I wish I could give this library a zero rating after the way myself and my kids were treated here on Saturday 11-17-18. To start, I was there to apply for Passport ID Cards for my two girls who are both 17 years old and are allowed to get adult passports according to the US Department of State guidelines. Because I look so young myself the Librarian was immediately rude to me and stated "The passports are $110 per person and the acceptance fee is another fee of $35 per person which is separate from the passport application fees." I said that was fine and the Librarian went on to say they only accepted cash for the acceptance fee and check or money order for the application fees. I said ok. And she was mean. She said that she had to verify my Driver's License with my personal check that was written out for the U.S. Department of State before my kids were even seen by the person accepting and processing the passport applications. I felt this Librarian was being very discriminatory towards myself and my family. Needles to say she complained that one of my kids could not even get a Passport ID Card after the Agent said it was okay for her to get it simply because her biological mom wasn't there to sing, but her mom had provided a copy of her Out of state Driver's License and a written statement that was signed by her mom! This was so crazy! My five year old daughter has her passport!
I knew this woman just couldn't fathom the idea of my two 17 year old girls having a passport ID Card not even a passport book. This is so crazy! Someone needs to look into the practices of this particular Librarian and library especially when it comes to matters of obtaining a passport which should be a very simple process.
She showed me a manual from who knows when it's possibly outdated and continues to explain that the biological mom needs to sign for my girl, and then she even stated that she's in some sort of "Catch 22," which just sounds ridiculous. My biological 17 year old wasn't even seen because this Librarian wouldn't allow her to sign in at the same time as my other 17 year old complaint n that she wasn't able to sign in without having her passport photos on site. It took 15 minutes to run and get passport photos and return to the library. And by this time 4 other people were allowed to sign in ahead of my daughter. The Librarian then says she may not be seen today because there's others ahead of her now. This Librarian lady was straight up rude from the start straight through the finish. I would hate to believe this situation went all the way to the left because I'm African-American with a Caucasian sounding name (Jennifer) which leads me to believe this is why this Librarian just had to cross-check my Driver's License with my personal checks, and possibly to see if I'm a citizen or a permanent resident, by the way I'm a citizen... I was born here and so are my girls!
Jesus, Take the Wheel!
Thank you Yelp for allowing me to write this review. read more