z Dentist in San Antonio about 3 months ago needing some urgent care on a Saturday and…read morehad an A+ visit so I was I was considering this office for a new dental change. I scheduled myself for a just a cleaning this morning for today Friday Sept 11 but sorry I cannot recommend them in the end. A series of disappointments led me to say not thank you and walk out. I was 20 minutes early for my appointment and they were 10 min late despite the office was closed right up to scheduled 10am appt time. Not sure why but they kept calling me by my middle name, I asked them to stop and call me by my first or last name but they kept doing it anyway. They said I needed to also get new X-Rays and later be seen by the dentist on top of this routine 6 month cleaning. I just had X-Rays and seen the dentist on the prior visit 3 months earlier, I just wanted a routine cleaning. They had a variety of reasons for the extras and kept pointing out its all covered by insurance so no charge to me this morning, but that was not my point I did not want the extras just a cleaning to determine if I really wanted their service in the end. My usual dentist is closed on Fridays so I was shopping a new dentist office. I had all kinds of trouble with a dental implant this year so I've been seen by a dentist at least 6-7 times in recent months so I'm not a big fan of getting services I don't really need or want despite their insistence of it costs me nothing today. I reluctantly agreed so go forward, the hygienist continued to call me by my middle name and failed 3 times to get my blood pressure so that is when I decided I had just about enough and canceled the whole appointment leaving and I WILL NOT BE RETURNING! Today was a far cry from the all star visit I had there 3 months ago so I know they got the potential to provide good service and obviously your results may vary but I will continue to shop for a new dentist elsewhere. Sorry Z Dentist I gave you a chance to be my new Dental Office and by the looks of you guys did not want me.