I have been going to this practice for almost 2 years. The doctor that has been working with me has…read morebeen extremely helpful and friendly. I make it a habit to know what services I receive and what kind of benefits that are associated with the services through insurance. Yesterday, I received a bill in the mail (first time) saying that I owe almost $2,000. (The bill has no information of any kind explaining where this amount is coming from) So, naturally I was concerned and called the dentist office immediately. This is the first time I am seeing or hearing this amount billed to me. I spoke to a newly hired office employee that explained to me that I had been carrying a balance for almost 2 years for services that were rendered. Everytime I get any kind of treatment or service, I make it a habit to PAY IN FULL the amount that is owed the date services are rendered. If not, then I set up a PAYMENT PLAN to cover any remaining amount the date services are rendered. The young lady on the phone explained to me EOB's that are covered through insurance and the remaining amounts are billed to the clients. My questions were why am I just now receiving a bill? Why are you threatening to send me to collections in 10 days if the bill is not paid in full? Why did I not receive a statement, phone call, or bill prior? Why would I continue to get services/ treatment at an establishment if I have an open balance? Why doesn't the bill show detailed information about what was billed for and why? The billing system that created this document hasn't been updated since 2022 showing the lack of monitoring the billing system has. (Shown at the bottom of the bill) Keep in mind, I received this bill (for the first time) 12/23/24. Two days before Christmas. Judging by the past reviews of disgruntled prior existing patients, it seems that I am not the only one who has had issues with the billing department and the LACK OF TRANSPARENCY through billing. I would never agree to pay for services, NOT knowing the full amount that is due at the time of services. This type of business practice appears to be shady and not forthcoming. This kind of business practice literally leaves a bad taste in your mouth.

My husband called in because I was having awful pain. They took me in quickly. I get nervous coming…read morein to the dentist. The staff was very friendly and welcoming. The staff would check up on me to see how I was feeling and doing. Which I enjoyed because they made me feel like I was in good hands.I will be coming here again for my next appointments. Thank you !

The " BAD" simply put, becoming a first time client with this Dental care. Having said that my…read moreinitial impression which can be lasting and presumably the best indicator of the overall experience with the comprehensive dental services provided. If your dental treatment services offer great long-term positive outcomes for my current dental issues I will be able to see the results afterwards.

It's noice that this office has state of the art equipment, but they seem to oversell their…read moreproducts and services. Although the staff is very friendly, when I came for a consultation, I felt pressured to get all these other services done while then being handed a pamphlet for financial services. The appointment took about 45 minutes mostly due to me waiting for the dentist to come in and not even address my issue. They also require a deposit for any service you set up. I didn't feel comfortable here so I went somewhere else and found the care I deserved. I just felt like another number at Huebner smiles.

I've been a patient of Dr. Austin's since 2016 and I would trust anyone else with my family's…read moreteeth. I have two daughters and he and his staff have been nothing short of incredible. Always kind. Always patient. Another plus for me is that Dr. Austin always has the newest technology. You can sit back in the seat and watch exactly what is going on, which has always made me feel far more comfortable. As long as we are in SA, we'll be patients of Joshua Austin, DDS..

Two years with Dr. Austin-good preventive and emergency dentist. Good-natured hygienists, customer…read moreservice, and clear billing. Overall excellent experience.

Absolutely amazing! Dr. Sandefer is truly one of a kind. I broke a tooth over the weekend and…read morecalled as a brand-new patient hoping to be seen soon -- Robin fit me in like I was family. When I arrived, every single person I met was incredibly kind and welcoming. The office felt warm and comforting, nothing like an intimidating medical setting. Within just over an hour, they had taken X-rays and completely fixed my tooth! Throughout the entire process, they talked me through each step, explaining everything in detail and making sure I felt comfortable the whole time. The dental technician was gentle and kind, and Robin went above and beyond -- smiling, checking my insurance, and making sure everything was handled seamlessly, even at the end of a busy day. It's rare to find an office that treats you like you're their top priority, but this one truly does. What a refreshing experience -- San Antonio is lucky to have them!

Leaving this review to say how amazing this dental office is. From making my appointment online to…read morethe day of my appointment I was shown so much care and attentiveness. I get really anxious going to the dentist and hate the way I feel when I leave but Alon Dental Care was so great and I left feeling the opposite of that. My appointment for x-rays and a cleaning was for 11am and they brought me back right at 11 and was out with my next appointment booked at 12pm. Quick and almost painless experience. I highly recommend! Thank you Alon Dental Care

I love visiting Dr.Katy and her staff! They care for me as if we were cousins or even sisters. They…read moreare very thorough and knowledgeable about oral health. The staff is friendly and kind. I recommend them to all of my friends and family and anyone else that needs a spectacular dentist and staff.

I have been to a lot of dentists over the years, Dr Katy is the best I've ever been to! She is…read moreextremely gentle, kind and patient! I have 4 kids, 1 who has Aspergers (a form of autism) and 2 that have add with anxiety. She has been great with all of them. I also brought my mom who has late stage Alzheimer's and Dr Katy was wonderfully patient with her, helping to get her dentures that she needed to eat. My dad was super impressed with her and felt that her prices were very reasonable (they are from up north). I have found her and her staff very helpful and kind. They have worked with us on price, we pay out of pocket. I wish I could give her 10 stars! She is the best!!

The BEST Dentist I have ever visited! This is the Dr. that other Dentists refer patients to…read more Shanna, the Dental Asst, is very skilled. She and Dr. Holmes have been working together for over 13 years. They work extremely well together as a team and have great bedside manner. They took the time to show me pictures of each problematic tooth and discussed the options. I NEVER felt pressure to decide on a particular treatment or buy a product. I had visited another DDS last year, and the quote was almost double this one. At one point, Dr. Holmes even nerded out with me when discussing the materials involved in my cap and how it has evolved over the years. Nothing can replace hands-on experience from providing excellent dental care for decades. They were spot-on with the temporary cap they provided me (go Shanna!), probably better than the one that came from the professional lab (which Dr. Holmes helped to remove all ridges and coarseness). The entire staff seems to be long tenured. Having staff that like their job speaks volumes! They are all very courteous and Mia at the front desk is an absolute kind and professional part of the team. HIGHLY RECOMMEND this office!

I recently starting going to Dr. Holmes office because I needed a new dentist and he has been my…read morehusband's dentist for years. Dr. Holmes and every single one of his staff members are some of the nicest down to earth people I have ever met. I felt 100% comfortable with every person I encountered. I had a cleaning done then a filling right after. I still have to go back for another more complicated filling. Dr. Holmes took a good amount of time to explain to me why the other filling was more complex. He showed me pictures, videos and x-rays of my tooth. I really appreciated him doing that because I have had some bad experiences with a dentist doing unnecessary work. A good peace of mind is worth a lot to me. This might be a random compliment but I wanted to also include this. Usually when I get a filling it takes a few days to get used to it. The bite always seems off until I chew food on it for a few days. But, from day 1 this filling has been perfect. I honestly could not even tell I had a filling recently and he chose a white filling so it doesn't even look like my tooth has a filling. I know again really random compliment but my other dentist just put in the silver filling and never gave me an option. I was really happy about that when I went to inspect my tooth. I highly recommend Dr. Holmes and his staff. You will honestly feel right at home there.

Wow! What a great team! Dr. Dunn and Dr. Furlong are perfectionists. They make a 1000% effort and…read moreare well trained in their specialties. Janet is also a perfectionist in molds. Caryn is the best hygienist ever. Ever. Ashley puts the scheduling together and streamlines the office. Very impressed with this team. Would highly recommend. All the work they have done over these years have been to perfection and 100% satisfaction. Mike and Sandy.

Dr. Dunn was very professional and gentle. He filled one of my teeth and repaired a crown. He also…read moregave me the very least painful deadening shot in my long history of going to the dentist!

I have been a patient for many years at Villa Dental. The team is very kind and welcoming. EVERYONE…read moreIS! The way I have been taken care of is hands down the best. I have never hesitated to recommend Villa Dental and I will continue to recommend friends and family! Thank you for making me feel like family and for all that you do for me and my two children. Irene has always been so patient with me and makes sure I'm comfortable, as I can get nervous at times. Dr Staes constantly talking you through every move he is making and makes you feel in control. Such a friendly and professional team!

Dr Staes and his entire staff are outstanding, caring, understanding and patient focused. We are so…read morehappy we found Villa Dental. We highly recommend this dentist. He explains everything and listens which is just the best!

Absolutely loved my experience. Stacy was an amazing dental hygienist! She was very knowledgeable…read moreand helpful. Dr. Rey's was very compassionate and made me feel very confident in my plan of care. Recommending to all my friends and family.

So I like the doctor a lot as a human being but unfortunately I feel a responsibility to warn that…read morethings have not been the smoothest of sailing in terms of outcomes. We no longer go to this clinic as we have moved. However, when we did go my wife got an abscess shortly after being worked on which I believe the doc here had to then refer her to someone else, which was a little unusual. Then about 6 months after my last cleaning with this dentist, went to a new dentist who found that one of my teeth was extremely bad and she said it was easy to see with the naked eye. The new dentist said a cavity like that had to have been growing for at least a year -- says it may have been salvageable at one point but very likely to need a root canal. So I'm just trying to caution that we had some issues here with things being missed that had some lasting effects ... and again, it's too bad because the doctor's bedside banner is awesome.

Doctor Hernandez was truly remarkabl. I felt NO pain from the removal of my back molar! This…read more"grandma" was totally impressed and THANKFUL!!!

I took Mom there for teeth cleaning & partial dentures (top front teeth). They did such a beautiful…read morejob! So realistic and natural! How did they do it? I think I'm going to start going there myself.